Customer reviews of Nauticmar

Satisfied with the purchase. Information about the delivery date and time is desired. The manual could also be in French.

-

Unfortunately, I cannot give the highest rating. I bought a collapsible kayak. The one I bought, which appeared available in lime color, was not available, they contacted me from the company to inform me and I finally acquired one in orange color. The attention was kind and correct. As compensation, they gave me two life jackets. At this point, a 10, the truth. The problem is that the seats received were not as expected according to the product photo but inferior. There was no notice of that configuration change during the purchase process, nor alternatives for seat options. I bought it discounted, so you really don't know if it's a configuration error on the website, which does not inform well about what you buy, or a discount that perhaps is not and is really a lower price for having lower value components. Regarding the Kayak, Long Wave Eagle, the truth is that it looks quite quality. The fit between the pieces is very tight and with the closures, it does not seem that it should flex in waves. It is even difficult to disassemble it. Still untested, but it seems more reasonable to assemble it where there is no sand so that it does not interfere with the fit, especially if it is thick. Documentation of the product is missed. You don't even know where it is manufactured, nor is there a user manual, care instructions, or warranty documentation. Requested from the seller if it is available in PDF, they inform that they do not have it. In summary, the product seems to meet what it promises, but the purchase process is not very transparent. In any case, I emphasize that the attention of the staff is considerate, kind, and correct.

-

Product at a good price and according to description. Delivery times 15 days, and lack of information. I had to contact them to ask, they only called me after 15 days from the purchase.

-

-

-

-

-

-

Everything is fine, thank you very much

-

-

-

The perfect kayak, the seat is great and the paddle is very good, but the packaging was poor. The seal on the stern was torn with numerous marks on the kayak. Everything else was in perfect condition.

-

The quality of the videos is good and some have a touch of humor that makes them very enjoyable. I think subtitles could be added in several languages.

-

-

The paddle feels sturdy and has a very good finish

Hello, When I bought the product, in the notes, I said please send the package without hints about this product because it is a gift for my daughters and they were going to be at home at the time of delivery. I have checked that they did not take this into account and now it is no longer a surprise gift. Was it so difficult to send the package without references to what it contains? And I asked for it, please. Regards

-

Fast shipment

I have not had to use the insurance,

I should receive a cover as a gift

It's not a premium paddle, although I was aware of what I ordered

-

It lacks a bit of wheelbase

-

-

The kayak was very well packaged. My father received it because I was away working. My father, who is eighty years old, asked the delivery person if he could help him put it in the garage, I think the delivery person could have taken half a minute to help him. Other than that, it arrived quickly and in perfect condition. Thank you very much.

It was what I expected, good quality and comfortable.

Everything was correct and they were very kind.

I chose it for being a maneuverable board focused on catching waves. Initial quality/price ratio regular

The customer service at Nauticmar is excellent. I received a defective board and they replaced it without any problem. Fast delivery. I haven't tried the board yet, but I was a bit disappointed with the quality in relation to the initial price.

Everything correct.

Excellent

Product for sale on the page that they did not have in stock, so I recommend calling them before buying to confirm they have the product. However, they contacted me to offer me another similar one or to wait for them to restock. I chose to wait because I wasn't in a hurry and in a few days the product arrived correctly. I would buy again.

I was looking for a faster and more agile board than the one I had. I think I was well advised. It weighs more than I thought. I come from a larger and lighter board. Overall, it almost meets the expectations I was looking for. I will also buy the next one from you.