Customer reviews of Nos Meilleures Courses

in the parcel I received, a bottle was broken! I can send you the photo if you like, it was cider...

I am still nearing the end of my order and have no expected delivery date.

This site is well done

It's not easy to find what you're looking for if you've got a specific product in mind (e.g. make-up remover pads, basmati rice in 500g which doesn't seem to exist any more...),

Slightly dull colors, organic style, lots of discontinued products.

no printing

Good site, but had problems with the GLS courier. The 2nd Colissimo shipment, on the other hand, worked fine.

1 delivery error, green tea was delivered instead of black tea. Problem solved within the day with excellent responsiveness by Virginie of "nosmeilleurescourse" So little "couac" quickly solved, very good. Fast delivery, careful packaging. So overall satisfied.

One of the sugar bags had a hole in it and some of the contents were lost. I think the way the package was made could have been the cause of the problem.

fast delivery

Pleasant to use compared with mass-market retailers

I had trouble finding the main menu after consulting a product. Lack of clarity at times.

Very fast shipping.
Shame that the packaging is a bit limited, especially for a glass bottle and its container.

avan les fete ne commander jamais sa met 1 mois a arriver,,,( mbon apres hor fete les commandes arrive vite sava sympa en plus quand nous avons des enfants a chaque enfants1% VOUS ET REMBOURSEMENT SUR LA COMMANDE BON MOI JEN AI 3 DONC SA VOS LE COUP....:)

Insufficient packaging and protection of fragile products (glass bottle packs). Breakage inevitable.

Fast, well-packaged shipment, but I'm sorry to have to find out on the day I received the parcel that 2 items were missing and out of stock. The shop window and its items represent the reality of the stock, which absolutely must be updated regularly to avoid this kind of unpleasant problem for the customer, especially for a first order. Otherwise, the retailer should have informed the customer by e-mail so that he could be reassured. Nor was there any explanation of my account, and why the 7 eur discount? Communication needs to be reviewed more seriously.

the parcel arrived in poor condition, with a hole in two places and having been opened and then glued back together incorrectly. No items were missing, but it's unpleasant.

I received the incomplete order 13 packages instead of 16.<br /> I was not warned, I noticed it at the control of packages.<br /> I was sent a wrong number of tracking delivery.<br /> It was the first time I ordered may be <br /> the last time.<br /> Hoping that the remainder of my order does not take too long to receive it.

I paid a supplement (nearly 10) for my order to arrive the next day before 1pm (order placed on Friday) but I didn't receive my parcel until Tuesday. What a disappointment! We're a hotel restaurant and our customers didn't have their products available.

The order went out on 02/12 and today is the 4th. I haven't received the parcel yet.

An item turned out to be missing on delivery. Instead of sending it to me as soon as it was available, or crediting my credit card for the difference, I was given a credit on my next order.<br /> I see that it is possible to order unavailable items and that the attitude then adopted by the merchant is to his advantage, not that of the customer. <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello,<br /> <br /> Thank you for your message, which encourages us to be ever more at your service.<br /> For products that are out of stock for a long time, we prefer to issue a voucher rounded up to the nearest euro, in order to compensate you for the undelivered product.<br /> <br /> However, if this system does not suit you, we can credit your card for the amount of the undelivered product, in which case, please let us know by writing to us at: [email protected]<br /> <br /> Yours sincerely,<br /> <br /> Julien

To my great regret I have not yet received the parcel, there is a serious problem with Kiala. It is therefore likely that I will not repeat the experience for perishable goods. I hope the milk chocolate arrives (if it arrives at all) in good condition.<br />

I am very disappointed to have paid almost 6 euros Colissimo to receive my package 5 days later. I can understand some hazards but I would have appreciated the commercial gesture that would have the delay. <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, thank you for your message, and we apologize for the long delay. We will reimburse your shipping costs in the form of a voucher, to be used on your next order.

Hello, <br /> <br /> I placed an order over a week ago and have not yet received my order. The more expensive colissimo corse seems to me an exaggerated rate for the time of reception.<br /> I made an order the same day on another site and received my parcel there is already more than 48h.<br /> Here it is just an information for you, I hope now to receive the parcel in the days which come.<br /> Kind regards<br /> *** <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, thank you for your message. You're right, this delay is too long. We try to be very reactive and fast to send orders (the same day in general if order placed before noon), but we control less the postal routing, abnormally long this time...<br /> Your package should have been delivered yesterday, as indicated by the Colissimo tracking. Please let us know if this is not the case. I have credited your customer account with a voucher equivalent to the shipping costs, to be used on a future order.<br /> Sincerely,<br /> Virginie<br />

I was not notified the day my parcel was available at the relay point.

