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★★★★★
based on 3332 reviews published
Summary of reviews
The online store excels in delivering high-quality products, with many customers highlighting the freshness and excellent condition of items upon arrival. Fast shipping is a consistent theme, as numerous reviews mention orders being delivered promptly and within expected timeframes, allowing for a seamless purchasing experience. Customers appreciate the careful packaging of their orders, which ensures that products arrive intact and secure.
Latest customer reviews
You have to persevere to get someone on the end of the phone (2 days), that said, once you find someone it's mega efficient, a courteous person to boot. In short, my Easter chocolates arrived on time (order placed on Sunday, delivered on Thursday).
I ordered a product in stock and was informed that I would be delivered an equivalent glass.
I ordered the coconut oil in a small format, and due to a stock error I received the large 700ml format. I'm very happy with your service. Thank you
Very fast delivery
Wrong order sent due to mix up of 2 recipients but good order resent on phone request and first parcel kept_.
Perfect! Fast delivery
15 days since my order, still nothing, no information on the status of the order. The site does not respond. No after-sales or customer service.
I'm missing an item (anti-insect pyramids), but I had some problems with my order which were quickly resolved. Customer service is efficient, polite and attentive. Fast shipping. So I'm completely satisfied, despite the missing item!
After almost 20 days, still nothing. Also no reply to the email sent and they don't answer the phone. Credit card charged immediately.
Not satisfied because you put products online that you do not have your shipping costs its expensive even if the purchase is a certain amount.
No answer to my e-mail about the missing product to claim my credit.
Very good product, pleasant on the skin and sublime scent.
No worries. Order arrived on time. Pleasant contact with customer service
Five products were missing and I would have liked a refund rather than a credit note that didn't include shipping costs. It's not normal to have to pay again for missing products.
Excellent speed; and neat parcel
Little choice but quality and not too expensive.
Serious and fast
I'm a little disappointed compared to my previous orders, the order processing time was longer without me being informed.
Product very well packaged, fast delivery
Delivery time respected. Quality and organic products. Interesting prices. I recommend this site to others.
I don't recommend this site to anyone, a very bad experience which was the first and the last, received half of my order without warning me beforehand, received a parcel completely ripped all over with (expensive) products missing which were sent back to me 48H later but to contact customer service you have to phone about twenty times during the day to hope to get an answer. since february 28, i've been promised a refund for the missing products on the same day. here we are on march 7, still nothing and no one has replied. i'll never order from them again and i'm informing everyone of my misadventure.
This spring, many malfunctions, no information from customer service and difficult to get answers if you contact them (email or phone)
Everything was perfect!
Exactly what I expected
Many of the products advertised on the site, and for which I paid, were not the same when I received them. I paid for the products that, according to the site, have the Fairtrade Max Havelaar mark. However, when I received them, there was no Fairtrade MH mark at all. What's more, there were four products I paid for but never received!
Perfect
Thank you for your attention and responsiveness.
I had intentionally ordered small jars (4) and got large ones (2) !!!! It may be convenient for YOU, but not for me!
Very good
Very bo. Cite
No worries!
A disaster, I had to wait 10 days for my order with moreover absence of all the fresh products not refunded, left in the form of credits which you do not know how to integrate in the second order. You notify them and they send you back items with errors and the wrong quantity and still no way of getting fresh items. To apologize, they sent me 3 chocolate bars and I still have 45 euros in credit notes with them! Very disappointed.
Serious site, very fast delivery, excellent product. I highly recommend this site.
Fast, trouble-free delivery
This was my first order and it won't be my last! Tip top!
Bonjour le livre en anglais pas top il servira a caler un meuble!!!!!!
Order never arrived
Quality site with quality products. During my phone call, the person I spoke to was very attentive to my request. I would recommend
Very good conformity
Thank you