The store consistently delivers on quality products and careful packaging, with many notes praising fast delivery and reliable fulfillment. Customers highlight a wide range of quality items, accurate orders, and packaging that protects contents, contributing to smooth, on-time arrivals. The service stands out for its responsiveness, professionalism, and steady, attentive support, with repeated appreciation for the team and the overall shopping experience. Overall, satisfaction is repeatedly described as high, with customers expressing trust and willingness to reorder.
Madame, Monsieur, Lors de nos vacances en France, nous avons découvert le chocolat: Chocolat noir Extra Doux et cacaoté bio & équitable https://www.boutique-ethiquable.com/chocolat-equitable-bio/56-chocolat-noir-extra-equitable-bio-3760091722997.html Nous l'avons absolument adoré et l'avons savouré pleinement ! C'est pourquoi j'en ai immédiatement commandé 17 tablettes. Tout s'est très bien passé. Nous avons maintenant ouvert une de ces tablettes et avons malheureusement constaté la présence d'un voile blanc. Le chocolat présente un blanchiment gras. Nous avons également ouvert une deuxième tablette de ce chocolat, et elle aussi présente un voile blanc. Le chocolat présente un blanchiment gras. À titre de comparaison, la photo ci-jointe montre le chocolat « Zarte Bitter » à 70 % de GEPA. Il semble donc que les 17 tablettes de chocolat soient toutes atteintes de ce voile blanc. Ce chocolat n'a plus du tout le goût d'un chocolat "normal": Chocolat noir Extra Doux et cacaoté bio & équitable https://www.boutique-ethiquable.com/chocolat-equitable-bio/56-chocolat-noir-extra-equitable-bio-3760091722997.html Si j'avais su que votre chocolat était dans un tel état, nous ne l'aurions JAMAIS acheté. Malheureusement, ce chocolat est immangeable ! Je vous serais reconnaissante de bien vouloir me rembourser le prix d'achat sur mon compte PayPal : [email protected] Google: - Blanchiment gras. Cause : Variations de température. Lorsque le chocolat fond puis refroidit, le beurre de cacao se sépare et cristallise en surface [2, 1]. Aspect : Un film gras, cireux ou trouble, de couleur blanche à grise. Je vous serais reconnaissant de me répondre et vous prie d'agréer, en attendant, l'expression de mes meilleures salutations. Günter Trumpfheller & Gertrud Pauer-Trumpfheller Après avoir écrit: Ceci est une traduction effectuée avec Google.
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Alain C.
Rating: 1 out of 5
following a purchase from 06/07/2025
The received chocolate was whitish and almost inedible
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Bernard R.
Rating: 1 out of 5
following a purchase from 16/03/2025
I still haven't received my order! 10 days since the order!!!!!!!!!
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Christine L.
Rating: 1 out of 5
following a purchase from 14/02/2025
The book Father André-Marie Who are you? being unavailable, I was supposed to be refunded (message from 17/02) and I still haven't been (today is 28/02)
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Mermier M.
Rating: 1 out of 5
following a purchase from 11/11/2024
Package error
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Laure P.
Rating: 2 out of 5
following a purchase from 28/09/2024
I'm disappointed by the coconut oil that I thought was edible: it doesn't taste good and I've bought 6 or 7 jars.
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Fanny G.
Rating: 1 out of 5
following a purchase from 05/02/2024
Over-packed, a cardboard box inside a cardboard box and a multitude of plastic balls in the cardboard box that only contained the other cardboard box and in this same other cardboard box when there was nothing fragile and everything was wedged. Simply scandalous and not in the spirit of the times. I will not buy from you again and will not recommend you.
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Response from Nos Meilleures Courses
Hello, thank you for your opinion. However, for such a large quantity of products (6 cartons of 1-litre plant milk each, which are fragile products, all the more so when the quantity is multiplied as in the case of your order + 2 packets of citric acid which it is absolutely impossible to mix with food), our team of preparers is obliged to take every possible precaution so that the customer - you in this case - can receive his parcel in good condition. We're sorry to have disappointed you, especially as we're very careful not to over-pack, but in the case of a 7.5kg parcel with fragile products, we do our best. Sincerely yours, The Nos Meilleures Courses team
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Dany M.
