Customer reviews of Nippon & co

9,6 /10

Based on 1 190 published reviews

5 1 049 88% 4 96 8% 3 17 1% 2 13 1% 1 15 1%

Summary of reviews

The store consistently delivers fast, reliable service with prompt delivery and careful packing, ensuring items arrive in perfect condition and on time. Customers praise the quality and authenticity of products, noting high-quality fabrics, beautiful designs, and items that match descriptions and images, including Yukata, dishes, kokeshi dolls, and packaging that protects fragile items. Customer service is described as professional, attentive, and helpful, with many repeat orders and strong trust built over years. Overall, shoppers highlight good value for money, ease of ordering, and a satisfying shopping experience with reliable shipping and meticulous packaging.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 09/02/2023 à 05h32 following a purchase from 01/02/2023

Very fast delivery. Product conforms to website

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Acheteur Vérifié

Published on 28/01/2023 à 06h31 following a purchase from 21/01/2023

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Acheteur Vérifié

Published on 28/01/2023 à 00h31 following a purchase from 20/01/2023

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Acheteur Vérifié

Published on 22/01/2023 à 11h52 following a purchase from 14/01/2023

Hello, thank you for my curtain, I loved it. Very happy.

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Acheteur Vérifié

Published on 22/01/2023 à 07h56 following a purchase from 12/01/2023

Quality products, too bad some are made in china, rather than made in japan; even Japan can't escape that!

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Acheteur Vérifié

Published on 22/01/2023 à 07h50 following a purchase from 16/01/2023

I found what I was looking for and received it on time.

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Acheteur Vérifié

Published on 20/01/2023 à 11h18 following a purchase from 14/01/2023

Very pretty yukata

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Acheteur Vérifié

Published on 24/12/2022 à 07h45 following a purchase from 16/12/2022

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Acheteur Vérifié

Published on 18/12/2022 à 22h24 following a purchase from 13/12/2022

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Acheteur Vérifié

Published on 05/12/2022 à 03h57 following a purchase from 27/11/2022

I ordered a makura. It is superb, the quality is up to scratch, the packaging was neat and the shipping fast. However, I would like to remove 1 star because I would have liked to know that this makura does not have an internal envelope and opening for replacing the sarazin pods or washing the makura if necessary. In fact, the description clearly states that you must empty the cushion of these lugs before washing the cover. I would still recommend this site and will probably make other purchases in the future.

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Acheteur Vérifié

Published on 23/10/2022 à 06h25 following a purchase from 15/10/2022

Quick delivery . A little more choice of washi paper .

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Acheteur Vérifié

Published on 21/10/2022 à 09h03 following a purchase from 13/10/2022

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Acheteur Vérifié

Published on 15/08/2022 à 12h30 following a purchase from 08/08/2022

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Acheteur Vérifié

Published on 01/08/2022 à 05h42 following a purchase from 23/06/2022

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Acheteur Vérifié

Published on 26/06/2022 à 07h19 following a purchase from 18/06/2022

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Acheteur Vérifié

Published on 28/05/2022 à 07h26 following a purchase from 20/05/2022

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Dansault-Zokoa F.

Published on 02/05/2022 à 08h39 following a purchase from 19/04/2022

Everything went well as planned.

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Acheteur Vérifié

Published on 22/04/2022 à 06h15 following a purchase from 13/04/2022

The quality and originality of the articles.

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Andreas K.

Published on 14/03/2022 à 11h36 following a purchase from 02/03/2022

Fast delivery Unfortunately the wrong

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Acheteur Vérifié

Published on 06/03/2022 à 18h55 following a purchase from 16/01/2022

Package never arrived. Refusal of refund

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Response from Nippon & co

Hello, the parcel was considered to have been delivered to your letterbox by the post office. After an appeal to the delivery service and lengthy email exchanges, you also informed me that another parcel had disappeared from your letterbox. There must therefore be a problem in your place of residence. To avoid this kind of problem, I've advised you to have your parcel delivered to a "point relais" or post office for your next order. Please understand that theft is not our responsibility. Best regards

Acheteur Vérifié

Published on 13/02/2022 à 10h36 following a purchase from 08/02/2022

Delighted with my purchase flat vase for ikebana very nice japanese style received very well packaged kenza quality and round glass soliflore original and very decorative I would like more choice of japanese vases for ikebana attractive price with sales I recommend

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Acheteur Vérifié

Published on 07/02/2022 à 10h48 following a purchase from 01/02/2022

Very careful and fast delivery. Thank you

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Sylvie J.

