Customer reviews of Noix D’Arec

Hello and thank you for your feedback, regarding the quality of the packaging box, we are doing everything we can to improve the strength of our packaging as well as the protection of the items inside the parcels. We will pass this information on to our shipping department as well as to the carrier responsible for your delivery. Best regards.

Hello and thank you for your message, after checking, the "Mama" canvas models are delivered to us without the pouch, that is why we were not able to provide it to you. We hope that your Mila Louise bag will fully satisfy you. Best regards.

Hello and thank you for your message, we have checked the dimensions provided by Ateliers Fourés for this model, they match those indicated on our site 34x28x13cm. We hope that this item will fully satisfy you. Best regards.

Hello and thank you for your message, you must have mistaken the reference number when you purchased because the product sheet for the reference ordered "09137 Pois météorite" indicates: Mini Slim folding umbrella from Isotoner in the Pois météorite version.
Very small, you can even slip it into a pocket. Description:
Folded length: 16.5 cm
Diameter: 94 cm
Whales: 6
Material: 100% Polyester
Weight: 256 g
Manual opening / closing
Ultra water-repellent.
Should you wish to return it, it is always possible if you have not used it. the automatic is "Isotoner Parapluie Femme Pliant X-TRA Sec Auto Pois météorite" ref 09397 pois météorite at 25€. We are at your disposal for any further information. Best regards.

Hello and thank you for your message, the item you ordered has a saffiano effect, so it is not shiny, if you wish to return it, you will find the return instructions on the page: https://www.noixdarec .com/en/content/9-ask-for-a-return
Kind regards.

Hello and thank you for your message, your item ordered on 25/07 at 17h57 on our site, was shipped on 26/07 and delivered on 27/07 at 22h26 in accordance with our general conditions of sale "Any order placed after 14h will be processed the next day, the preparation time of your order may vary between 24 and 72 hours (excluding weekends and holidays). "+ Chronopost - Next-day delivery anywhere in mainland France. There is always a preparation time to take into account after you have placed your order. This time is added to the time it takes for the goods to be picked up and transported by the chosen carrier. We hope you will be completely satisfied with your order and remain at your disposal for any further information you may require. Best regards.

Hello and thank you for your message, it's impossible to find an order corresponding to your description on our website. You're talking about an Eastpak bought in a boutique, whereas you bought a Mila Louise and a Voyage en Panier on July 7, 2024 on the website noixdarec.com. Please contact the store that sold you the item and propose a credit note in order to resolve the problem. You have 2 weeks to return an item from the date of purchase. If you don't have the invoice, the saleswoman will find your customer file on her cash register software and will be able to issue the credit note. Marie

Hello and thank you for your message, we are sorry for this anti-theft device which escaped our control. In this case we offer a free return and reshipment of the item at our expense to prevent damage. We apologize for this inconvenience and will pass on the information to our shipping department so that they can redouble their vigilance. Yours sincerely

Hello Mrs M. We understand your dissatisfaction and apologize once again for forgetting the gift wrap and message. Please know that our team listens to the customer and we would have been delighted to send you the paper and the note if you had asked us to do so. We did not take the initiative, however, as the timing seemed too tight for August 1st. Sincerely

Hello Mrs. Thank you for your feedback, we ensure that the product is well protected so that it arrives in perfect summer at your home, we will redouble our vigilance in the future. Best regards

Hello and thank you for your message, the order was placed on Thursday July 6th and dispatched on Tuesday July 11th "i.e. within 3 working days as indicated in our terms and conditions of sale. "the preparation time of your order can vary between 24 and 72 hours (excluding weekends and public holidays)" you must add the transport time to have an estimate of the delivery time: you have chosen colissimo 48/72h. As Friday July 14th was a public holiday, your parcel was delivered by the post office to the chosen relay point on Saturday July 15th. Delivery times are therefore respected, even if delivery was slowed by the weekend and public holiday that followed your order. We hope you will be completely satisfied with your article. Best regards.