Rating: 2 out of 5
following a purchase from 20/09/2023
Order cancelled by e-mail, for having paid by cheque (even though this is an authorised payment in the various payment methods on the site). Then, after several days, a new e-mail saying that the order had been dispatched.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/12/2022
I have not received my order
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Response from Nos Meilleures Courses
Dear Madam, as the order tracking shows: https://www.laposte.fr/outils/suivre-vos-envois?code=6H12670257370 your parcel left on the same day as your order (that's service!), and was sent to the post office as you had set it up. It arrived the very next day (not bad for a shipment supposed to take 48h-72h!). But it turns out that you didn't pick it up until 17 days later. You were lucky that it wasn't returned to us after 10 days. We remain at your service and wish you a happy new year!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2022
Very disappointed I ordered 5 bottles of coconut vinegar and 2 had leaked through the cap and were not full about 1/4 less but not during transport because no trace in the box so in my opinion they were put in this state Despite an email complaint no news I am very disappointed and I will never order from this site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
Order not received, no proposal for replacement or refund from the merchant who invites me to do what's necessary on my side".... It's a scandal, forced to go to a lawyer to assert my rights, simply amazing!! To flee
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Response from Nos Meilleures Courses
Dear Sir, as you may have noticed, your order was indeed marked as delivered by the Post Office, which was confirmed during the two calls we made to their customer service department. This is the first time we've had such a problem. Indeed, we invite you to investigate on your own, since you indicate that parcels are often received by the janitor, or by a neighbor, knowing that there are about forty of them according to you... We are involved in solving the problem, but you must also do what is "necessary on your side", without necessarily threatening us with legal action as soon as the first exchanges take place.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2022
Order not received, no proposal for replacement or refund from the merchant who invites me to do what's necessary on my side".... It's a scandal, obliged to go to a lawyer to assert my rights, quite simply mind-boggling! To flee
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Response from Nos Meilleures Courses
I've already asked my neighbors and the building's janitor, and you know it very well, I've already told you when you asked me to wait a few days. In fact, I haven't heard anything back from you and it was I who had to contact you again......, proof of your "involvement" in resolving the problem. As for my threats to sue you, they follow your refusal to resolve the problem and propose a solution. Your astonishment surprises me because it was you who invited me to do what was necessary on my side....., don't give me any double talk, it does you no credit at all. Since my last call I've had no news from you, yet another proof of your involvement.....! You don't want to assume your responsibility as an online business, which obliges you to ensure that customers receive their orders correctly. This is a blatant lack of professionalism and proof of your total lack of concern for customer satisfaction....! You don't care about your customers, don't care about them once the orders have been placed and paid for, and you're surprised that customers take matters into their own hands and do what's necessary to assert their rights, but also to write negative comments....!!?? What kind of world do you live in...??
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/10/2020
Your site is well designed, but I give it one star because I didn't want to open an account with you and I ordered directly without opening an account. Then I found out that you had registered me with you without asking me! Lame!
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Response from Nos Meilleures Courses
Dear Sir, we don't understand your comment, because we never switched your account from guest to account status. In fact, according to the computer data (screenshots available if you wish), you created an account (without making a guest order) on 30/10/2020 at 03:16:20 and then made your payment at 03:20:26. We can easily delete this account if you wish. Kind regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2020
Fast and careful delivery, but disappointed to be informed only after delivery that I will not receive my entire order because it lacks stock and that I will not receive the rest because it is not profitable for the site to sell me my entire order: shipping costs are too high for this type of product. Even if I can understand it, I should have thought about it beforehand... The promise is not kept, it's not professional !!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/04/2020
You send me a survey before my order is delivered!!!!
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Response from Nos Meilleures Courses
Hello, we agree that it's surprising to receive a notification request before the parcel has arrived. In fact, it's not the delivery that triggers the notification request, for technical reasons. In fact, it's not the delivery that triggers the notification request, for technical reasons. We hope you've been pleased with our products since then, and that they haven't been too long in coming due to the disorganization of the Post Office during the lockdown.
Kind regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/04/2019
I won't recommend it to anyone I know. Because the delivery method by Colissimo is appalling.the tracking told me that it was awaiting delivery at the place of collection (the post office).I move to the post office without much conviction. Surprise, the parcel was there. I was not notified by Colissimo or the post office. Luckily for me, the letter carrier still checked to see if the parcel had arrived. Otherwise it would have gone back to sender. Mes meilleures courses should change the shipping method personally I will no longer order.
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Response from Nos Meilleures Courses
Dear Sir, we're sorry that the experience with the Post Office went badly.
Although this is an internationally recognized carrier, there can be problems, which are unfortunately beyond our control, and we are delighted that you were able to collect your parcel thanks to the tracking number we sent you.
