Customer reviews of Noix D’Arec

Hello and thank you for your message, after checking, the "Mama" canvas models are delivered to us without the pouch, that is why we were not able to provide it to you. We hope that your Mila Louise bag will fully satisfy you. Best regards.

Hello and thank you for your message, it's impossible to find an order corresponding to your description on our website. You're talking about an Eastpak bought in a boutique, whereas you bought a Mila Louise and a Voyage en Panier on July 7, 2024 on the website noixdarec.com. Please contact the store that sold you the item and propose a credit note in order to resolve the problem. You have 2 weeks to return an item from the date of purchase. If you don't have the invoice, the saleswoman will find your customer file on her cash register software and will be able to issue the credit note. Marie

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.

Hello, your order placed on December 19th and dispatched on December 20th is currently being delivered by Chonopost la poste. You can track your parcel on the Chronopost website, which proves that it has been delivered to your destination post office. We do our utmost to process orders as quickly as possible, but we are not responsible for delays in the delivery of parcels once they have been deposited in post offices or Chronopost relays. We remain at your disposal should you wish to file a complaint with the relevant Chronopost departments. Yours faithfully

Hello and thank you for your message, if you have received a product that does not correspond to the item you ordered, please contact us on 06 28 21 08 37. It may be a shipping error. In this case, we will do everything necessary to repatriate your item at our expense and send you the correct reference as soon as possible. You can find the procedure to follow for a return request on the website, or you can use it to give us details of the problem you are experiencing. We're in the middle of a busy back-to-school period, and despite all the care we take in preparing our parcels, it can happen that an error is made at the time of dispatch. If this happens to you, we apologize and assure you that we will do our utmost to ensure that the error is rectified before the start of the new school year. Yours sincerely

Hello and thank you for your message, this suitcase has a TSA code lock, so there's no key but a code that you have to personalize "A TSA combination lock can be recognized by the sliding knob with keyhole that you can move to the left or to the right. In most cases, the lock has a small arrow indicating which side you need to move the knob to. You don't need a key, as it's not included; it's only held by customs." if you're having trouble setting it up, don't hesitate to give us a call and we'll guide you. As far as packaging is concerned, no cover is supplied by the manufacturer and the suitcases are packed in a transparent plastic bag. We can assure you that this product has never been used and that we only sell brand-new items, but it is possible that traces of dust may have escaped us during packing.

Hello and thank you for your feedback, we understand your dissatisfaction and apologize for it. You have chosen to pay in 3x without charge and in this case the first monthly payment is automatically deducted, so the invoice is generated automatically, which is why we were unable to cancel your order before. The product you were waiting for was either out of stock or not in conformity with your order, which is why we were unable to deliver it and refunded your money. We hope to have the opportunity to make up for this and apologize for any inconvenience caused. Yours sincerely

Thank you for your message. In view of the description you have given and following our telephone conversation, it would appear that the item is faulty. We are therefore sending you a return slip so that we can proceed with the refund of your purchase. Unfortunately, we're out of stock on this model and can't offer you an identical exchange. We hope to be able to give you complete satisfaction when you place your next order on our site, and apologize for the inconvenience.

Hello and thank you for your message, we understand your dissatisfaction, in this case, we recommend you contact us upon receipt of the product to find a solution (as a general rule and if we are informed by the customer of a problem of this type in the days following delivery of the defective product that has escaped our control, even if the item is intended as a gift for a third party, we guarantee a standard exchange or full refund on receipt of the defective item. Although we are vigilant, an ink stain may have escaped our notice. We're sorry, but a simple photo of the damaged product would have been enough to prove its non-conformity. Don't hesitate to call our customer service department if you notice a problem with a delivery. We're here to listen and find the solution best suited to your needs.

In fact, this product, which was sold at -50%, showed slight marks which did not attract the attention of our preparers, so we refunded the article and assumed the repatriation costs. Once again, we apologize for this inconvenience, and take advantage of your comment to reinforce our control over the departure of goods.