Customer reviews of Noix D’Arec

Hello Mrs M. We understand your dissatisfaction and apologize once again for forgetting the gift wrap and message. Please know that our team listens to the customer and we would have been delighted to send you the paper and the note if you had asked us to do so. We did not take the initiative, however, as the timing seemed too tight for August 1st. Sincerely

Hello Mrs. We answered your question by email directly. If not, you can find the "how to request a return" tab in the footer of our website. Best regards

Hello Mrs. Thank you for your feedback, we ensure that the product is well protected so that it arrives in perfect summer at your home, we will redouble our vigilance in the future. Best regards

Hello and thank you for your message, the order was placed on Thursday July 6th and dispatched on Tuesday July 11th "i.e. within 3 working days as indicated in our terms and conditions of sale. "the preparation time of your order can vary between 24 and 72 hours (excluding weekends and public holidays)" you must add the transport time to have an estimate of the delivery time: you have chosen colissimo 48/72h. As Friday July 14th was a public holiday, your parcel was delivered by the post office to the chosen relay point on Saturday July 15th. Delivery times are therefore respected, even if delivery was slowed by the weekend and public holiday that followed your order. We hope you will be completely satisfied with your article. Best regards.

Hello and thank you for your opinion. Concerning the document in the parcel, it's not the invoice but the delivery note on which the sender's and recipient's names and the item reference appear, but the price of the item is not indicated. It is useful in the event of loss of the parcel and also enables the person receiving it to invoke the guarantee if necessary. Best regards.

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message. Regarding speed, the item ordered on March 8 was shipped on March 9, so it's hard to do faster! Concerning the condition of the parcel, we're sorry but it left our workshops intact, so the carrier is to blame. In this case, when you collect your parcel from the relay point, you must make a note of the condition of the product inside the parcel so that we can take out insurance if necessary. The item itself must not have been damaged, as no reservations were made on arrival. Yours faithfully

Hello and thank you for your message, in fact this shipment left with the French post office was taken over by DPD as soon as it entered Belgium. We have informed both carriers of your bad experience and apologize for this problem. Fortunately, all's well that ends well!

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

Hello and thank you for your opinion, the order was placed on May 18, 2022, so we're really surprised that you didn't let us know about the problem as soon as you received it 3 months ago, which would have enabled us to offer you a return of the item at our expense if it really had a defect. In addition, this model was unique and the photo of the inside of the bag on the site did not contain any stains other than those that made up the motif (leopard + yellow stains), the images of which we keep. We specify on our site that "At Virginie Darling, interior linings are customized to give your bag a unique character,..." If you really do have a problem with the item you have received, our after-sales service is at your disposal to resolve it. Returns are authorized up to 30 days after purchase on the noixdarec.com website, and you can contact us on 06 28 21 08 37 or by email on [email protected]. All items sold on the site are brand new, authentic and guaranteed by the brands. We remain at your disposal for any further information. Best regards.

We thank you for your feedback and will do our utmost to help you find the ideal bag model. In the event that you wish to make an exchange, we will offer you a delivery solution against signature or in a parcel relay, in order to avoid a repetition of the delivery problem that you have encountered. Best regards.

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.