However, we are delighted that you were able to retrieve your parcel thanks to the tracking number we sent you. Yours sincerely The Nos Meilleures Courses team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2018
I found Peruvian coffee beans at Amazon for 14 euros per kg ....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/04/2018
The delivery time was not what I was told when I ordered. I sent you a short message via your website to find out the status of my order, but I never received a reply. That would have been the least I could have done...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2018
Little respect for their commitment, the customer and the law.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2018
The goods I ordered were replaced by other goods on the pretext that they were no longer in stock, whereas at the time of ordering there was sufficient stock. I didn't receive any order confirmation or e-mail asking if I agreed to the replacement. So I had no recourse. No reaction to my e-mail asking for explanations. Just a request for an estimate to which I put the minimum ...obviously...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/03/2018
15 days since my order, still nothing, no information on the status of the order. The site does not respond. No after-sales or customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/03/2018
After almost 20 days, still nothing. Also no reply to the email sent and they don't answer the phone. Credit card charged immediately.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2018
Not satisfied because you put products online that you do not have your shipping costs its expensive even if the purchase is a certain amount.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/03/2018
Five products were missing and I would have liked a refund rather than a credit note that didn't include shipping costs. It's not normal to have to pay again for missing products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
i don't recommend this site to anyone, a very bad experience which was the first and the last, received half of my order without warning me beforehand, received a parcel completely ripped all over with (expensive) products missing which were sent back to me 48H later but to contact customer service you have to phone about twenty times during the day to hope to get an answer. since february 28, i've been promised a refund for the missing products on the same day. here we are on march 7, still nothing and no one has replied. i'll never order from them again and i'm informing everyone of my misadventure.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/02/2018
Many of the products advertised on the site, and for which I paid, were not the same when I received them. I paid for the products that, according to the site, have the Fairtrade Max Havelaar mark. However, when I received them, there was no Fairtrade MH mark at all. What's more, there were four products I paid for but never received!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2018
A disaster, I had to wait 10 days for my order with moreover absence of all the fresh products not refunded, left in the form of credits which you do not know how to integrate in the second order. You notify them and they send you back items with errors and the wrong quantity and still no way of getting fresh items. To apologize, they sent me 3 chocolate bars and I still have 45 euros in credit notes with them! Very disappointed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2018
Order never arrived
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2018
This site offers excellent products but apparently has major problems with its carrier. This is the 2nd time I've placed an order and for the 2nd time: the delivery time exceeded one week. For my first order, the delivery man made a mistake and delivered to someone else! And for my 2nd order, placed on February 3... I don't know, it still hasn't arrived on February 14 (despite an announced delivery time of 48 hours). It's a shame, because I like the value for money of the products!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2018
First delivery: wrong parcel. We send it back. The next day, a parcel comes back: The same... No Comment...
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Response from Nos Meilleures Courses
Hello, We apologize for this repeated problem. I will take over this order. I have contacted you by e-mail so that we can resolve this situation. Sincerely, Manon
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2018
order arrived very quickly
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2018
I still haven't received my order!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2018
Published reliability in packaging: cookies damaged and not matching the choice made
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2017
The 48-hour deadline was not respected at all!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/12/2017
Very good concept, but a few unpleasant surprises on delivery, such as smaller quantities than agreed. Delivery by chronoposte that doesn't call as it's supposed to... to be reviewed!
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Response from Nos Meilleures Courses
Hello, We are sorry that you are not satisfied. We systematically provide credit notes and/or refunds on missing products due to shortages, sent to the mailboxes provided at registration. Finally, chronopost delivery is managed by the Post Office, so we are unfortunately not responsible for the zeal of the deliverymen... Hoping to change your mind soon, Sincerely :)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2017
The chocolate pieces were crushed and out of place. Disappointing for my son
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Response from Nos Meilleures Courses
Hello, We have taken note of your comment and regret it. We apologize for the delivery problem, but as the problem concerns a product and not the site, could you please remove it and replace it directly on the product page? Unfortunately, the vagaries of the postal service mean that we have no control over how products are delivered. We do our utmost to ensure that deliveries go smoothly, but sometimes parcels arrive damaged. In such cases, we are never reluctant to find solutions to the customer's advantage. Best regards,
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/08/2017
I'm disappointed because I didn't find the tea I used to order and the ones I finally had were nothing like it...
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Response from Nos Meilleures Courses
Thank you for your message regarding the disappointment of no longer being able to find your ALTER ECO tea. As part of our commitment to a more environmentally-friendly and fair-trade diet, Nos Meilleures Courses has decided to stop working with brands distributed by supermarkets. In order to continue offering fair-trade products that provide a decent income for producers, we are proposing an alternative via the LES JARDINS DE GAÏA brand. We understand, however, that this range is not to your taste. We'll be sure to inform our supplier, who always listens to his customers ;-) Sincerely, Julien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2016
Didn't respect the right of withdrawal: after sending back the parcel because it didn't suit me, I still haven't been reimbursed. So I'm moving on to the next stage: formal notice, then court proceedings if necessary...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2016
some of the products were out of date.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2016
I'm still waiting for half of the command!!!!!
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