Published on 04/02/2022 à 05h05 following a purchase from 23/01/2022

Orders and deliveries as advertised.

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Fred B.

Published on 28/01/2022 à 06h12 following a purchase from 14/01/2022

. Very good telephone reception. Delivery according to the order. To be recommended

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Acheteur Vérifié

Published on 23/01/2022 à 13h04 following a purchase from 15/01/2022

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Acheteur Vérifié

Published on 22/01/2022 à 07h04 following a purchase from 15/01/2022

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Acheteur Vérifié

Published on 20/01/2022 à 07h09 following a purchase from 13/01/2022

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Acheteur Vérifié

Published on 16/01/2022 à 17h23 following a purchase from 08/01/2022

Wide choice and quality of products

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Acheteur Vérifié

Published on 25/12/2021 à 17h36 following a purchase from 20/12/2021

Clear, well-presented site Wide selection Easy ordering, fast delivery No-surprise price Quality OK

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Acheteur Vérifié

Published on 21/12/2021 à 08h39 following a purchase from 16/12/2021

The quality and the product are good, but I saw that on KYOTOboutique which is a partner the same product is cheaper so a little disappointed.

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Response from Nippon & co

Hello, perhaps this is a bug in the display of prices including VAT and excluding VAT at the time. After checking today, I don't understand where this error comes from as the two prices are identical. If you notice this on your next order, don't hesitate to call us. Sincerely

Albino F.

Published on 20/12/2021 à 10h17 following a purchase from 26/11/2021

Order placed November 29, shipped December 1 never arrived. Waiting for response or refund from seller

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Response from Nippon & co Published on 27/01/2022

Bonjour, je vois que le colis a été remboursé. Nous nous excusons pour ces incidents postaux. Bien à vous

Acheteur Vérifié

Published on 18/12/2021 à 08h29 following a purchase from 27/11/2021

Everything is perfect but it's not specified that the double lid is plastic and not metal like the rest of the box. This might not have changed my choice, as the boxes are very beautiful, but it's much less sturdy.

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Acheteur Vérifié

Published on 17/12/2021 à 06h24 following a purchase from 09/12/2021

Ok good experience

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Céline L.

Published on 12/12/2021 à 07h45 following a purchase from 29/11/2021

Very nice pieces as described.

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Acheteur Vérifié

Published on 30/10/2021 à 10h07 following a purchase from 19/10/2021

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Acheteur Vérifié

Published on 30/10/2021 à 09h56 following a purchase from 21/10/2021

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Tan N.

Published on 26/10/2021 à 05h07 following a purchase from 14/10/2021

I had ordered a 25 cm Japanese plate. I got a 20cm plate. With a manufacturing defect.

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Response from Nippon & co Published on 03/11/2021

Salve,
Siamo spiacenti per questo inconveniente. Si prega di notare che si dispone di un periodo di 14 giorni dopo la ricezione per restituire gli articoli che si desidera notificando il nostro servizio clienti in anticipo. Sinceramente

Florent B.

Published on 30/09/2021 à 20h45 following a purchase from 19/09/2021

I received the bowl quickly, but it was a pity I couldn't take advantage of the coupons before.

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André P.

Published on 23/09/2021 à 04h24 following a purchase from 16/09/2021

Good product, I'm satisfied overall, a bit large in size and length.

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Response from Nippon & co

Thank you for your feedback. For your next order, don't hesitate to contact us to guide you in your choice of size. Indeed, the size of the kimonos has an impact on their length in particular. Best regards

Françoise L.

Published on 11/09/2021 à 06h48 following a purchase from 04/09/2021

Tabi motif crane wings spread, like tsuba museum Guimet, top Cup to go with teapot adorable (matte black and obi), cup vine motif, too bright for my taste. with subdued light, like Japan, yes, it goes ... but less the teapot ;)

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Response from Nippon & co

Thank you for your feedback. When you place your next order, if you are not satisfied with certain items, you have 14 days to return them and get your money back. Best regards