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message. Regarding speed, the item ordered on March 8 was shipped on March 9, so it's hard to do faster! Concerning the condition of the parcel, we're sorry but it left our workshops intact, so the carrier is to blame. In this case, when you collect your parcel from the relay point, you must make a note of the condition of the product inside the parcel so that we can take out insurance if necessary. The item itself must not have been damaged, as no reservations were made on arrival. Yours faithfully

Hello and thank you for your message, in fact this shipment left with the French post office was taken over by DPD as soon as it entered Belgium. We have informed both carriers of your bad experience and apologize for this problem. Fortunately, all's well that ends well!

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

Hello and thank you for your opinion, the order was placed on May 18, 2022, so we're really surprised that you didn't let us know about the problem as soon as you received it 3 months ago, which would have enabled us to offer you a return of the item at our expense if it really had a defect. In addition, this model was unique and the photo of the inside of the bag on the site did not contain any stains other than those that made up the motif (leopard + yellow stains), the images of which we keep. We specify on our site that "At Virginie Darling, interior linings are customized to give your bag a unique character,..." If you really do have a problem with the item you have received, our after-sales service is at your disposal to resolve it. Returns are authorized up to 30 days after purchase on the noixdarec.com website, and you can contact us on 06 28 21 08 37 or by email on [email protected]. All items sold on the site are brand new, authentic and guaranteed by the brands. We remain at your disposal for any further information. Best regards.

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.

Hello and thank you for your opinion. Depending on the carrier chosen, the tracking number for your order will be sent to you by email or sms directly by the chosen carrier; for shipments by Mondial Relay and other carriers other than Colissimo, Boxtal is the sender of the email. The tracking number is also available in your customer account in your order history: click on order details example date: 24/01/2022 Carrier Mondial relais weight 0.670 kg Free shipping costs tracking number - 502836AA. If you do not receive your tracking number within 72 hours of placing your order, please check your spam folder and do not hesitate to contact us on 06 so that we can provide you with it. Best regards

Hello and thank you for your opinion. If you notice this kind of problem during the delivery of an item, if you wish to obtain compensation or a refund, you must first file a claim with the carrier, then send us photos of your parcel and damaged item so that we can initiate the same procedure on our side. Our after-sales service will then take over and offer you repatriation of the damaged item, replacement in identical condition or compensation if you wish to keep the item. (This request must be made upon receipt of the parcel). Best regards.

Hello, your order placed on December 19th and dispatched on December 20th is currently being delivered by Chonopost la poste. You can track your parcel on the Chronopost website, which proves that it has been delivered to your destination post office. We do our utmost to process orders as quickly as possible, but we are not responsible for delays in the delivery of parcels once they have been deposited in post offices or Chronopost relays. We remain at your disposal should you wish to file a complaint with the relevant Chronopost departments. Yours faithfully

Hello, your order was placed on the 14th at 9:18pm, shipped on the 17th in accordance with our terms and conditions "any order placed after 2pm will be processed the next day, the preparation time of your order may vary between 24 and 72 hours (excluding weekends and holidays). " you have chosen a delivery with Mondial Relay in 3 to 5 working days from pick-up for delivery in mainland France. You should therefore receive your parcel shortly at the relay point you have chosen. Please check your tracking directly on the carrier's website. We wish you a very happy holiday season. Yours sincerely

Hello and thank you for your message, if you have received a product that does not correspond to the item you ordered, please contact us on 06 28 21 08 37. It may be a shipping error. In this case, we will do everything necessary to repatriate your item at our expense and send you the correct reference as soon as possible. You can find the procedure to follow for a return request on the website, or you can use it to give us details of the problem you are experiencing. We're in the middle of a busy back-to-school period, and despite all the care we take in preparing our parcels, it can happen that an error is made at the time of dispatch. If this happens to you, we apologize and assure you that we will do our utmost to ensure that the error is rectified before the start of the new school year. Yours sincerely

