Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.
Each item was wrapped with between 1 and 4 plastics. This excessive packaging means I will no longer order from this seller. Too bad, but in 2026, it's high time to change practices!
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Alain M.
Rating: 3 out of 5
following a purchase from 11/04/2026
The package was sent to me in Grenoble, while I live in Voiron. I did not understand why?
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Christophe A.
Rating: 3 out of 5
following a purchase from 26/01/2026
Bought two times a package, outer boxes fine but nettle powder bags pierced inside.
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Response from Natureluxy-shop
Thank you for your feedback Christophe regarding your experience with Natureluxy-shop. We are sorry to learn that the nettle powder bags were damaged. Your feedback is valuable and we will improve our packaging to avoid this type of problem in the future. Please feel free to contact us for any assistance or compensation.
Best regards,
The Natureluxy-shop team
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Brigitte M.
Rating: 2 out of 5
following a purchase from 22/01/2026
I ordered Senna tea, nothing to complain about, but the rose water is not natural, I am disappointed, it makes the hair porous
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback Brigitte. We are delighted to learn that you are satisfied with your Senna tea order. Regarding the rose water, we apologize for this disappointment. Your feedback is valuable and will help us improve the quality of our products. Please feel free to contact us for any questions or assistance.
Best regards,
The Natureluxy-shop team.
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Felix B.
Rating: 3 out of 5
following a purchase from 13/12/2025
I didn't receive the package yet, can you arrange a resend please?
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Response from Natureluxy-shop
Hello Felix,
Thank you for your feedback. We're sorry to hear that you haven't yet received your package. We understand how frustrating this can be. To help you further, could you please provide your order number? We are committed to resolving this issue quickly and arranging for a replacement shipment if necessary.
Sincerely,
The Natureluxy-shop Team
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Ribchen R.
Rating: 3 out of 5
following a purchase from 13/12/2025
Bottle opened a bit lost oil. Plus package searched not even relay package.
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Response from Natureluxy-shop
Thank you Ribchen for taking the time to leave your review. We are sorry to learn that you encountered issues with the bottle opening and the search for your package. Your feedback is valuable and helps us improve our services. Do not hesitate to contact us directly for any further assistance.
Best regards,
The Natureluxy-shop team
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Mme Kone D.
Rating: 3 out of 5
following a purchase from 02/12/2025
The packaging of one of my products was torn, which caused a spill of the contents in the box. Other than that, the delivery was very fast and I am satisfied with my purchases.
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Response from Natureluxy-shop
We thank you Mrs. KONE for your feedback and we are delighted to learn that the delivery was quick and that you are satisfied with your purchases. However, we are sorry to hear that the packaging of one of your products was damaged. Your feedback is valuable and we strive to improve our service. Please do not hesitate to contact us for any assistance.
Best regards,
The Natureluxy-shop team
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Laura S.
Rating: 3 out of 5
following a purchase from 21/11/2025
The oil is great, I was a little disappointed that the packaging was slightly open and some oil leaked out. It wasn't much, but it should still be packaged better. Nevertheless, it's a very pleasant oil that smells great and does its job.
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Response from Natureluxy-shop
Thank you, Laura, for taking the time to share your feedback on our product. We are delighted to hear that you appreciate the oil and its pleasant fragrance. However, we are sorry to hear that the packaging did not meet your expectations and that some product leaked. We take your comments very seriously and will review our packaging procedures to prevent this type of inconvenience in the future. Thank you for your understanding and trust.
Sincerely,
The Natureluxy-shop Team
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Fatima O.
Rating: 3 out of 5
following a purchase from 18/10/2025
The ghassoul I ordered is not the same as I usually order, it does not have the same taste
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Response from Natureluxy-shop
Thank you Fatima for taking the time to share your opinion on our site. We are sorry to learn that the ghassoul you received does not meet your expectations. Your feedback is valuable, and we will examine it to improve the quality of our products. Please do not hesitate to contact us directly to discuss your experience in more detail.
Best regards,
The Natureluxy-shop team
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Nathalie B.
