The online store Nerina Bijoux has garnered praise for its beautiful jewelry, with many expressing delight over the intricate designs and quality of the pieces. Customers frequently mention the fast and reliable delivery service, highlighting the quick arrival of their orders and well-packaged items, which often align perfectly with what was displayed online. The free tracked shipping option is particularly appreciated, as it adds to the overall positive shopping experience.
The bird earrings are tiny! I had looked at the dimensions, but obviously, you forgot to note how very, very thin they are! Really, I am very, very disappointed; I will no longer order from you. However, the other pair is fine.
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Ka D.
Rating: 2 out of 5
following a purchase from 03/05/2026
Fortunately, I had taken a screenshot of my order because I received no confirmation email and the order arrived incomplete: 2 out of 5 items missing. I had to send an email (thanks to the screenshot for justification) and several follow-ups to receive them. No commercial gesture, even after my request. Disappointing. I will no longer order from Nerina because it’s too complicated. It’s a shame because the jewelry was nice.
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Response from Nerina Bijoux
Hello Dominique,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences encountered. Your feedback is valuable, and we have taken it into account to improve our service. We are committed to enhancing communication regarding your orders and ensuring that each customer receives special attention. We hope to have the opportunity to fully satisfy you in the future.
Best regards,
The Nerina Jewelry Team.
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Corinne P.
Rating: 2 out of 5
following a purchase from 04/04/2026
The ring does not look like the photo
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Malo T.
Rating: 3 out of 5
following a purchase from 23/03/2026
The jewelry seems fine and meets my expectations, but the necklace arrived tangled because it was packed in a small pouch instead of being wrapped around a cardboard... needs to be reviewed. Otherwise, satisfied
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cathy M.
Rating: 2 out of 5
following a purchase from 19/03/2026
Hello, The ring received is too small. I sent a message two days ago to find out how to return the item and make an exchange, but no response to date. Cathy Mazot Cherrak
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Boris A.
Rating: 1 out of 5
following a purchase from 10/03/2026
Until today I have not received the package, yet I had clearly specified in person but it is something else, all my sent emails have not been answered.
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christine C.
Rating: 2 out of 5
following a purchase from 17/02/2026
Hello, I did not receive an invoice with the earrings even though I had requested it.
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Response from Nerina Bijoux
Hello Christine,
Thank you for your feedback. We are sorry to hear that you did not receive the requested invoice with your order. We will make sure that this is rectified quickly. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Nerina Bijoux team
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Coralie D.
Rating: 1 out of 5
following a purchase from 29/01/2026
I am disappointed with the quality of the jewelry. After sending an email requesting the return and refund of the purchase, I have not received a response nor have I been contacted.
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Response from Nerina Bijoux
Hello Coralie,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we are committed to resolving your issue. We invite you to contact our customer service directly to ensure immediate follow-up on your return and refund request.
Thank you for your understanding and trust.
Best regards,
The Nerina Bijoux team
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Jocelyne C.
Rating: 3 out of 5
following a purchase from 22/01/2026
I hope that the second collar I bought, identical to the first, will last longer. The first one broke, I had sent an email to find out if it was repairable, I never received a response.
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Graziana R.
Rating: 1 out of 5
following a purchase from 13/12/2025
Package never arrived
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Aurelie F.
Rating: 2 out of 5
following a purchase from 28/12/2025
Chain too short
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belen G.
Rating: 1 out of 5
following a purchase from 12/12/2025
I bought the product on December 12, today is January 4 and I still haven't received it and if I go to the order tracking it is still in France since the 18th, so it's lost. I have requested a refund and you have denied it. Bad press in every aspect. The PayPal case is already in progress. A zero in every aspect, I certainly will not recommend it.
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joelle L.
Rating: 2 out of 5
following a purchase from 10/12/2025
the jewel, especially the pearl, does not look like the photo
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Charlier Murielle C.
Rating: 1 out of 5
following a purchase from 24/11/2025
I did not receive my order
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Marie V.
Rating: 3 out of 5
following a purchase from 20/11/2025
2 earrings purchased. 1 single pouch with both earrings inside. Too bad because they are 2 gifts. No certificate that guarantees the gold... Other than that, the earrings are pretty.
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Arthur B.
Rating: 1 out of 5
following a purchase from 12/10/2025
My package was only shipped a week after the order. Moreover, my multiple emails to inquire about my order did not receive any response.
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Sylvie B.
Rating: 2 out of 5
following a purchase from 02/08/2025
Order received late despite higher shipping costs.
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Sylvie D.
Rating: 3 out of 5
following a purchase from 16/07/2025
Necklace arrives all tangled Very difficult to give in this state
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Miriam P.
Rating: 1 out of 5
following a purchase from 08/01/2025
My order did not arrive I have not heard from him
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jade L.
Rating: 1 out of 5
following a purchase from 29/11/2024
To be avoided! Order didn't arrive after a month and nobody answered my emails! Scam in sight!!!!
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Valérie R.
Rating: 3 out of 5
following a purchase from 13/12/2024
I ordered silver creoles and received gold plate. I contacted the site but no answer.
