Customer reviews of Noix D’Arec

Hello thank you for your opinion. Shipping costs are indeed expensive but unfortunately there is no other cheaper and reliable way to ship our products to the UK. When ordering, you were able to view these charges. As for taxes, they are characteristic for each country and we do not know the details and subtleties of each tax system, even more since Brexit. I hope that the discount of 39.50 euros that you took advantage of has softened the surcharges a little. We try to inform our customers as well as possible beforehand and we are sorry that you have a bad experience. Best regards. Christel de noix d'arec

Hello and thank you for your opinion, we only have one photo of this item on the site (the photos are supplied by the manufacturer, who only sent us one image for this reference). The description includes all the technical details (size, material, type of fastener, number of inside and outside pockets) and the "additional information" give you even more details. Please do not hesitate to contact us by telephone if you have any doubts or require any further information before placing an order on our website. Best regards.

Madam, you can see for yourself that we don't only publish positive reviews. In fact, we sometimes make mistakes, and in general we try to improve our services and do everything we can to fix them. However, in your case, the mistake was really your fault, since you entered both delivery and billing addresses yourself when you placed your order, and didn't inform us of this error afterwards. We are sincerely sorry, but we cannot assume the consequences of a data entry error on your part. We have sent you all the supporting documents proving our good faith (order form, customer account statement, etc.), and after testing all the site's functions, we have found no fault with the system. As errors can also sometimes be human, this may be due to a simple oversight on your part! We hope, however, that the gift wrapping paper and birthday message created by our team will have made the recipient forget this incident. Yours sincerely

Hello and thank you for your message, this suitcase has a TSA code lock, so there's no key but a code that you have to personalize "A TSA combination lock can be recognized by the sliding knob with keyhole that you can move to the left or to the right. In most cases, the lock has a small arrow indicating which side you need to move the knob to. You don't need a key, as it's not included; it's only held by customs." if you're having trouble setting it up, don't hesitate to give us a call and we'll guide you. As far as packaging is concerned, no cover is supplied by the manufacturer and the suitcases are packed in a transparent plastic bag. We can assure you that this product has never been used and that we only sell brand-new items, but it is possible that traces of dust may have escaped us during packing.

Hello and thank you for your message, the product we have sent you complies with your order, the photos are provided by the brand, the inner lining of the bag does not correspond to the visual on the product sheet, the brand reserves the right to change the prints inside their bags and the photos are not contractual. We have offered you a free return and a full refund. We hope to be able to satisfy you fully with a future order and wish you a very happy festive season.

Thank you for your appreciation and suggestion concerning the gift bag. We now offer the option of "free gift wrapping", to be ticked when placing your order.

Hello and thank you for your feedback, we understand your dissatisfaction and apologize for it. You have chosen to pay in 3x without charge and in this case the first monthly payment is automatically deducted, so the invoice is generated automatically, which is why we were unable to cancel your order before. The product you were waiting for was either out of stock or not in conformity with your order, which is why we were unable to deliver it and refunded your money. We hope to have the opportunity to make up for this and apologize for any inconvenience caused. Yours sincerely