The online store Nerina Bijoux has garnered praise for its beautiful jewelry, with many expressing delight over the intricate designs and quality of the pieces. Customers frequently mention the fast and reliable delivery service, highlighting the quick arrival of their orders and well-packaged items, which often align perfectly with what was displayed online. The free tracked shipping option is particularly appreciated, as it adds to the overall positive shopping experience.
Package received very quickly and the jewelry is very pretty. Small suggestion for improvement: it took me 10 minutes to untangle the silver bracelet received in a pouch. Another packaging that keeps the bracelet from tangling would be welcome :)
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Isabelle W.
Rating: 2 out of 5
following a purchase from 07/05/2026
The bird earrings are tiny! I had looked at the dimensions, but obviously, you forgot to note how very, very thin they are! Really, I am very, very disappointed; I will no longer order from you. However, the other pair is fine.
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Ka D.
Rating: 2 out of 5
following a purchase from 03/05/2026
Fortunately, I had taken a screenshot of my order because I received no confirmation email and the order arrived incomplete: 2 out of 5 items missing. I had to send an email (thanks to the screenshot for justification) and several follow-ups to receive them. No commercial gesture, even after my request. Disappointing. I will no longer order from Nerina because it’s too complicated. It’s a shame because the jewelry was nice.
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Response from Nerina Bijoux
Hello Dominique,
Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences encountered. Your feedback is valuable, and we have taken it into account to improve our service. We are committed to enhancing communication regarding your orders and ensuring that each customer receives special attention. We hope to have the opportunity to fully satisfy you in the future.
Best regards,
The Nerina Jewelry Team.
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Corinne P.
Rating: 2 out of 5
following a purchase from 04/04/2026
The ring does not look like the photo
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cathy M.
Rating: 2 out of 5
following a purchase from 19/03/2026
Hello, The ring received is too small. I sent a message two days ago to find out how to return the item and make an exchange, but no response to date. Cathy Mazot Cherrak
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Boris A.
Rating: 1 out of 5
following a purchase from 10/03/2026
Until today I have not received the package, yet I had clearly specified in person but it is something else, all my sent emails have not been answered.
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christine C.
Rating: 2 out of 5
following a purchase from 17/02/2026
Hello, I did not receive an invoice with the earrings even though I had requested it.
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Response from Nerina Bijoux
Hello Christine,
Thank you for your feedback. We are sorry to hear that you did not receive the requested invoice with your order. We will make sure that this is rectified quickly. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The Nerina Bijoux team
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Coralie D.
Rating: 1 out of 5
following a purchase from 29/01/2026
I am disappointed with the quality of the jewelry. After sending an email requesting the return and refund of the purchase, I have not received a response nor have I been contacted.
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Response from Nerina Bijoux
Hello Coralie,
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we are committed to resolving your issue. We invite you to contact our customer service directly to ensure immediate follow-up on your return and refund request.
Thank you for your understanding and trust.
Best regards,
The Nerina Bijoux team
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Sylviane A.
Rating: 4 out of 5
following a purchase from 25/01/2026
I had to return the earrings for pierced ears while I was looking for clips. I am now waiting for the refund
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Martine M.
Rating: 4 out of 5
following a purchase from 06/01/2026
Well received on time
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Graziana R.
Rating: 1 out of 5
following a purchase from 13/12/2025
Package never arrived
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Aurelie F.
Rating: 2 out of 5
following a purchase from 28/12/2025
Chain too short
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belen G.
Rating: 1 out of 5
following a purchase from 12/12/2025
I bought the product on December 12, today is January 4 and I still haven't received it and if I go to the order tracking it is still in France since the 18th, so it's lost. I have requested a refund and you have denied it. Bad press in every aspect. The PayPal case is already in progress. A zero in every aspect, I certainly will not recommend it.
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Elsa T.
Rating: 4 out of 5
following a purchase from 17/12/2025
It's a shame there is no document mentioning the materials that make up the earrings
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Martine M.
Rating: 4 out of 5
following a purchase from 15/12/2025
Too bad the earrings are not in a box and with a gold plating certificate and warranty
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joelle L.
Rating: 2 out of 5
following a purchase from 10/12/2025
the jewel, especially the pearl, does not look like the photo
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Isabelle D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast and serious shipping
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Charlier Murielle C.
Rating: 1 out of 5
following a purchase from 24/11/2025
I did not receive my order
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Arthur B.
