English 
J
Rating: 4 out of 5
Satisfied with the purchase. Information about the delivery date and time is desired. The manual could also be in French.
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Customer reviews of Nauticmar
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 423 published reviews
Summary of reviews
The online store Nauticmar is highly regarded for its fast and efficient delivery service, with many customers noting that their orders arrived well-packaged and in perfect condition, often quicker than expected. The product quality consistently meets customer expectations, as items such as kayaks and paddles are described as durable and reliable, matching the specifications provided in the catalog.
Reviews 1 and 4 stars
Reset filtersM
Rating: 1 out of 5
We ordered an inflatable dropet for 2 people with an inflator and tow rope in the promotion and only the inflatable has arrived
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M
Rating: 1 out of 5
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M
Rating: 4 out of 5
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J
Rating: 4 out of 5
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J
Rating: 4 out of 5
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M
Rating: 1 out of 5
The purchase process was very good, fast and agile, everything correct. The problem was that on the third day of use, the Inflatable Paddle Surf Board JOBE Loa 11'6" was found deflated, and has a hole in a side joint that has come unstuck. In my family, we have 6 inflatable boards 9'6", the same and without brand, for 12 years and they are still working. Looking for a larger board, I decided to buy JOBE, for quality and warranty, even if it was a bit more expensive; and this is how bad it turned out. Now I have been waiting for 2 weeks, since 13/08/25, for them to process the warranty and/or return; I'm sorry but a serious company should respond when things do not go well.
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Response from Nauticmar
Good morning Miguel. We see that you have posted 2 reviews in a row. I'm sorry that it gave you a bad result, but Jobe boards do not fail and it is the first guarantee we have of a Jobe board. I believe we have processed your warranty and Jobe will provide you with a new board. You must understand that in August everything works differently and there are delays due to excess work. We would like you to indicate in your reviews when you receive your new board that it has been resolved. Thank you, Luis
I
Rating: 4 out of 5
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D
Rating: 1 out of 5
I just received the evaluation, but I am still waiting for the product that, according to the person who attended me, was supposed to be delivered today. The indicated deadlines have not been met, and I have had to contact the online store myself several times to find out how the shipping was progressing, as it is clearly overdue. The company that sold me the product selected an economical shipping option called Targoflex, which was confirmed to me along with a tracking image. This type of shipping does not allow setting a specific date or time for delivery, which has been a significant inconvenience as it cannot guarantee that someone would be home to receive it. I am deeply disappointed with the management. The order was a gift for a family member, and everything indicates that it will not arrive on time, which generates great frustration for me.
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Response from Nauticmar
Hello Diego Your product was a removable kayak which is bulky and can only go by CargoFLEX since it goes on a trailer You placed the order on the 7th Monday afternoon outside office hours and on the 9th Wednesday morning your order was shipped. Your order arrived on the 14th and on the 15th you limited the time and day of delivery, delaying the delivery, as seen in the attached tracking. We notify that bulky items take 3-5 business days to arrive, so it arrived on time and in order. We do not quite understand this situation.
P
Rating: 4 out of 5
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P
Rating: 4 out of 5
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D
Rating: 4 out of 5
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L
Rating: 4 out of 5
Everything is fine, thank you very much
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J
Rating: 1 out of 5
The seller never responds to emails. Six days after placing the order, nothing had happened, then I was informed that only half of the order would be shipped because the other part was not available. Why was I not informed of this before shipping? I do not agree with this, because the size does not fit me well and, still, I have to pay the return cost. The money, even for the part of the order that was not even delivered, is still being held to this day. I recommend not trusting this seller!
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J
Rating: 4 out of 5
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J
Rating: 4 out of 5
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C
Rating: 4 out of 5
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Response from Nauticmar
Thank you for your rating! If you can tell us how we can improve to earn that missing star, don't hesitate to contact us!!
C
Rating: 1 out of 5
I simply have not received it, I have no idea who it was delivered to
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Response from Nauticmar
Hello Ma Dolores, thank goodness it was resolved quickly and you are already enjoying it, a hug and we are here for whatever you need!
C
Rating: 4 out of 5
The perfect kayak, the seat is great and the paddle is very good, but the packaging was poor. The seal on the stern was torn with numerous marks on the kayak. Everything else was in perfect condition.
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Response from Nauticmar
Thank you very much for your feedback, we take note to request that the transport company be more careful. We are sure that these marks do not affect the integrity of the kayak and that you will enjoy it!!
I
Rating: 1 out of 5
Simply send the orders that customers request and not what they feel like. For example; I order a Propel 13.5 kayak and they send me the Propel 12, with the papers of a Propel 12.5
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Response from Nauticmar
It's a shame to read this Ignacio, in the end you received the kayak you decided on, we have always given you many options and the Native Propel 12 was perfect for you. After the great discount and gifts we sent you, for all the favors you asked us and that we happily did, we are very sorry that you are left with this taste in your mouth.. We hope that at least you enjoy the best fishing kayak on the market.
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to provide you with better service!
C
Rating: 1 out of 5
Very bad, I bought some Helly Hansen boots at a fantastic price, they called me the next day to tell me they were changing the website blah blah blah, and that there was no stock, when I accessed it after a few weeks my theory which was that they were a "bargain" was confirmed, as they told me they didn't have them to avoid selling them at that price, it really upset me as it was a birthday gift. By the way, they still haven't refunded the money for the boots.