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Noemie ou olivier Y.
Rating: 1 out of 5
following a purchase from 12/12/2024
Disappointed by the quality
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Emilie P.
Rating: 3 out of 5
following a purchase from 01/12/2024
I ordered some creoles. The metal is already oxidized in the clasp and to close them it bent in no time. It's for a gift, I'm very disappointed with the quality.
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Virginie D.
Rating: 1 out of 5
following a purchase from 02/12/2024
I've just ordered some "Buddhist" bracelets - what a disappointment! They're made of vulgar pvc plastic: for children, perhaps? Not serious! Very disappointed, I've sent them back and I'm waiting for a refund...I don't recommend it!
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Chantal C.
Rating: 1 out of 5
following a purchase from 12/07/2024
I did not receive my package I can not give my opinion
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Anne C.
Rating: 3 out of 5
following a purchase from 10/07/2024
I am happy with the rings which are very beautiful but the size does not fit, I would like to change it, I sent messages which remain unanswered.
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Paola S.
Rating: 1 out of 5
following a purchase from 05/07/2024
Ordered a bracelet and a ring on July 5....we are on July 20 have not seen anything yet.
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Theresa S.
Rating: 3 out of 5
following a purchase from 21/05/2024
Uncomplicated ordering and fast delivery 👍, unfortunately the price-performance ratio didn't convince me.
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Lucia C.
Rating: 3 out of 5
following a purchase from 18/04/2024
WHEREAS, I just received the package. The jewelry is beautiful, but the ring lost the stone on the first day of use. I hope the earrings and necklace will last longer. A little disappointed.
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絢子 ル.
Rating: 1 out of 5
following a purchase from 09/03/2024
I haven't received the package, but it's marked as "shipped" in the My Page. The tracking number doesn't work, so I don't know what's going on.
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isabelle M.
Rating: 3 out of 5
following a purchase from 08/12/2023
I would have liked the jewels to have been better presented. Not very presentable as a gift.
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hersant S.
Rating: 2 out of 5
following a purchase from 23/11/2023
I ordered a size 58 but I received a size 60 it is well indicated in the ring but despite 2 mails I still have no answer from the after sales service ... very disappointed.
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Férouze B.
Rating: 3 out of 5
following a purchase from 14/11/2023
Lovely, high-quality ring. However, I'm a little surprised by its so-called adjustable size. Indeed, it's a bit small.
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Lydia T.
Rating: 3 out of 5
following a purchase from 25/08/2023
Disappointed. Beautiful jewelry as shown in the photo. For an anniversary necklace plus bracelet. The clasp on the necklace is stuck. My sister had to go to a jeweler to have it repaired. Always complicated to return an item when it's a gift.
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Response from Nerina Bijoux
We are very sorry that you encountered a problem with the necklace clasp. We try to check all jewelry before shipping. We are available for any further questions or complaints. Thank you for your confidence in us.
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louanne C.
Rating: 3 out of 5
following a purchase from 13/08/2023
I did not receive the right jewels
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Response from Nerina Bijoux
Hello Louanne,
We apologize for the inconvenience. We have done everything we can to ensure your satisfaction and to complete the exchange as quickly as possible. Please do not hesitate to contact us if you have any further questions or require additional assistance. Thank you
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Joseph B.
Rating: 3 out of 5
following a purchase from 18/12/2022
The packaging was far too light and fragile, resulting in a deformed bracelet. Fortunately, I was able to straighten it and give it as a gift.
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Jennifer M.
Rating: 3 out of 5
following a purchase from 05/12/2022
Not a great gift... I'd asked for a small box rather than a small bag but I don't think my request was even read. See how long it lasts...
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Response from Nerina Bijoux
Thank you for your order. We are sorry we do not offer the possibility of a jewel box but we will set it up quickly. All our jewelry is delivered in a handmade organic cotton pouch from Bali and we respond to customer requests within 24 hours. Don't hesitate to send us a message to the following address: [email protected]
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Linda C.
Rating: 3 out of 5
following a purchase from 01/12/2022
Fast shipping but very disappointed with the packaging, there is no box and the ring is in a simple cloth bag!
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Response from Nerina Bijoux
Thank you for your order. We're sorry we don't offer the possibility of a jewel box, but we'll set it up soon. All our jewelry is delivered in a handmade organic cotton pouch from Bali. Don't hesitate to send us a message at [email protected] 😊
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Isabelle G.
Rating: 3 out of 5
following a purchase from 19/11/2022
No document with purchase indicating gold plating. Jewel looks very fragile.
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Response from Nerina Bijoux
Thank you for your purchase. They are stamped to certify their quality. Our jewelry is made in France, in 18-carat gold plating and rhodium-plated 925 silver, jewelry quality. Certificates of authenticity have no legal value, so we prefer to apply the legal hallmark to prove the quality of the gold plating.
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Marion L.
Rating: 3 out of 5
following a purchase from 26/09/2022
Very pretty product, very fine, however small problem with the earrings which cannot be put on the ear without deforming it. The second pair of earrings is very nice.
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