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R
Rating: 1 out of 5
spamming emails
Customer reviews of Nishikidôri
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9,8
/10
Overall rating: 9,8 out of 10
Based on 1 667 published reviews
Summary of reviews
The online store Nishikidôri excels in delivering high-quality products, particularly noted for their authentic Japanese specialties like sakura essence, rice, and various cooking ingredients. Customers frequently highlight the meticulous packaging that ensures items arrive in excellent condition, often mentioning the inclusion of protective materials such as rigid boxes and even Japanese newspapers. Fast delivery is another strong point, with many praising the efficiency of order processing and the punctual arrival of their shipments.
Reviews 1 and 2 stars
Reset filtersM
Rating: 2 out of 5
This is not the first time my order has gone wrong. I had to complain for it to be taken into account while the money had been transferred from my PayPal account. More than a week to receive the products; Since I couldn't place the order on the site, I called and placed my order by phone. I then accepted the PayPal payment and then nothing for at least a week until my second call this time to complain.
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J
Rating: 2 out of 5
As indicated to your customer service, the Colissimo was dropped off at a different pickup point than the one I specified when ordering on your site. I therefore picked up the package with a 10-day delay. Perhaps avoid offering Colissimo as a delivery method?
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C
Rating: 1 out of 5
THEIR CARRIER GLS IS USELESS! PACKAGE LOST FOR THE SECOND TIME! THIS MAKES ME NOT WANT TO ORDER AGAIN.
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C
Rating: 2 out of 5
When ordering, the quantity indicated is 4 on a table and 1 on the order form, as if it were a set of 4 bowls, but in fact there is only one bowl... The bowls are very beautiful, but the site needs to be reviewed!
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Response from Nishikidôri
Hello Cora,
Thank you for your feedback. We are delighted that you like our bowls! We understand the confusion regarding the displayed quantity and we apologize for this inaccuracy. Your opinion is valuable and we are actively working to improve the experience on our site. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The Nishikidōri team
Thank you for your feedback. We are delighted that you like our bowls! We understand the confusion regarding the displayed quantity and we apologize for this inaccuracy. Your opinion is valuable and we are actively working to improve the experience on our site. Please do not hesitate to contact us if you have any questions or suggestions.
Best regards,
The Nishikidōri team
C
Rating: 1 out of 5
Very well served, everything is perfect
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F
Rating: 1 out of 5
I bought an ingredient (Yuzu) and paid 25 euros more for next day delivery, that is Thursday, at 1 PM. The store only shipped it three days later, on Saturday afternoon! It finally arrived on Tuesday! No response to my help requests or my complaints. This is not online shopping if you do not address common delivery issues. Avoid this site at all costs.
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Response from Nishikidôri
Hello,
You placed your order on September 11, in the afternoon choosing express delivery France and not in 24h. For this, the delivery cost was 14.22€ and not 25€. Our site clearly states that we do not deliver on Saturdays. Your order was handed over to GLS on 12/09 at 5:34 PM and delivered on 16/09. You will find all our conditions on the site for express delivery: "Your package delivered the next day before 1:00 PM* For any order validated on www.nishikidori.com before 12 PM from Monday to Friday* (excluding public holidays). All orders placed on Friday after 12 PM will be processed on Monday morning for delivery on Tuesday before 1 PM. (excluding public holidays). Orders validated on Friday morning before 12 PM will be shipped in the afternoon for delivery on Monday *NO delivery is made on Saturday." The order being placed in the afternoon, this could not be express delivery. However, GLS should have delivered to you on Monday. We are sorry for this and can offer you either a refund of the shipping costs or a credit of the amount of the shipping costs, as you wish.
Best regards,
The Nishikidori team
You placed your order on September 11, in the afternoon choosing express delivery France and not in 24h. For this, the delivery cost was 14.22€ and not 25€. Our site clearly states that we do not deliver on Saturdays. Your order was handed over to GLS on 12/09 at 5:34 PM and delivered on 16/09. You will find all our conditions on the site for express delivery: "Your package delivered the next day before 1:00 PM* For any order validated on www.nishikidori.com before 12 PM from Monday to Friday* (excluding public holidays). All orders placed on Friday after 12 PM will be processed on Monday morning for delivery on Tuesday before 1 PM. (excluding public holidays). Orders validated on Friday morning before 12 PM will be shipped in the afternoon for delivery on Monday *NO delivery is made on Saturday." The order being placed in the afternoon, this could not be express delivery. However, GLS should have delivered to you on Monday. We are sorry for this and can offer you either a refund of the shipping costs or a credit of the amount of the shipping costs, as you wish.
Best regards,
The Nishikidori team
J
Rating: 1 out of 5
The 1.8L bottle of sauce arrived with a 2-month expiration date; we wrote but received no response.
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A
Rating: 2 out of 5
thank you for the care taken with the packaging! less tape and it would be perfect. however, apart from the fact that the parcel sent by chronopost arrived 24 hours late, it was delivered in a consigne pickup (i hadn't asked for this), so there was no delivery note or carrier to open the parcel in front of and report any problems with the merchandise. in these circumstances, how do you proceed in the event of a problem? in addition, the suribachi has an aesthetic defect - a scratch on the grooves. this is surprising for a japanese product on sale.
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C
Rating: 1 out of 5
For an order of (25 + 24.17), i.e. 49.17, I paid 58.50 for postage from the outset... to which I added 28 on delivery, which I didn't expect... Do the math: that's a lot of money for the punch and rod in the Yoshimi kit.... Although delivery is a long way off, it's becoming prohibitive for my wallet...
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Response from Nishikidôri
Hello Catherine, this does indeed represent a significant cost in terms of delivery. Choosing chrono express delivery for Reunion Island won't represent the same cost as in mainland France, and unfortunately we don't decide on the carrier's rates. As far as the 28 extra charges are concerned, I invite you to lodge a complaint with the Réunion customs. In any case, for an order placed on 27/12, CHronopost had fulfilled its express delivery obligation. Sincerely, the Nishikidôri team.
A
Rating: 1 out of 5
One ramen Bowl arrive broken. When contact them they told me that is my fault because you must open and verify everything with the courrier in front. I recieve everything in an office building, cant do that. Never seen nothing like these before, probably should be ilegal. Aboid this company.
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Response from Nishikidôri
We regret this unfortunate experience. As indicated on our parcels, it is imperative to open the parcel on receipt (even if it is a concierge service) in order to make a reservation in the event of a problem during transport. In any case, as an exception, we sent you a new item at our expense. As we have not received any feedback from you, we assume that the delivery went smoothly. best regards.