Customer reviews of Noix D’Arec

Hello and thank you for your feedback, regarding the quality of the packaging box, we are doing everything we can to improve the strength of our packaging as well as the protection of the items inside the parcels. We will pass this information on to our shipping department as well as to the carrier responsible for your delivery. Best regards.

Hello and thank you for your message, we have checked the dimensions provided by Ateliers Fourés for this model, they match those indicated on our site 34x28x13cm. We hope that this item will fully satisfy you. Best regards.

Hello and thank you for your message, your item ordered on 25/07 at 17h57 on our site, was shipped on 26/07 and delivered on 27/07 at 22h26 in accordance with our general conditions of sale "Any order placed after 14h will be processed the next day, the preparation time of your order may vary between 24 and 72 hours (excluding weekends and holidays). "+ Chronopost - Next-day delivery anywhere in mainland France. There is always a preparation time to take into account after you have placed your order. This time is added to the time it takes for the goods to be picked up and transported by the chosen carrier. We hope you will be completely satisfied with your order and remain at your disposal for any further information you may require. Best regards.

Hello and thank you for your message, we are sorry for this anti-theft device which escaped our control. In this case we offer a free return and reshipment of the item at our expense to prevent damage. We apologize for this inconvenience and will pass on the information to our shipping department so that they can redouble their vigilance. Yours sincerely

Hello Mrs. Thank you for your feedback, we ensure that the product is well protected so that it arrives in perfect summer at your home, we will redouble our vigilance in the future. Best regards

Hello and thank you for your message, in fact this shipment left with the French post office was taken over by DPD as soon as it entered Belgium. We have informed both carriers of your bad experience and apologize for this problem. Fortunately, all's well that ends well!

Hello and thank you for your opinion. Depending on the carrier chosen, the tracking number for your order will be sent to you by email or sms directly by the chosen carrier; for shipments by Mondial Relay and other carriers other than Colissimo, Boxtal is the sender of the email. The tracking number is also available in your customer account in your order history: click on order details example date: 24/01/2022 Carrier Mondial relais weight 0.670 kg Free shipping costs tracking number - 502836AA. If you do not receive your tracking number within 72 hours of placing your order, please check your spam folder and do not hesitate to contact us on 06 so that we can provide you with it. Best regards

Hello and thank you for your opinion. If you notice this kind of problem during the delivery of an item, if you wish to obtain compensation or a refund, you must first file a claim with the carrier, then send us photos of your parcel and damaged item so that we can initiate the same procedure on our side. Our after-sales service will then take over and offer you repatriation of the damaged item, replacement in identical condition or compensation if you wish to keep the item. (This request must be made upon receipt of the parcel). Best regards.

Hello and thank you for your message, in fact you ordered a Lancaster bag from the constance tricolor line Black-Light Nude-Dark Nude, so it is normal that the shoulder strap is "Dark Nude" while the side of the bag is "Light Nude". The photos are supplied by the brand, which is why there is no image of the product worn on a mannequin. Regarding delivery times, the message you received must have come from the post office. You placed your order on Thursday 20/05, your parcel was delivered to the post office on Friday 21/05, Monday 24/05 was a public holiday, so delivery times are respected by the entire network. We are sorry, however, not to have given you complete satisfaction and we will take your comments into consideration in order to improve our services. Yours sincerely .

Hello and thank you for your message, in fact we try to process orders as soon as they are received, however, some orders require a little longer preparation time, which is why we indicate in our general conditions of sale on our site that "the preparation time for your order may vary between 24 and 72 hours (excluding weekends and public holidays)." you should therefore always allow 1 to 2 working days for order processing and add to this the delivery time depending on the carrier chosen. The order was placed on 7/04 at 1:30 pm and shipped on 8/04 at 1:45 pm, the chosen carrier: chrono relais, your parcel should have been available at the relay point on 9/04 during the day, in your case there was indeed a delay of 12 hours at the level of the carrier, since your parcel was delivered on 10/04 at 10:30 am, we are sorry about this and advise all our customers to anticipate their purchases as much as possible in view of the health situation which does not facilitate the routing of parcels and their distribution. Thank you for your confidence.

We thank you for your appreciation, and have removed the price from the delivery note, so that the recipient is not informed of the price of the item, while the invoice is sent by email.

Hello and thank you for your message. We'll be sure to pass this problem on to our carrier, La Poste. Sincerely the Arec nut team

Hello and thank you for your message. Indeed, on a tablet or PC screen, it's sometimes difficult to get an exact idea of the colors, especially the browns, which are different depending on the brightness setting of each screen, the quality of the graphics cards on each device, and the degree of exposure to artificial light during the shoot. As you can see, some shades are difficult to work with on canvas, and Lancaster's multi black is one of them. We understand your disappointment, but we are well aware of this problem, and we do our utmost to be as faithful as possible to the original colors of the products we sell.