Customer reviews of Noix D’Arec

Thank you for your feedback. We believe you spoke to our customer service team on the phone, who advised you to try and remove the stain with a damp cloth; they also made it clear that if the problem persisted, we would exchange the bag for you. We haven't had any feedback on this and thought the problem had been solved. We look forward to hearing from you and remain at your disposal.

Hello Madam, thank you for your message. We are indeed committed to processing orders within 48 hours, but you have to add to that the delivery time by Colissimo or Mondial Relay. I hope you enjoyed the gift :) We wish you a pleasant day. The team noix d'arec

Thank you for your message. In view of the description you have given and following our telephone conversation, it would appear that the item is faulty. We are therefore sending you a return slip so that we can proceed with the refund of your purchase. Unfortunately, we're out of stock on this model and can't offer you an identical exchange. We hope to be able to give you complete satisfaction when you place your next order on our site, and apologize for the inconvenience.

Hello and thank you for your message. You have 30 days to return the item(s) that do not meet your requirements. After checking, the photo of the item ordered seems to be in conformity with our order, but it is quite possible that, depending on the lighting settings and the quality of the graphics card of the device you use to view the objects on the web, there may be a difference with the real color. We therefore advise you, if you can, to view the items on 2 PCs or smartphones, especially when it comes to colors such as Camel, Cuero or Natural, whose nuances vary enormously depending on the lighting.

Hello and thank you for your message, we understand your dissatisfaction, in this case, we recommend you contact us upon receipt of the product to find a solution (as a general rule and if we are informed by the customer of a problem of this type in the days following delivery of the defective product that has escaped our control, even if the item is intended as a gift for a third party, we guarantee a standard exchange or full refund on receipt of the defective item. Although we are vigilant, an ink stain may have escaped our notice. We're sorry, but a simple photo of the damaged product would have been enough to prove its non-conformity. Don't hesitate to call our customer service department if you notice a problem with a delivery. We're here to listen and find the solution best suited to your needs.

In fact, this product, which was sold at -50%, showed slight marks which did not attract the attention of our preparers, so we refunded the article and assumed the repatriation costs. Once again, we apologize for this inconvenience, and take advantage of your comment to reinforce our control over the departure of goods.

Hello and thank you for your opinion, we do indeed ship items free of charge when the amount of the basket is greater than or equal to 40. You benefited from the first markdown of the sales when you placed your order, i.e. a reduction of 30% off the recommended retail price of the Lancaster brand. Your basket was therefore less than 40, which is why you contributed to the cost of shipping your parcel. Return shipping is always at the customer's expense, as specified in our general terms and conditions of sale. We do our utmost to satisfy our customers, but our SME status (less than 20 employees in 8 stores in Occitanie) does not allow us to compete with the big firms who ship at a loss. We hope, however, that the speed with which your order is dispatched within 24 hours has given you complete satisfaction, and we look forward to hearing from you in order to improve the quality of our services.