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★★★★★
based on 3332 reviews published
Summary of reviews
The online store excels in delivering high-quality products, with many customers highlighting the freshness and excellent condition of items upon arrival. Fast shipping is a consistent theme, as numerous reviews mention orders being delivered promptly and within expected timeframes, allowing for a seamless purchasing experience. Customers appreciate the careful packaging of their orders, which ensures that products arrive intact and secure.
Latest customer reviews
Fast, accurate delivery
Absolutely perfect. Very fast delivery and excellent after-sales service
Fast order processing, even for large orders
it would be nice to be able to group nmc and ea orders together, so as to make a single shipment, paying shipping costs only once, or free shipping, for example, from 130 (average between 120 and 140).
Tres tres deçue produits périmé ecrasé bref c'etait pour offrir honteux
Hello, we apologize for the inconvenience. We have proceeded to a full refund of your order.
Very well
Excellent service, nothing to complain about
Extremely limited mobile site: impossible to display coffees and other products.
Perfect!
Package received quickly, nice note on the invoice, reasonable shipping costs, perfect! ^^
Everything was very well and carefully packaged. And thank you so much for the gift!
VERY SATISFIED
Good order tracking. Fast delivery
I am very satisfied with the service provided
Good despite the delay before dispatch
Wide choice of fair trade products at attractive prices, positive philosophy and ethics, efficient order processing, careful preparation, fast delivery times and competitive shipping rates.
I am very disappointed to have paid almost 6 euros Colissimo to receive my package 5 days later. I can understand some hazards but I would have appreciated the commercial gesture that would have the delay.
Hello, thank you for your message, and we apologize for the long delay. We will reimburse your shipping costs in the form of a voucher, to be used on your next order.
Everything was fantastic .....the parcel arrived safely, the products wonderfully packaged, the little kind word that accompanied everything....
I'll be back soon, that's for sure!
Thank you for your professionalism and kindness
.
Always perfect. The only website to offer this level of user-friendliness, with products offering excellent value for money.
I buy mainly coffee beans and this one is of good quality. And for fair-trade organic coffee, the price is very attractive.
Customer service is also top-notch, with always a kind word attached to the parcel along with a little extra product. It's always a pleasure!
Keep up the good work and @ very soon.
***
Quick delivery, impeccable packaging
Very good interpersonal skills
ORDER NOT RECEIVED EVEN 7 DAYS AGO
Hello, our apologies for the unusually long delay during the week of August 15, when we were surprised by an unexpected surge of activity, while part of the team was on vacation.
Remaining at your service,
Sincerely,
Virginie
Perfect!
Very good site your order arrives on time perfectly packaged ...
Speed and efficiency
Very satisfactory (one of the items ordered was missing from the parcel; it was dispatched as soon as customer service was informed by e-mail, with a sympathetic reply).
EXCELLENT;
Fast service. quality products. fast, careful delivery
Perfect in every way
As usual, quick and efficient response. The choice of mystery product was perfect and the surprise book very nice. I'm going to have a good time reading it, I think.
I tried coconut oil after discovering it at a friend's house, and it's a delight. It perfumes the kitchen, a real trip.
Very good, very fast, products well "wedged" in the box, careful packaging.
Satisfactory speed of delivery.
New packaging with longer DLUO, that's good.
Fast and efficient
Little or no tracking - no one seems to notice that the order has not been dispatched and therefore undelivered...
Very nice
Super, fast delivery,...
What more could you ask for?
Good product, fast delivery and reliable packaging.
Fast and careful delivery, plus a little note in the parcel and a gift, that really makes my day! my thanks!
Top quality. Very good site, very professional.