Hello thank you for your opinion. Shipping costs are indeed expensive but unfortunately there is no other cheaper and reliable way to ship our products to the UK. When ordering, you were able to view these charges. As for taxes, they are characteristic for each country and we do not know the details and subtleties of each tax system, even more since Brexit. I hope that the discount of 39.50 euros that you took advantage of has softened the surcharges a little. We try to inform our customers as well as possible beforehand and we are sorry that you have a bad experience. Best regards. Christel de noix d'arec

Hello and thank you for your opinion, we only have one photo of this item on the site (the photos are supplied by the manufacturer, who only sent us one image for this reference). The description includes all the technical details (size, material, type of fastener, number of inside and outside pockets) and the "additional information" give you even more details. Please do not hesitate to contact us by telephone if you have any doubts or require any further information before placing an order on our website. Best regards.

Hello and thank you for your message, in fact you ordered a Lancaster bag from the constance tricolor line Black-Light Nude-Dark Nude, so it is normal that the shoulder strap is "Dark Nude" while the side of the bag is "Light Nude". The photos are supplied by the brand, which is why there is no image of the product worn on a mannequin. Regarding delivery times, the message you received must have come from the post office. You placed your order on Thursday 20/05, your parcel was delivered to the post office on Friday 21/05, Monday 24/05 was a public holiday, so delivery times are respected by the entire network. We are sorry, however, not to have given you complete satisfaction and we will take your comments into consideration in order to improve our services. Yours sincerely .

Hello and thank you for your message, in fact we try to process orders as soon as they are received, however, some orders require a little longer preparation time, which is why we indicate in our general conditions of sale on our site that "the preparation time for your order may vary between 24 and 72 hours (excluding weekends and public holidays)." you should therefore always allow 1 to 2 working days for order processing and add to this the delivery time depending on the carrier chosen. The order was placed on 7/04 at 1:30 pm and shipped on 8/04 at 1:45 pm, the chosen carrier: chrono relais, your parcel should have been available at the relay point on 9/04 during the day, in your case there was indeed a delay of 12 hours at the level of the carrier, since your parcel was delivered on 10/04 at 10:30 am, we are sorry about this and advise all our customers to anticipate their purchases as much as possible in view of the health situation which does not facilitate the routing of parcels and their distribution. Thank you for your confidence.

Madam, you can see for yourself that we don't only publish positive reviews. In fact, we sometimes make mistakes, and in general we try to improve our services and do everything we can to fix them. However, in your case, the mistake was really your fault, since you entered both delivery and billing addresses yourself when you placed your order, and didn't inform us of this error afterwards. We are sincerely sorry, but we cannot assume the consequences of a data entry error on your part. We have sent you all the supporting documents proving our good faith (order form, customer account statement, etc.), and after testing all the site's functions, we have found no fault with the system. As errors can also sometimes be human, this may be due to a simple oversight on your part! We hope, however, that the gift wrapping paper and birthday message created by our team will have made the recipient forget this incident. Yours sincerely

Hello and thank you for your message, this suitcase has a TSA code lock, so there's no key but a code that you have to personalize "A TSA combination lock can be recognized by the sliding knob with keyhole that you can move to the left or to the right. In most cases, the lock has a small arrow indicating which side you need to move the knob to. You don't need a key, as it's not included; it's only held by customs." if you're having trouble setting it up, don't hesitate to give us a call and we'll guide you. As far as packaging is concerned, no cover is supplied by the manufacturer and the suitcases are packed in a transparent plastic bag. We can assure you that this product has never been used and that we only sell brand-new items, but it is possible that traces of dust may have escaped us during packing.

Hello and thank you for your message, the product we have sent you complies with your order, the photos are provided by the brand, the inner lining of the bag does not correspond to the visual on the product sheet, the brand reserves the right to change the prints inside their bags and the photos are not contractual. We have offered you a free return and a full refund. We hope to be able to satisfy you fully with a future order and wish you a very happy festive season.