★★★★★
based on 3287 reviews published
Latest customer reviews
Excellent service, nothing to complain about
Extremely limited mobile site: impossible to display coffees and other products.
Perfect!
Package received quickly, nice note on the invoice, reasonable shipping costs, perfect! ^^
Everything was very well and carefully packaged. And thank you so much for the gift!
VERY SATISFIED
Good order tracking. Fast delivery
I am very satisfied with the service provided
Good despite the delay before dispatch
Wide choice of fair trade products at attractive prices, positive philosophy and ethics, efficient order processing, careful preparation, fast delivery times and competitive shipping rates.
I am very disappointed to have paid almost 6 euros Colissimo to receive my package 5 days later. I can understand some hazards but I would have appreciated the commercial gesture that would have the delay.
Hello, thank you for your message, and we apologize for the long delay. We will reimburse your shipping costs in the form of a voucher, to be used on your next order.
Everything was fantastic .....the parcel arrived safely, the products wonderfully packaged, the little kind word that accompanied everything....
I'll be back soon, that's for sure!
Thank you for your professionalism and kindness
.
Always perfect. The only website to offer this level of user-friendliness, with products offering excellent value for money.
I buy mainly coffee beans and this one is of good quality. And for fair-trade organic coffee, the price is very attractive.
Customer service is also top-notch, with always a kind word attached to the parcel along with a little extra product. It's always a pleasure!
Keep up the good work and @ very soon.
***
Quick delivery, impeccable packaging
Very good interpersonal skills
ORDER NOT RECEIVED EVEN 7 DAYS AGO
Hello, our apologies for the unusually long delay during the week of August 15, when we were surprised by an unexpected surge of activity, while part of the team was on vacation.
Remaining at your service,
Sincerely,
Virginie
Perfect!
Very good site your order arrives on time perfectly packaged ...
Speed and efficiency
Very satisfactory (one of the items ordered was missing from the parcel; it was dispatched as soon as customer service was informed by e-mail, with a sympathetic reply).
EXCELLENT;
Fast service. quality products. fast, careful delivery
Perfect in every way
As usual, quick and efficient response. The choice of mystery product was perfect and the surprise book very nice. I'm going to have a good time reading it, I think.
I tried coconut oil after discovering it at a friend's house, and it's a delight. It perfumes the kitchen, a real trip.
Very good, very fast, products well "wedged" in the box, careful packaging.
Satisfactory speed of delivery.
New packaging with longer DLUO, that's good.
Fast and efficient
Little or no tracking - no one seems to notice that the order has not been dispatched and therefore undelivered...
Very nice
Super, fast delivery,...
What more could you ask for?
Good product, fast delivery and reliable packaging.
I'd been looking for Alter-éco teas for 2 months in supermarkets, to no avail, so I decided to continue my search on the internet.
Everything went very well. Impeccable parcel.
Fast and careful delivery, plus a little note in the parcel and a gift, that really makes my day! my thanks!
Top quality. Very good site, very professional.
Hello,
I placed an order over a week ago and have not yet received my order. The more expensive colissimo corse seems to me an exaggerated rate for the time of reception.
I made an order the same day on another site and received my parcel there is already more than 48h.
Here it is just an information for you, I hope now to receive the parcel in the days which come.
Kind regards
***
Hello, thank you for your message. You're right, this delay is too long. We try to be very reactive and fast to send orders (the same day in general if order placed before noon), but we control less the postal routing, abnormally long this time...
Your package should have been delivered yesterday, as indicated by the Colissimo tracking. Please let us know if this is not the case. I have credited your customer account with a voucher equivalent to the shipping costs, to be used on a future order.
Sincerely,
Virginie
Fast, efficient and very helpful.
Very good service, fast and matched my order.
Thank you ***