★★★★★
based on 3304 reviews published
Latest customer reviews
Hello, I am very satisfied. No delays or problems with the condition of the packages.
The products are perfectly packaged and delivery is on time.
Package received promptly and my request was taken into account by e-mail.
Very good site, order received on time.
GOOD DELIVERY
DELIVERY CAN BE TOO EXPENSIVE
After the order took a little time to be validated (due to long vacations), everything was very quick. The products were well packaged and arrived quickly at the relay point. The products are very good. I'm also very pleased with the book that was chosen by the "innocent hand".
Thank you very much and see you soon for my next order!
Very good
Apart from an approximate partner (tnt delivery), the choice of products, customer targets, service and attentiveness, as well as after-sales service, are exceptional.
obviously, organic dog and cat food would be a plus in a pet store.
Good quality products, fast delivery and well packaged
Before placing my order, I received information quickly by email, then the packaging and delivery time were perfect. Bonus gift: a bar of organic dark chocolate and free shipping with a code valid for the first order. Well done and thank you!
Well-designed site, easy ordering, fast delivery
Excellent thanks. Happy with products, shipping, communication......
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Fast, accurate delivery
Absolutely perfect. Very fast delivery and excellent after-sales service
Fast order processing, even for large orders
it would be nice to be able to group nmc and ea orders together, so as to make a single shipment, paying shipping costs only once, or free shipping, for example, from 130 (average between 120 and 140).
Tres tres deçue produits périmé ecrasé bref c'etait pour offrir honteux
Hello, we apologize for the inconvenience. We have proceeded to a full refund of your order.
Very well
Excellent service, nothing to complain about
Extremely limited mobile site: impossible to display coffees and other products.
Perfect!
Package received quickly, nice note on the invoice, reasonable shipping costs, perfect! ^^
Everything was very well and carefully packaged. And thank you so much for the gift!
VERY SATISFIED
Good order tracking. Fast delivery
I am very satisfied with the service provided
Good despite the delay before dispatch
Wide choice of fair trade products at attractive prices, positive philosophy and ethics, efficient order processing, careful preparation, fast delivery times and competitive shipping rates.
I am very disappointed to have paid almost 6 euros Colissimo to receive my package 5 days later. I can understand some hazards but I would have appreciated the commercial gesture that would have the delay.
Hello, thank you for your message, and we apologize for the long delay. We will reimburse your shipping costs in the form of a voucher, to be used on your next order.
Everything was fantastic .....the parcel arrived safely, the products wonderfully packaged, the little kind word that accompanied everything....
I'll be back soon, that's for sure!
Thank you for your professionalism and kindness
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Always perfect. The only website to offer this level of user-friendliness, with products offering excellent value for money.
I buy mainly coffee beans and this one is of good quality. And for fair-trade organic coffee, the price is very attractive.
Customer service is also top-notch, with always a kind word attached to the parcel along with a little extra product. It's always a pleasure!
Keep up the good work and @ very soon.
***
Quick delivery, impeccable packaging
Very good interpersonal skills
ORDER NOT RECEIVED EVEN 7 DAYS AGO
Hello, our apologies for the unusually long delay during the week of August 15, when we were surprised by an unexpected surge of activity, while part of the team was on vacation.
Remaining at your service,
Sincerely,
Virginie
Perfect!
Very good site your order arrives on time perfectly packaged ...
Speed and efficiency
Very satisfactory (one of the items ordered was missing from the parcel; it was dispatched as soon as customer service was informed by e-mail, with a sympathetic reply).
EXCELLENT;
Fast service. quality products. fast, careful delivery