Rating: 2 out of 5
following a purchase from 30/09/2025
Delivery too long
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Response from Natureluxy-shop
Thank you Nathalie for taking the time to share your feedback. We understand that the delivery time can be frustrating and we are constantly striving to improve our services. Your satisfaction is our priority, and we assure you that we are working hard to provide you with an optimal experience. Please feel free to reach out to us for any questions.
Best regards,
The Natureluxy-shop team
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Jonathan A.
Rating: 2 out of 5
following a purchase from 27/09/2025
Sticks of different sizes, a lot of very small sticks, a bit disappointed.
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to hear that the sticks did not fully meet your expectations. Your feedback is valuable and will help us improve our offering. Please feel free to contact us for any questions or assistance.
Best regards,
The Natureluxy-shop team
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David M.
Rating: 2 out of 5
following a purchase from 10/07/2025
Great product
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Response from Natureluxy-shop
Thank you David for your feedback! We are delighted that you appreciate our products. Your satisfaction is our priority and we are committed to continuously improving our site to offer you the best possible experience. Please feel free to share your suggestions with us.
Best regards,
The Natureluxy-shop team
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Mohamed A.
Rating: 2 out of 5
following a purchase from 02/05/2025
Thank you
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Response from Natureluxy-shop
Thank you for your feedback Mohamed. We are delighted that you took the time to contact us. If you have any suggestions or questions, please feel free to let us know. Your satisfaction is our priority and we hope to see you again soon on Natureluxy-shop.
Best regards,
The Natureluxy-shop team
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Said H.
Rating: 2 out of 5
following a purchase from 08/04/2025
I ordered normal jujube honey and not crystallized jujube honey, even if it is good for consumption, but still
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Response from Natureluxy-shop
We thank you Said for your feedback regarding your order. We are pleased to learn that you appreciated the quality of our honey, but we are sorry for the confusion regarding the type of honey received. Your opinion is valuable and helps us improve our service. However, honey that crystallizes does not mean it is bad honey; on the contrary, poor quality honeys do not crystallize.
Best regards,
The Natureluxy-shop team
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Pascal M.
Rating: 3 out of 5
following a purchase from 08/04/2025
Very good product
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Response from Natureluxy-shop
Thank you for your feedback Pascal and for taking the time to share your opinion. We are delighted that you liked our product! We are constantly working to improve our service, so please feel free to share your suggestions to achieve the maximum rating.
Best regards,
The Natureluxy-shop team
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Slimane R.
Rating: 2 out of 5
following a purchase from 17/03/2025
Received 2 days late and on top of that, not at the requested location. Complaint made and no commercial gesture or reimbursement of shipping costs
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Response from Natureluxy-shop
We thank you Slimane for taking the time to share your feedback. We are sorry to learn that your order did not arrive on time and at the correct location. Your satisfaction is very important to us and we take your comments very seriously. We encourage you to contact our customer service to discuss your situation so that we can find an appropriate solution.
Best regards,
The Natureluxy-shop team
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Valerie P.
Rating: 2 out of 5
following a purchase from 15/03/2025
Disappointed
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Response from Natureluxy-shop
Hello Valerie,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Natureluxy-shop did not meet your expectations. Your satisfaction is our priority and we would like to understand how we could improve our services. Please feel free to contact us directly to discuss your concerns.
Best regards,
The Natureluxy-shop team
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Cecile D.
Rating: 3 out of 5
following a purchase from 27/02/2025
You are using a delivery company that does not deliver to the desired address
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Response from Natureluxy-shop
Thank you for taking the time to share your feedback. We are sorry to learn that you encountered issues with the delivery. Your feedback is valuable and helps us improve our service. We will forward your comment to our delivery partner to find solutions. Please feel free to contact us directly if you need assistance with your order.
Best regards,
The Natureluxy-shop team
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Laila E.
Rating: 3 out of 5
following a purchase from 27/01/2025
very good
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Response from Natureluxy-shop
We thank you, Laila, for your review and are delighted to know that you found our service "very good". Your satisfaction is our priority, and we are committed to continuing to improve our offer. If you have any additional suggestions or comments, please feel free to share them with us.
Best regards,
The Natureluxy-shop team
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Mathilda O.
