Neo Hair Care earns praise for fast, careful delivery and well-packaged parcels, with many mentions of quick shipping, reliable packaging, and timely communication. Customers highlight responsive, professional service and helpful interactions, including assistance with account setup and reliable after-sales support. Product quality and range are repeatedly commended, with notes of effective formulas, suitability for different hair types, and visible results from treatments, plus thoughtful add-ons like small gifts in shipments. Overall, the store is described as easy to navigate, trustworthy, and dedicated to customer satisfaction.
Order well received, the serum is incredible I hope it will exist forever as it gives a soft finish and nourishes the hair in addition to smelling divine. I also had the pleasure of receiving a large format shampoo as a gift that I can't wait to try.
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Response from Neo Hair Care
Hello Lamya,
Thank you very much for your positive review. We are delighted to hear that you appreciate our serum and that you received the large format shampoo as a gift. Your satisfaction is our priority and we hope that your experience will continue to be as pleasant.
Best regards,
The Neo Hair Care team
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Fella D.
Rating: 5 out of 5
following a purchase from 11/06/2026
Perfect
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Response from Neo Hair Care
Hello Fella,
We warmly thank you for your feedback and are delighted that you are satisfied with your experience. Your satisfaction is our greatest reward.
Best regards,
The Neo Hair Care team
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Lionel B.
Rating: 5 out of 5
following a purchase from 27/05/2026
Very good products and very friendly and attentive contacts. Thank you
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Response from Neo Hair Care
Hello Lionel,
We sincerely thank you for your warm feedback. It is a real pleasure to know that our products and our team have satisfied you. We hope to see you very soon in our online store and thank you for choosing "Made in France".
Best regards,
The Neo Hair Care team
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Valerie V.
Rating: 5 out of 5
following a purchase from 06/05/2026
Perfect
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Response from Neo Hair Care
Dear Valerie,
We sincerely thank you for your flattering review. We are delighted to learn that your experience with Neo Hair Care was perfect. Your satisfaction is our priority, and your feedback encourages us to continue offering quality products. Please do not hesitate to reach out to us if you have any questions or future needs.
Best regards,
The Neo Hair Care team.
J
jordan P.
Rating: 5 out of 5
following a purchase from 22/04/2026
Everything went well
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Response from Neo Hair Care
Hello Jordan,
We sincerely thank you for your positive review and your 5/5 rating. We are delighted to learn that your experience with Neo Hair Care was satisfactory. Your satisfaction is our priority, and we remain at your disposal for any questions or future needs.
Best regards,
The Neo Hair Care team
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Pierre M.
Rating: 5 out of 5
following a purchase from 12/04/2026
Fast delivery. Careful packaging.
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Response from Neo Hair Care
Dear Pierre,
We sincerely thank you for your flattering review and your 5-star rating. We are delighted to learn that you appreciated the speed of our delivery as well as the care taken in our packaging. Your satisfaction is our priority, and your comments encourage us to continue providing quality service.
We look forward to serving you again!
Best regards,
The Neo Hair Care team
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Brigitte F.
Rating: 5 out of 5
following a purchase from 16/03/2026
-
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Response from Neo Hair Care
Dear Brigitte,
We warmly thank you for your positive review and your emojis that express so much joy! Your satisfaction is our priority, and we are delighted that our products please you. Please feel free to reach out to us if you have any questions or feedback to share.
Best regards,
The Neo Hair Care team
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Marie-Claude D.
Rating: 5 out of 5
following a purchase from 27/02/2026
I am very satisfied with the product and the speed of delivery
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Response from Neo Hair Care
We warmly thank you, Marie-Claude, for your flattering review and your rating of 5/5. We are delighted to learn that you are satisfied with our product and the speed of delivery. Your satisfaction is our priority, and we hope to see you again soon on our Neo Hair Care site.
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Claudia K.
Rating: 5 out of 5
following a purchase from 22/02/2026
I am very happy with my purchase, it meets my expectations, very practical, I recommend it.
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Response from Neo Hair Care
Dear Claudia,
Thank you very much for your flattering review! We are delighted to learn that our product has met your expectations and that it is practical for you. Your recommendation means a lot to us. We look forward to seeing you again on our site!
Best regards,
The Neo Hair Care team
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elvire H.
Rating: 5 out of 5
following a purchase from 15/01/2026
very good
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Response from Neo Hair Care
Hello Elvire,
Thank you very much for your positive review and your rating of 5/5! We are delighted that you are satisfied with your experience with Neo Hair Care. Please do not hesitate to come back to us if you have any questions or suggestions.
Best regards,
The Neo Hair Care team
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Catherine B.
Rating: 5 out of 5
following a purchase from 20/01/2026
Perfect
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Response from Neo Hair Care
Hello Catherine,
Thank you very much for your flattering review! We are delighted that you had a perfect experience with Neo Hair Care. Your satisfaction is our greatest reward!
See you soon,
The Neo Hair Care team
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Cindy M.
Rating: 5 out of 5
following a purchase from 27/11/2025
I ordered a lawnmower that is of superb quality, I couldn't create my account and the boss helped me do it. Fast delivery, I recommend.
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Response from Neo Hair Care
Hello, thank you very much for your message. Beyond manufacturing all our NHC products in France, a rule is to best satisfy our customers. The whole team, and even more our "Boss" are present and accessible to respond to and satisfy our customers. For us, being kind, helpful, and professional is a pleasure. The whole Team wishes you and your loved ones a wonderful year 2026.
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elvire H.
