Customer reviews of Noix D’Arec

Hello and thank you for your message, you must have mistaken the reference number when you purchased because the product sheet for the reference ordered "09137 Pois météorite" indicates: Mini Slim folding umbrella from Isotoner in the Pois météorite version.
Very small, you can even slip it into a pocket. Description:
Folded length: 16.5 cm
Diameter: 94 cm
Whales: 6
Material: 100% Polyester
Weight: 256 g
Manual opening / closing
Ultra water-repellent.
Should you wish to return it, it is always possible if you have not used it. the automatic is "Isotoner Parapluie Femme Pliant X-TRA Sec Auto Pois météorite" ref 09397 pois météorite at 25€. We are at your disposal for any further information. Best regards.

Hello and thank you for your message, the item you ordered has a saffiano effect, so it is not shiny, if you wish to return it, you will find the return instructions on the page: https://www.noixdarec .com/en/content/9-ask-for-a-return
Kind regards.

Hello Mrs M. We understand your dissatisfaction and apologize once again for forgetting the gift wrap and message. Please know that our team listens to the customer and we would have been delighted to send you the paper and the note if you had asked us to do so. We did not take the initiative, however, as the timing seemed too tight for August 1st. Sincerely

Hello and thank you for your message, the order was placed on Thursday July 6th and dispatched on Tuesday July 11th "i.e. within 3 working days as indicated in our terms and conditions of sale. "the preparation time of your order can vary between 24 and 72 hours (excluding weekends and public holidays)" you must add the transport time to have an estimate of the delivery time: you have chosen colissimo 48/72h. As Friday July 14th was a public holiday, your parcel was delivered by the post office to the chosen relay point on Saturday July 15th. Delivery times are therefore respected, even if delivery was slowed by the weekend and public holiday that followed your order. We hope you will be completely satisfied with your article. Best regards.

Hello and thank you for your message. Regarding speed, the item ordered on March 8 was shipped on March 9, so it's hard to do faster! Concerning the condition of the parcel, we're sorry but it left our workshops intact, so the carrier is to blame. In this case, when you collect your parcel from the relay point, you must make a note of the condition of the product inside the parcel so that we can take out insurance if necessary. The item itself must not have been damaged, as no reservations were made on arrival. Yours faithfully

Hello and thank you for your opinion, the order was placed on May 18, 2022, so we're really surprised that you didn't let us know about the problem as soon as you received it 3 months ago, which would have enabled us to offer you a return of the item at our expense if it really had a defect. In addition, this model was unique and the photo of the inside of the bag on the site did not contain any stains other than those that made up the motif (leopard + yellow stains), the images of which we keep. We specify on our site that "At Virginie Darling, interior linings are customized to give your bag a unique character,..." If you really do have a problem with the item you have received, our after-sales service is at your disposal to resolve it. Returns are authorized up to 30 days after purchase on the noixdarec.com website, and you can contact us on 06 28 21 08 37 or by email on [email protected]. All items sold on the site are brand new, authentic and guaranteed by the brands. We remain at your disposal for any further information. Best regards.

Hello, your order was placed on the 14th at 9:18pm, shipped on the 17th in accordance with our terms and conditions "any order placed after 2pm will be processed the next day, the preparation time of your order may vary between 24 and 72 hours (excluding weekends and holidays). " you have chosen a delivery with Mondial Relay in 3 to 5 working days from pick-up for delivery in mainland France. You should therefore receive your parcel shortly at the relay point you have chosen. Please check your tracking directly on the carrier's website. We wish you a very happy holiday season. Yours sincerely

Hello thank you for your opinion. Shipping costs are indeed expensive but unfortunately there is no other cheaper and reliable way to ship our products to the UK. When ordering, you were able to view these charges. As for taxes, they are characteristic for each country and we do not know the details and subtleties of each tax system, even more since Brexit. I hope that the discount of 39.50 euros that you took advantage of has softened the surcharges a little. We try to inform our customers as well as possible beforehand and we are sorry that you have a bad experience. Best regards. Christel de noix d'arec

Hello and thank you for your opinion, we only have one photo of this item on the site (the photos are supplied by the manufacturer, who only sent us one image for this reference). The description includes all the technical details (size, material, type of fastener, number of inside and outside pockets) and the "additional information" give you even more details. Please do not hesitate to contact us by telephone if you have any doubts or require any further information before placing an order on our website. Best regards.

Madam, you can see for yourself that we don't only publish positive reviews. In fact, we sometimes make mistakes, and in general we try to improve our services and do everything we can to fix them. However, in your case, the mistake was really your fault, since you entered both delivery and billing addresses yourself when you placed your order, and didn't inform us of this error afterwards. We are sincerely sorry, but we cannot assume the consequences of a data entry error on your part. We have sent you all the supporting documents proving our good faith (order form, customer account statement, etc.), and after testing all the site's functions, we have found no fault with the system. As errors can also sometimes be human, this may be due to a simple oversight on your part! We hope, however, that the gift wrapping paper and birthday message created by our team will have made the recipient forget this incident. Yours sincerely

Hello and thank you for your message, the product we have sent you complies with your order, the photos are provided by the brand, the inner lining of the bag does not correspond to the visual on the product sheet, the brand reserves the right to change the prints inside their bags and the photos are not contractual. We have offered you a free return and a full refund. We hope to be able to satisfy you fully with a future order and wish you a very happy festive season.

Thank you for your message. We have contacted you by telephone to understand this confusion and find a solution to this possible inversion. Best regards. The web noix d'arec team

Thank you for your feedback. We believe you spoke to our customer service team on the phone, who advised you to try and remove the stain with a damp cloth; they also made it clear that if the problem persisted, we would exchange the bag for you. We haven't had any feedback on this and thought the problem had been solved. We look forward to hearing from you and remain at your disposal.

Hello Madam, thank you for your message. We are indeed committed to processing orders within 48 hours, but you have to add to that the delivery time by Colissimo or Mondial Relay. I hope you enjoyed the gift :) We wish you a pleasant day. The team noix d'arec

Hello and thank you for your message. You have 30 days to return the item(s) that do not meet your requirements. After checking, the photo of the item ordered seems to be in conformity with our order, but it is quite possible that, depending on the lighting settings and the quality of the graphics card of the device you use to view the objects on the web, there may be a difference with the real color. We therefore advise you, if you can, to view the items on 2 PCs or smartphones, especially when it comes to colors such as Camel, Cuero or Natural, whose nuances vary enormously depending on the lighting.

Hello and thank you for your opinion, we do indeed ship items free of charge when the amount of the basket is greater than or equal to 40. You benefited from the first markdown of the sales when you placed your order, i.e. a reduction of 30% off the recommended retail price of the Lancaster brand. Your basket was therefore less than 40, which is why you contributed to the cost of shipping your parcel. Return shipping is always at the customer's expense, as specified in our general terms and conditions of sale. We do our utmost to satisfy our customers, but our SME status (less than 20 employees in 8 stores in Occitanie) does not allow us to compete with the big firms who ship at a loss. We hope, however, that the speed with which your order is dispatched within 24 hours has given you complete satisfaction, and we look forward to hearing from you in order to improve the quality of our services.