Customer reviews of Natureluxy-shop

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 3 589 published reviews
5 3 226 90% 4 249 7% 3 43 1% 2 12 0% 1 59 2%

Summary of reviews

Natureluxy-shop consistently delivers with fast processing and express shipping, with many customers noting delivery in under 48 hours and ultra-fast or top-notch shipping. The product experience is repeatedly described as matching expectations and being effective, with items arriving well packaged and in line with descriptions and photos. Customer service is highlighted for responsiveness and helpfulness, contributing to complete satisfaction and trust, with several buyers returning for repeat purchases and recommending the store. Overall, customers emphasize reliable, swift delivery, clear product quality, and supportive service as strong, recurring strengths.

Reviews 2 and 3 stars

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M
Mathieu G.
Rating: 3 out of 5
following a purchase from 02/01/2022
High shipping costs, promotion only applies to the same product with the same scent.
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Response from Natureluxy-shop
Hello,

Thank you for your feedback!

Shipping costs are 5.56 euros with Colissimo and free from 29 euros.

With the promo code: BIENVENUE you get a discount on the entire site and all products!

Best regards,
Customer service
M
Muharrem A.
Rating: 3 out of 5
following a purchase from 13/04/2021
Well received but the siwaks are very thin..
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Response from Natureluxy-shop
Thank you MUHARREM for your feedback. We are sorry that the siwaks do not meet your expectations. We take note of your comment and will do our best to improve the quality of our products.

The Natureluxy-shop team
Y
Yvette T.
Rating: 3 out of 5
following a purchase from 19/03/2021
Pleasant site to visit but more product descriptions would be a plus.
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Response from Natureluxy-shop
Thank you for your review Yvette. We will work to provide more descriptions on our products. We thank you for your support.

The Natureluxy-shop team
G
Gisèle L.
Rating: 3 out of 5
following a purchase from 03/02/2021
Nothing to say about the site except not enough details about the products.
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Response from Natureluxy-shop
Hello,

What type of information are you looking for?
I
Ibtissam B.
Rating: 3 out of 5
following a purchase from 26/12/2020
The site is good in terms of speed and quality.
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Response from Natureluxy-shop
Thank you for your feedback
M
Marc B.
Rating: 3 out of 5
following a purchase from 15/12/2020
Fast delivery.
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Response from Natureluxy-shop
Thank you Marc for your review of our site. We are happy to have been able to deliver to you quickly!

The Natureluxy-shop team.
A
Aminata K.
Rating: 3 out of 5
following a purchase from 29/11/2020
I just received the order last week.. I only tested it today, I will get back to you later. In any case, order in 3-4 working days.
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Response from Natureluxy-shop
It suits me.

Thank you for your feedback Aminata, we are happy that the delivery suits you. We hope to have the pleasure of receiving your new feedback when you have been able to test the products.

The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 11/10/2020
Good
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Response from Natureluxy-shop
Thank you for your comment! We hope you will enjoy your next experience on Natureluxy-shop even more.

The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 22/09/2020
I am not satisfied with my purchases! I had the opportunity to talk to someone from the site, I thought I had ordered natural products from a site that claims to sell natural products, but I ended up with Chinese products, almost no natural ingredients, lots of petrochemical products! The list of ingredients is not displayed on the site, the description corresponds to natural products, which are not in reality... I reported it during a conversation where I expressed the wish to return the products! I specify that I am only expressing myself about the two products I ordered and thought were natural, I do not judge the quality of other products, which may be good products, but I believe that a site claiming to sell natural products, even if there is a wide choice, must verify the quality of the products it sells, it's the minimum! Regarding delivery, it was very fast, there is nothing to say! The site just needs to remove synthetic, non-natural products and it will be perfect! Thank you!
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Response from Natureluxy-shop
Hello, Thank you for your advice, the 2 products have been removed from our site. You can verify! Best regards, Customer service
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 05/09/2020
The face cream has a strange smell so I use it on my legs
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Response from Natureluxy-shop
Thank you for your feedback. We are sorry that you did not appreciate our product. We hope you will find the smell more pleasant on other products in the future.

The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 14/07/2020
Order well packaged! Nothing to say, product ordered is great! However, disappointed with the delivery..
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Response from Natureluxy-shop
Thank you for sharing your opinion with us. We are sorry that the delivery did not meet your expectations and will do our best to improve this service in the future.

The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 06/07/2020
First visit to the site for a specific product.. Too many shortages in stock
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Response from Natureluxy-shop
Hello,

Restocking is difficult at the moment due to closed borders with certain countries, but despite this, we are working very hard during this difficult time to satisfy our customers.

Best regards,
Customer service
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 25/04/2020
Delivery is fast and efficient
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Response from Natureluxy-shop
Thank you for your feedback!
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 15/04/2020
An error on the product otherwise fast delivery
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Response from Natureluxy-shop
Thank you for sharing your opinion with us. We greatly appreciate your comments and feedback on our product and services. We take errors very seriously and do our best to ensure our customers' satisfaction. We hope that next time your experience with us will be more satisfactory. Thank you for your time and patience.

The Natureluxy-shop team
A
Anonymous A.
Rating: 3 out of 5
following a purchase from 19/12/2019
Delivery planned in mondial relay, on the scheduled day I go to the concerned shop (+ 20 kms from my home!) to be told that they do not receive colissimo!!!
I go home and find the package in my mailbox...
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Response from Natureluxy-shop
Hello,

Indeed the package was shipped directly to your home, you should have received an email regarding the shipping information.

Best regards,
Customer service
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