Customer reviews of Noix D’Arec

Hello Mrs. We answered your question by email directly. If not, you can find the "how to request a return" tab in the footer of our website. Best regards

Hello Mrs. Thank you for your feedback, we ensure that the product is well protected so that it arrives in perfect summer at your home, we will redouble our vigilance in the future. Best regards

Hello and thank you for your opinion. Concerning the document in the parcel, it's not the invoice but the delivery note on which the sender's and recipient's names and the item reference appear, but the price of the item is not indicated. It is useful in the event of loss of the parcel and also enables the person receiving it to invoke the guarantee if necessary. Best regards.

Hi, as we have told you several times through email exchanges, we have opened an investigation with the DPD courier in charge of delivering your package and lost track of it. Here is what the courier responded to me "I am following up on your request and inform you that a search is currently underway for the package. The latter has unfortunately not been found as of 4.05 p.m. A dispute may already be opened but it will be taken into consideration by 16.06, when the package will be finally declared lost. We have therefore opened a dispute procedure and indicated to you that from 17/06 if your parcel is not found by the courier and is therefore declared lost, we will refund you. We understand that the delay seems long to you but legally we cannot do better. We are obliged to wait for the carrier's report, which will be on 16/06 at the latest. The multiplication of your immediate refund request messages on all our communication tools will not change the waiting time imposed by the carrier, we are sorry, however, we assure you that your order will be refunded at the end of the procedure if the latter is not found and has not been delivered on 16/06. Sincerely.

Hello and thank you for your message, in fact this shipment left with the French post office was taken over by DPD as soon as it entered Belgium. We have informed both carriers of your bad experience and apologize for this problem. Fortunately, all's well that ends well!

Hello and thank you for your message. After checking, it would appear that we sent you the Camel and not the Khaki. We will contact you in the morning and send you a return label so that you can return the item to us and reship the item ordered. Thank you for your understanding. Yours faithfully

We thank you for your feedback and will do our utmost to help you find the ideal bag model. In the event that you wish to make an exchange, we will offer you a delivery solution against signature or in a parcel relay, in order to avoid a repetition of the delivery problem that you have encountered. Best regards.

Madam, Following your telephone call, we would like to apologize once again for the delivery error. You told us that you wanted to keep the item, so in order to accommodate you and resolve this error, we have offered you an additional 30% discount. We hope that this solution will bring you complete satisfaction. Thank you for your feedback, so that we can proceed with the refund as proposed. Should you have any further questions, please do not hesitate to contact us by e-mail or telephone.

Hello and thank you for your opinion. Depending on the carrier chosen, the tracking number for your order will be sent to you by email or sms directly by the chosen carrier; for shipments by Mondial Relay and other carriers other than Colissimo, Boxtal is the sender of the email. The tracking number is also available in your customer account in your order history: click on order details example date: 24/01/2022 Carrier Mondial relais weight 0.670 kg Free shipping costs tracking number - 502836AA. If you do not receive your tracking number within 72 hours of placing your order, please check your spam folder and do not hesitate to contact us on 06 so that we can provide you with it. Best regards

Hello and thank you for your opinion. If you notice this kind of problem during the delivery of an item, if you wish to obtain compensation or a refund, you must first file a claim with the carrier, then send us photos of your parcel and damaged item so that we can initiate the same procedure on our side. Our after-sales service will then take over and offer you repatriation of the damaged item, replacement in identical condition or compensation if you wish to keep the item. (This request must be made upon receipt of the parcel). Best regards.

Hello, your order placed on December 19th and dispatched on December 20th is currently being delivered by Chonopost la poste. You can track your parcel on the Chronopost website, which proves that it has been delivered to your destination post office. We do our utmost to process orders as quickly as possible, but we are not responsible for delays in the delivery of parcels once they have been deposited in post offices or Chronopost relays. We remain at your disposal should you wish to file a complaint with the relevant Chronopost departments. Yours faithfully

Hello and thank you for your opinion, when placing your order you can choose a delivery address different from the billing address. To do this, first fill in the delivery address of your item, then uncheck the box: " Use this address for billing too" located below the address you have filled in, you can then create a billing address different from the delivery address.