Rating: 3 out of 5
following a purchase from 12/12/2024
good product, too bad there is no packaging
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Response from Natureluxy-shop
Thank you, Mathilda, for taking the time to leave your feedback on our site "Natureluxy-shop". We are delighted that you appreciated your product. Regarding the packaging, we take your comment into account and will work to improve this aspect to provide an even better customer experience. Do not hesitate to contact us again if you have any other suggestions or questions.
Best regards,
The Natureluxy-shop team
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Hayate B.
Rating: 3 out of 5
following a purchase from 09/12/2024
The pickup point is far from my home
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Response from Natureluxy-shop
Thank you Hayate for taking the time to leave your feedback on Natureluxy-shop. We understand that the distance to your pickup point can be an inconvenience. We are constantly working to improve our delivery service and offer more options. Your feedback is valuable and will help us improve. Please feel free to contact us if you have any other suggestions.
Best regards,
The Natureluxy-shop team
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Nicole B.
Rating: 3 out of 5
following a purchase from 13/08/2024
The sprays are not practical
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Response from Natureluxy-shop
Hello Nicole, thank you for your feedback on our Natureluxy-shop site. We take your comment about the sprays into account and will try to find solutions to make them more practical. We are sorry that this caused you a problem, please do not hesitate to contact us if you have any other suggestions to improve your experience on our site. Thank you again for your feedback.
Best regards,
The Natureluxy-shop team.
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Elisabeth Z.
Rating: 2 out of 5
following a purchase from 15/07/2024
The order was easily placed and shipped. Unfortunately, Chronopost Toulouse did not meet the delivery deadline and I was delivered 5 days later. A solution was proposed by the supplier to avoid Chronopost. I noted it!
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Response from Natureluxy-shop
Hello Elisabeth, thank you for your feedback on your shopping experience on our Natureluxy-shop site. We are sorry that you encountered a delivery problem with Chronopost Toulouse. We take your comment into account and are constantly working to improve our delivery service. We thank you for your trust and hope to count you among our satisfied customers during your next purchase. Have a nice day.
Best regards,
The Natureluxy-shop team.
C
Clelia L.
Rating: 3 out of 5
following a purchase from 29/05/2024
Correct
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Response from Natureluxy-shop
Thank you for your review, Clelia. We are glad that you found our Natureluxy-shop site correct. We are constantly working to improve our offerings and we hope you will come back soon to discover our new products. See you soon!
Best regards,
The Natureluxy-shop team.
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Liliane C.
Rating: 3 out of 5
following a purchase from 18/05/2024
Very long delivery time!
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Response from Natureluxy-shop
We are sorry to hear that you encountered difficulties with the delivery of your order. We do our best to ship packages as quickly as possible, but some logistical issues may arise. We take note of your feedback and will do our best to improve our delivery service in the future. Thank you for your understanding.
Best regards,
The Natureluxy-shop team.
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Clelia L.
Rating: 3 out of 5
following a purchase from 07/02/2024
-
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Response from Natureluxy-shop
Thank you for your feedback, Clelia. We are delighted that you liked our Natureluxy-shop site. Please feel free to visit our site again to discover our new collections. Have a nice day!
Best regards,
The Natureluxy-shop team.
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Razika B.
Rating: 3 out of 5
following a purchase from 21/01/2024
Well received but it was not mentioned that it arrives in bags and not in a box, just that, otherwise good.
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Response from Natureluxy-shop
Hello Razika, thank you for your feedback! We are delighted that you received your order well. Regarding the bags, we chose this option to offer equivalent products at a lower cost for our customers. We take your comment into account and will study it to improve our communication in the future. We hope you like the products anyway. Have a nice day.
Best regards,
The Natureluxy-shop team
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Sophie F.
Rating: 3 out of 5
following a purchase from 30/12/2023
Good, but it was quite a hassle to find the pick-up point to collect my package. The address in the received email was incorrect, and the directions to find this pick-up point were very poor. This pick-up point is located in the Bercy metro station in Paris, so underground. No indication in this regard.
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Response from Natureluxy-shop
Hello Sophie, thank you for your feedback on our site Natureluxy-shop. We are sorry for the inconvenience caused by the difficulty in finding the pick-up point for your package. We will take your comment into account to improve our directions and make this step easier for our customers. We hope you were satisfied with your purchase despite everything. Thank you again for your feedback; we will consider it to improve ourselves. Have a nice day!
