Customer reviews of NC BEAUTY PRO

Hello,

Thank you for sharing your feedback on your order.

Upon verification, we confirm that your package left our warehouse on December 16 and was presented to you on December 19, meeting the announced deadlines. In your absence, it was left at a collection point, as usual in this type of situation.

We sincerely regret that this experience did not meet your expectations. Unfortunately, once the packages leave France, we do not have the possibility to choose or influence the delivery services used in the destination country.

We hope that, despite this incident, the products will be to your complete satisfaction. We remain at your disposal for any additional questions or requests.

Yours sincerely,

Hello Madam, further to your message, I can't find an open complaint in your name on this subject. Did you raise the problem by e-mail?
We look forward to hearing from you. Best regards.

Dear Customer, I am sorry to hear that you have encountered difficulties with the receipt of your parcel and I understand your disappointment in this matter. As NC Beauty Po, we strive to provide a reliable delivery service, however, we are not responsible for any changes in relay points made by La Poste. We understand your frustration and would like to assure you that we are doing our best to resolve this issue with our delivery partner. We sincerely hope that despite this inconvenience, you will be satisfied with your purchase and that our products will meet your expectations. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. Sincerely, Marina NC Beauty Po

Hello, Thank you for taking the time to share your thoughts about your experience with NC Beauty Pro. We are delighted to hear that your package was well packaged and delivered promptly. However, we understand your concern regarding shipping costs and taxes. We would like to clarify that for your order, the delivery option chosen was Chronopost, our fastest but most expensive service. For future orders, we suggest you opt for Colissimo, which offers free delivery from €80 and remains a reliable and efficient option. As far as taxes are concerned, we would like to inform you that the VAT applied is a legal rate set at 20% for all purchases in France. Unfortunately, as a retailer, we cannot change this rate. This tax is imposed by law and applies uniformly to all products and services. We hope this information sheds some light on the reasons behind delivery and tax costs. We remain at your disposal for any further questions and sincerely hope that you will consider ordering from NC Beauty Pro again. Sincerely, The NC Beauty Pro Team

Dear Annabelle, First of all, thank you very much for taking the time to share your impressions of your order. Your feedback is invaluable as it enables us to improve. We're delighted to hear that you were satisfied with the timeliness and quality of our packaging. However, we regret that our capsule sizes did not meet your expectations. We'd like to clarify a few points about our capsule sizes. Due to the different shapes of the capsules, the length cannot be strictly identical for all of them. For example, an almond-shaped capsule, which is rounded on the sides, requires a certain length to properly represent this shape. So it can't be as short as a square capsule, which by its very nature can be more compact. We understand your disappointment and sincerely apologize for the confusion. We take note of your comment and will work to improve communication on our capsule sizes to avoid any misunderstandings in the future. If you wish, please do not hesitate to contact us directly. We'd be delighted to discuss your specific requirements and find a solution that works for you. Our main objective is your satisfaction. Thank you for your confidence, and we hope that despite this inconvenience, you will give us another chance in the future. Sincerely, Marina NC Beauty Customer Service

Hello Madam, we are very sorry that you are disappointed by this product. Indeed, we have compared what we have in stock with the visual on the Internet and there is a slight difference. We have already modified the photo on our website. Regarding the resolution of your complaint, we will take the liberty of contacting you by e-mail. We hope you are satisfied with our sales service. Yours sincerely

It's perfectly normal! Have a great day!

Bonjour Madame, Votre commande passée le 2 février à 22H41 a été expédiée le 3 février et vous l'avez retirée le 5 février. Le délai des 48H en Colissimo est donc entièrement respecté. Si vous souhaitiez une livraison plus rapide, vous auriez pu choisi le Chronopost avant 13H. Restant à votre disposition. Cordialement

Dear Madam, We acknowledge receipt of your message. Your order was placed on January 16, 2022 and your package was picked up by the post office on January 17, 2022 and is currently on its way. It should be delivered tomorrow. We sincerely apologize for the delay in delivery, which is not our responsibility but that of the post office. I hope you will be completely satisfied with your order as soon as you receive your parcel, and wish you a pleasant end of day. Sincerely

Dear Madam, We are very sorry that you have a negative review on our website. Your order was dispatched and received on time. One product did not meet your expectations and we resent you another free of charge, letting you keep the first... We remain at your entire disposal. Yours sincerely

Hello Madam, We are very sorry that you have not yet received your parcel. Although it was dispatched on the same day as your order, it is currently in transit on the Colissimo La Poste network. You should receive it shortly, but if this is not the case, please do not hesitate to contact us directly by telephone or e-mail. We remain at your disposal. Sincerely

Hello Madam, We are very sorry that the deliveryman from La Poste was able to put your parcel on your dustbin. However, this notice does not correspond to our site but to the delivery and we cannot be held responsible for this. Hoping that you are satisfied with your purchase. Yours faithfully