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Response from Nauticmar
We are very sorry that you experienced the situation this way, Sheila. First of all, I want to tell you that the refund was made instantly via Paypal, which was the payment method for the purchase, and you will have it in your balance. On our part, we offered you alternatives as we completely empathize with the situation and your discomfort. We also regret that you were not satisfied with any of them. We appreciate this situation as well as your feedback, as we are always focused on improving. Thank you.
C
Rating: 4 out of 5
The quality of the videos is good and some have a touch of humor that makes them very enjoyable. I think subtitles could be added in several languages.
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Response from Nauticmar
Thank you very much and we take note! ??????
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve! ?????
C
Rating: 4 out of 5
The paddle feels sturdy and has a very good finish
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Response from Nauticmar
It's normal that you liked it so much, our best-selling kayak paddle! Thank you for your review!! ??????
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you for your rating! It motivates us to improve, if you think there is any aspect we should improve to get your 5 stars, do not hesitate to comment on any of our channels, your feedback is very valuable to us!
C
Rating: 4 out of 5
Fast shipment
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Response from Nauticmar
Thank you very much for your rating! If you think we should improve something to earn your 5 stars, please feel free to communicate it to us at our email [email protected] or through any of our communication channels, we hope you enjoy the board!!
C
Rating: 4 out of 5
I have not had to use the insurance,
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Response from Nauticmar
Thank you very much for your rating, it motivates us to improve! If there is any aspect that you think we can improve to achieve the star we are missing, do not hesitate to contact us through our multiple channels. Regards!
C
Rating: 4 out of 5
I should receive a cover as a gift
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Response from Nauticmar
Thank you for your rating!! The promotions are not cumulative, thank you very much and we hope you enjoy kayaking a lot!
C
Rating: 1 out of 5
Dreadful warranty service and communication with them. After receiving defective material, they offered to send me the replacement parts, which I had to pay for, valves, neglecting the repair of the material. After less than a year, we finally had to send the boards back because we couldn't change the valves, which has been a failure since we received the material, we had to bear the shipping and receiving costs, and the repair. Quite disappointed with the service, and of course not recommended at all. And seeing the sequence of events, we decided not to count on their services or products anymore.
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Response from Nauticmar
We regret that you have lived the experience this way since we have maintained good communication at all times and everything has been carried out according to the established procedure. At all times we have offered you solutions that were satisfactory for both parties since the manufacturer did not accept the warranty in your case. We offered to pay for the valves and we would cover the shipping costs, and you accepted it. At the moment you informed us that you had broken parts while handling, of course, we provided quick assistance, with you paying the shipping costs, and you also accepted it. We are surprised to have received this evaluation, but we will use it to improve and provide the best possible service, as we always do. Thank you.
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you for your feedback, we hope you enjoy the suit!
C
Rating: 4 out of 5
It lacks a bit of wheelbase
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Response from Nauticmar
Well, it's a surf skate with quite a distance between the axles since it's recommended for tall riders, maybe you were used to a longboard and now you notice it. But you'll see that you'll get used to it quickly and make the most of it!!
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you for your review Jaime! We hope you enjoy your purchase
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Rating: 4 out of 5
The kayak was very well packaged. My father received it because I was away working. My father, who is eighty years old, asked the delivery person if he could help him put it in the garage, I think the delivery person could have taken half a minute to help him. Other than that, it arrived quickly and in perfect condition. Thank you very much.
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Response from Nauticmar
Thank you for your feedback Mr. José. We take note of this bad practice of the delivery person, it is a pity that we cannot control these situations as we are an external transport agency, we hope you enjoy the kayak!
C
Rating: 4 out of 5
It was what I expected, good quality and comfortable.
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Response from Nauticmar
Thank you very much for your review, we hope you enjoy your purchase!
C
Rating: 4 out of 5
Everything was correct and they were very kind.
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Response from Nauticmar
Thank you very much for your review Miguel, we hope you enjoy your SUP!
C
Rating: 4 out of 5
The customer service at Nauticmar is excellent. I received a defective board and they replaced it without any problem. Fast delivery. I haven't tried the board yet, but I was a bit disappointed with the quality in relation to the initial price.
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Response from Nauticmar
Thank you very much for your review, Pilar! It has been a pleasure to help you, we are sure that your impression of the board will change as soon as you try it and we hope you enjoy catching waves!
J
Rating: 4 out of 5
Everything correct.
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Response from Nauticmar
Thank you very much for your feedback, we hope you enjoy your purchase!
C
Rating: 1 out of 5
I bought a Zray X2 board, after waiting a week they tell me they have no stock, I request a refund, I had to contact them several times to get it back, after waiting two days for them to refund me, they have not reimbursed the total cost of the board. Very deficient service.
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Response from Nauticmar
Thank you for your rating, Víctor. We are sorry that you felt this way, as we have always focused on keeping you informed about the delivery times of a product that was indicated on the website as being in pre-order. At the moment the manufacturer informs us that the X2 will not arrive, we have contacted you to offer you a table.