Best regards,
The Natureluxy-shop team
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Douniya T.
Rating: 2 out of 5
following a purchase from 06/11/2023
Very long to receive, packaging half open...
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Response from Natureluxy-shop
Hello Douniya, thank you for sharing your opinion with us. We are sorry that your order took longer than expected to reach you. We take note of your comments on the packaging and will do our best to improve this in the future. Your satisfaction is our priority and we will do everything possible to make your next order a positive experience.
Best regards,
The Natureluxy-shop team
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Elodie C.
Rating: 3 out of 5
following a purchase from 24/10/2023
No change with this product
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Response from Natureluxy-shop
Thank you for your review, Elodie. Unfortunately, we cannot guarantee that our products are suitable for all skin types. We remain at your disposal for any questions or advice.
Best regards,
The Natureluxy-shop team
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Mariejolle D.
Rating: 2 out of 5
following a purchase from 16/09/2023
Very fast delivery, and excellent condition upon arrival.
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Response from Natureluxy-shop
Hello Mariejolle, we are delighted that your order arrived quickly and in perfect condition. We hope you will continue to enjoy Natureluxy-shop products and services. Thank you for sharing your feedback.
You surely made a clicking error for the rating but that’s not a problem, the essential thing is that you are satisfied.
The Natureluxy-shop team
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Patricia L.
Rating: 2 out of 5
following a purchase from 06/08/2023
Products received quickly, not in French, and especially no instructions, really a big shame
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Response from Natureluxy-shop
Hello Patricia,
We are sorry that your experience has not been satisfactory, regarding the instructions in general for oils and creams, they are printed on the packaging such as benefits, usage advice, precautions, and other information about the products.
The Natureluxy-shop team
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Corinne G.
Rating: 3 out of 5
following a purchase from 07/06/2023
The perfume is very pleasant and fine. The management and delivery are quick. I will recommend without any problem.
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Response from Natureluxy-shop
Thank you for your constructive feedback! We are delighted that you appreciated the perfume and that the service was satisfactory for you. We hope to see you again soon.
The Natureluxy-shop team
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Aline Q.
Rating: 3 out of 5
following a purchase from 05/06/2023
Not satisfied with the smell of the product
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Response from Natureluxy-shop
Thank you for your review. We are sorry that the smell did not suit you.
The Natureluxy-shop team
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Marie Jeanne C.
Rating: 3 out of 5
following a purchase from 29/03/2023
I have been testing this product for a short time and so far no results.
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Response from Natureluxy-shop
Hello,
Indeed, you need to use the product for at least 30 days, knowing that in your case it has only been 10 days. Continue to use it preferably apply the product once in the morning and once in the evening.
Best regards,
Customer service
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Cristina L.
Rating: 3 out of 5
following a purchase from 07/11/2022
Not enough hindsight to give my opinion, sorry
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Response from Natureluxy-shop
Thank you for taking the time to give us your feedback, Cristina. We are sorry that you do not yet have enough information to form a more precise opinion. We are at your disposal if you would like to obtain more information.
The Natureluxy-shop team
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Louiza T.
Rating: 3 out of 5
following a purchase from 08/10/2022
Fast delivery
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Response from Natureluxy-shop
Thank you for your review, Louiza. We are delighted that your delivery arrived quickly!
The Natureluxy-shop team
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Rachid E.
Rating: 3 out of 5
following a purchase from 06/10/2022
Clear, neat, efficient, quality products
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Response from Natureluxy-shop
Thank you very much Rachid for your review! We are delighted that you are satisfied with the quality of the products offered and the efficiency of our site. We always strive to provide you with quality service so that you can obtain the products that suit you best.
The Natureluxy-shop team
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Pierre V.
Rating: 3 out of 5
following a purchase from 26/07/2022
Well received, the quality of the product seems good, we will see in use
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Response from Natureluxy-shop
Thank you for your feedback Pierre. We are glad that you liked the product! We hope you have a good experience using it.
The Natureluxy-shop team
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Philippe M.
Rating: 3 out of 5
following a purchase from 07/02/2022
Non-hermetic bottle. Cracked cap.
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Response from Natureluxy-shop
Thank you for your feedback!
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