I was pleased with the speed of delivery, as well as the 3 chocolate bars as a gift, but not with the state in which I received my products (packets of crackers). They were very tightly packed (not to say compressed) in a small box, and as a result a good proportion of the crackers were crushed and in crumbs... A bit frustrating not to be able to offer them to guests! <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, thank you for your message, which encourages us to be more vigilant when making the package. I have credited your customer account with a voucher for the value of your order, to give us a chance to make up for it next time.<br /> Sincerely,<br /> Virginie

products not good. Delivery too long. Over-packaging. <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, thank you for taking the time to do this review. Concerning delivery times, it is true that by choosing Kiala they are a little longer than by the Post Office. Concerning over-packaging, we have to arbitrate between damaged or broken products, and too much cardboard which is also unpleasant for you. You can always mention at the end of the order if you want less cardboard or recycled cardboard.<br /> Sincerely,<br /> Virginie

The requests were not respected compared to our initial order (tea in bags instead of loose tea / Wrong quantity of a coffee). Volumes are good but we would have preferred to be contacted to approve changes before delivery <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr :</strong><br /> Hello,<br /> <br /> Thank you for your order!<br /> Also, we're really sorry about these preparation errors,<br /> if you wish, we can of course re-deliver the products with the correct packaging.<br /> <br /> In that case, don't fail to let us know.<br /> <br /> With our renewed apologies, <br /> very cordially,<br /> <br /> Julien

I am very disappointed by the delivery, in addition to the fact that the deadlines were not met (2 days late), the main package was not delivered, I had a notice to pick it up at the post office when someone was home all day and in addition we have a janitor who takes packages (which happened for the other package), so I lugged the 500m from the post office with this package that weighed quite heavy. If there isn't a firm commitment to time and delivery I wouldn't recommend <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, thank you for your message. Your parcel has indeed been delivered late for several reasons:<br /> - Every day, La Poste collects our parcels at 4pm, so orders placed after 4pm can only be processed the next day.<br /> - Regarding the delivery notice, we will pass on the information so that the letter carrier can ring at customers' homes to make sure they are present.<br /> - Lastly, our system for calculating delivery times did not take into account weekends, and in particular Sundays when the Post Office does not operate (something we will also correct).<br /> <br /> Please accept our apologies for the complications this has caused.<br /> We hope to see you back on our site very soon for an order that I hope will generate far fewer complications.<br /> <br /> Yours sincerely,<br /> <br /> Julien

parcel prepared on 16/12/13 and received on 19/12/13 i.e. 72h. my parcel contained a foie gras which was to be kept between 0 and 4°C (with the isotherm option) but this one was soft because the ice bread was completely defrosted. I'm waiting to open it to see if it's edible... I must admit I hesitate to recommend this type of product.<br /> On the other hand, the other products are RAS <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, thank you for your message. Normally, Colissimo parcels arrive within 48 hours. If there's the slightest quality problem, let us know and we'll send you a new foie gras, by TNT (24 h delivery).<br /> Sincerely,<br /> Virginie

class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Thank you for your message. I don't see an advantage code on your Order Form. Please let us know if there has been a product error, we'll send you the correct references right away.<br /> Sincerely,<br /> Virginie

The bag of quinoa I ordered opened in the package.<br /> I placed my order on Thursday, I received it the following Monday. <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello, orders are sent out most of the time the same day when they reach us before 2 pm. Yours arrived later, so it left on Friday, to be received on D + 2, i.e. Monday. As for the bag of quinoa, as soon as we learned of the problem, we immediately sent you a new one. We will take greater care to seal bulk bags tightly. <Sincerely,<br /> Virginie

The product expiration dates are far too short: June 2014 for 12 boxes of tea bought in September 2013. <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> We offer to exchange or take back, at our expense, any boxes you may have left a little before June 2014. Don't hesitate to contact us at that time.<br /> Virginie

FAST DELIVERY<br /> <br /> Products missing upon receipt ( not indicated on site)<br /> <br /> <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottom"> <div class="certificateBoxTopRight"> <div class="certificateBoxTopRight"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottom"> <div class="certificateBoxTopRight class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Thank you for your comment, we try to anticipate stock-outs as best we can. But when a product is out of stock, we will issue a voucher for your next order, automatically credited to your customer account.<br /> Virginie

1 product missing, 3 others expired 15 days ago ... <div class="certificateSectionWrapper certificateBoxTpl3Wraper"> <div class="certificateBoxTpl3"> <div class="certificateBoxTop"> <div class="certificateBoxBottom"> <div class="certificateBoxRight"> <div class="certificateBoxLeft"> <div class="certificateBoxTopLeft"> <div class="certificateBoxTopRight"> <div class="certificateBoxBottomLeft"> <div class="certificateBoxBottomRight"> <div class="certificateBoxTpl3Inner"> <strong>Comment from nosmeilleurescourses.fr:</strong><br /> Hello,<br /> <br /> Please excuse us for the missing product, a credit note rounded up to the nearest euro has been credited to your customer account.<br /> <br /> Also, concerning the 3 other "expired" products, they were DESTOCKING products with a DLUO (Date Limite d'Utilisation Optimale, not to be confused with DLC: Date Limite de Consommation) close to or slightly exceeded.<br /> <br /> We took the initiative of creating this "Destockage" department so as not to waste products that are still quite delicious.<br /> <br /> However, your comment urges us to redouble our efforts to highlight the DLUO of these products.<br /> <br /> Yours sincerely,<br /> <br /> Julien

Very fast shipping.<br /> Biscuits (crêpes dentelle) in crumbs<br /> The rest OK

a little disappointed to receive the linden deadline "before February 2013. "<br /> For the wafers, I appreciated that you compensated for the March 25, 2013 date by putting a 2nd box in for me.<br /> I'm not a stickler for dates but it dampens the enthusiasm a bit all the same.<br /> Kind regards.

i was disappointed to have received products whose expiration date had passed. fortunately they quickly agreed to send me back the products concerned.

a mistake in the order corrected after a phone call and too many boxes to throw away once everything is put away

good service: order, speed of shipment<br /> but little choice of products and some meme brands as those sold in trade (supermarket) and sold more expensive on your site.