Rating: 5 out of 5
following a purchase from 30/10/2025
fast efficient perfect package
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Response from Neo Hair Care
Thank you very much for your feedback. It is a real pleasure to satisfy you to the fullest. The whole Team wishes you and your loved ones an excellent Year 2026.
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Aurelie D.
Rating: 5 out of 5
following a purchase from 27/10/2025
Perfect
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Mireille B.
Rating: 5 out of 5
following a purchase from 27/09/2025
I only note the fast shipping and careful packaging because I haven't had enough time to evaluate the product yet.
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Response from Neo Hair Care
Thank you very much
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béné L.
Rating: 5 out of 5
following a purchase from 20/09/2025
-
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Response from Neo Hair Care
Thank you very much for your feedback!
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Roxana L.
Rating: 5 out of 5
following a purchase from 28/08/2025
Excellent product! Small hic regarding the delivery which was resolved very quickly!
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elvire H.
Rating: 5 out of 5
following a purchase from 12/08/2025
quick response if question sends perfect no worries
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Response from Neo Hair Care
Dear Elvire,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you appreciated the speed of our responses and the quality of our service. Your satisfaction is our priority, and we remain at your disposal for any further questions.
Best regards,
The Neo Hair Care team
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Marie-Claude D.
Rating: 5 out of 5
following a purchase from 30/07/2025
We already used these products a few months ago. This is a new treatment and we are still satisfied.
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Response from Neo Hair Care
Thank you very much
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CORINNE S.
Rating: 5 out of 5
following a purchase from 07/08/2025
Good
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Response from Neo Hair Care
Thank you very much for your feedback. Have a great day.
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Valerie L.
Rating: 5 out of 5
following a purchase from 03/06/2025
I really like this product
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Response from Neo Hair Care
Thank you very much !!
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Emilie O.
Rating: 5 out of 5
following a purchase from 17/05/2025
Extremely fast shipping, received quickly as well. As for the effectiveness, even though it's not a miracle for me, I find that it's one of the most effective I've been able to test so far.
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Coralie S.
Rating: 5 out of 5
following a purchase from 13/05/2025
top notch! fast delivery and also always a little gift in the package ;-)
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Response from Neo Hair Care
It is a pleasure 😊. We do our best to satisfy our customers. The quality of service must match the quality of the products. This is imperative for the Team.
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Anaëlle D.
Rating: 5 out of 5
following a purchase from 28/04/2025
very satisfied with the blonde booster, I recommend :)
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Response from Neo Hair Care
Thank you very much for your comment and the trust you place in our brand and our Polar Booster!
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franck A.
Rating: 5 out of 5
following a purchase from 02/05/2025
Very good
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Response from Neo Hair Care
Thank you very much for your comment and the trust you place in our brand. 🙏
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Catherine L.
Rating: 5 out of 5
following a purchase from 29/04/2025
Satisfied at 200%
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Laura H.
Rating: 5 out of 5
following a purchase from 04/03/2025
Very good service
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Sarah B.
Rating: 5 out of 5
following a purchase from 07/02/2025
perfect, I love the brand
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Celine P.
Rating: 5 out of 5
following a purchase from 09/02/2025
I highly recommend all the products of this brand, excellent quality products and the customer service of this company is top notch, this deserves to be underlined, I will order again and continue to recommend its products.
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Response from Neo Hair Care
Hello CELINE, thank you for your feedback which makes us very happy 🙏🏼😘
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Marie Pierre P.
Rating: 5 out of 5
following a purchase from 03/02/2025
Perfect, fast and careful delivery
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Response from Neo Hair Care
Thank you very much! We take great care to ensure that our deliveries are fast and that the packages are in keeping with our high-end positioning. Your satisfaction is our greatest reward
The NHC Team
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Marie-Claude D.
Rating: 5 out of 5
following a purchase from 29/01/2025
I've just started the treatment. I don't yet have any feedback on its effectiveness.
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Norma S.
Rating: 5 out of 5
following a purchase from 10/01/2025
Despite a delivery incident, the after-sales service took my problem seriously and did what was necessary quickly so that I could get my parcel.
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Response from Neo Hair Care
Hello, thank you for your feedback! We're sorry about the delivery incident, but it's perfectly normal for us to take your problem seriously and act quickly. Your satisfaction is important to us, and we remain at your disposal for any further inquiries. See you soon ☺️
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Christel L.
Rating: 5 out of 5
following a purchase from 10/01/2025
Fast and efficient I recommend
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Response from Neo Hair Care
Hello, thank you for your feedback! See you soon ☺️
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LUCIE T.
Rating: 5 out of 5
following a purchase from 24/12/2024
Perfect, I recommend :)
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francoise F.
Rating: 5 out of 5
following a purchase from 05/12/2024
Fast product delivery and well-packaged parcel
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Beatrice G.
Rating: 5 out of 5
following a purchase from 24/11/2024
Fast delivery and good communication after forgetting a product.
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Celine M.
Rating: 5 out of 5
following a purchase from 09/11/2024
Very satisfied with the order! Thank you very much!
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Milou D.
Rating: 5 out of 5
following a purchase from 21/10/2024
Well done. VERY PROFESSIONAL service! Efficiency, speed... not forgetting the little gift that I really appreciated!
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Christelle B.
Rating: 5 out of 5
following a purchase from 25/10/2024
Top
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Monique G.
Rating: 5 out of 5
following a purchase from 20/09/2024
I've been taking Montpellier capillary for over 4 months and am very satisfied.
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Response from Neo Hair Care
Thank you very much for your message. We work hard to provide our customers with the best formulas for results that to this day are incomparable. Our positioning as a top-of-the-range French brand is the culmination of this daily work over more than 5 years. And it's also thanks to you, thank you.
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