Rating: 1 out of 5
following a purchase from 12/10/2025
My package was only shipped a week after the order. Moreover, my multiple emails to inquire about my order did not receive any response.
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Sylvie B.
Rating: 2 out of 5
following a purchase from 02/08/2025
Order received late despite higher shipping costs.
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claudette R.
Rating: 4 out of 5
following a purchase from 11/07/2025
my little girl loves a lot
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Magali F.
Rating: 4 out of 5
following a purchase from 10/07/2025
The bracelet just needs to be in a locked box because I had knots in it and it wasn't easy to undo, especially since it's a very thin and fragile bracelet
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Anne D.
Rating: 4 out of 5
following a purchase from 05/07/2025
Reliable site and fast delivery
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Frédérique L.
Rating: 4 out of 5
following a purchase from 15/03/2025
Item as described in the catalog. Fast shipping
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yvette L.
Rating: 4 out of 5
following a purchase from 01/02/2025
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Miriam P.
Rating: 1 out of 5
following a purchase from 08/01/2025
My order did not arrive I have not heard from him
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jade L.
Rating: 1 out of 5
following a purchase from 29/11/2024
To be avoided! Order didn't arrive after a month and nobody answered my emails! Scam in sight!!!!
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Noemie ou olivier Y.
Rating: 1 out of 5
following a purchase from 12/12/2024
Disappointed by the quality
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François B.
Rating: 4 out of 5
following a purchase from 11/12/2024
Corresponds well to the pictures Fast delivery
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Virginie D.
Rating: 1 out of 5
following a purchase from 02/12/2024
I've just ordered some "Buddhist" bracelets - what a disappointment! They're made of vulgar pvc plastic: for children, perhaps? Not serious! Very disappointed, I've sent them back and I'm waiting for a refund...I don't recommend it!
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Chantal C.
Rating: 1 out of 5
following a purchase from 12/07/2024
I did not receive my package I can not give my opinion
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Paola S.
Rating: 1 out of 5
following a purchase from 05/07/2024
Ordered a bracelet and a ring on July 5....we are on July 20 have not seen anything yet.
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Corinne B.
Rating: 4 out of 5
following a purchase from 27/06/2024
Not disappointed when I received the ring. Conforms to the description. Satisfied
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Melanie D.
Rating: 4 out of 5
following a purchase from 14/06/2024
The jewelry seems to be of rather good quality, to be seen over time. On the other hand, the delivery time is rather long.
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絢子 ル.
Rating: 1 out of 5
following a purchase from 09/03/2024
I haven't received the package, but it's marked as "shipped" in the My Page. The tracking number doesn't work, so I don't know what's going on.
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Véronique B.
Rating: 4 out of 5
following a purchase from 11/12/2023
Delivery error for the first shipment (earrings instead of a necklace) but I received the necklace a few days after the complaint and I win a pair of earrings apparently ☺️
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Response from Nerina Bijoux
We thank you for your comment and are delighted that you finally received the necklace and an extra pair of earrings. We strive to ensure that our customers receive their products promptly and with the utmost care. Have a nice day.
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Joanna M.
Rating: 4 out of 5
following a purchase from 07/12/2023
Order received quickly, the only thing that could be improved would be the introduction of a system to know the required finger size.
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Response from Nerina Bijoux
Thank you very much for your review, Joanna! We're glad you received your order quickly. We take note of your suggestion, a system to know the size of your finger is being created. To determine your ring size accurately, you can obtain our ring gauge free of charge by adding it to your shopping cart when you purchase another product. Thanks again for your support!
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Laurence N.
Rating: 4 out of 5
following a purchase from 06/12/2023
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Response from Nerina Bijoux
Thank you very much for your review, Laurence. We hope you enjoyed your experience on our site. Have a nice day!
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Stéphanie C.
Rating: 4 out of 5
following a purchase from 27/11/2023
Very pretty, original jewelry. Fast delivery. It's a gift, so I don't know how good the quality will be over time.
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Response from Nerina Bijoux
Thank you very much for your review! We're glad you like our jewelry and that the delivery was fast. We do our best to guarantee the quality and durability of our products. Please do not hesitate to contact us if you need any further information.
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hersant S.
Rating: 2 out of 5
following a purchase from 23/11/2023
I ordered a size 58 but I received a size 60 it is well indicated in the ring but despite 2 mails I still have no answer from the after sales service ... very disappointed.
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