★★★★★
based on 3304 reviews published
Latest customer reviews
Perfect
Truly excellent site with always a nice little touch.
Super, good products, on-time delivery
I was pleased with the speed of delivery, as well as the 3 chocolate bars as a gift, but not with the state in which I received my products (packets of crackers). They were very tightly packed (not to say compressed) in a small box, and as a result a good proportion of the crackers were crushed and in crumbs... A bit frustrating not to be able to offer them to guests!
Hello, thank you for your message, which encourages us to be more vigilant when making the package. I have credited your customer account with a voucher for the value of your order, to give us a chance to make up for it next time.
Sincerely,
Virginie
Excellent, no problem
Excellent service. Fast and careful delivery, always with a kind word.
A good selection of products. Well-priced. Delivery on time.
I am always very satisfied with my purchases, and good products.
Complete and functional site.
My products were delivered faster than expected. unheard of in my internet shopping.
The iPad version sometimes displays wallpaper images in the wrong places.
Products not good. Delivery too long. Over-packaging.
Hello, thank you for taking the time to do this review. Concerning delivery times, it is true that by choosing Kiala they are a little longer than by the Post Office. Concerning over-packaging, we have to arbitrate between damaged or broken products, and too much cardboard which is also unpleasant for you. You can always mention at the end of the order if you want less cardboard or recycled cardboard.
Sincerely,
Virginie
Fast. Reasonable shipping costs.
Thank you for the two books I received on cooking
As I had asked you, it touched me, it's nice .
correct delivery
fast shipping
Beautiful, good products in environmentally friendly packaging
An order prepared quickly and with care (special mention to the thanks written on the order form)
An appreciable quality/price ratio for the products, a real ecological and fair-trade approach that can even be seen in the design of the package ....
A site that I won't hesitate to recommend and use again (when I've eaten all the chocolate 🙂 ).
Packaging very well done
Deadline respected
And the little note attached to the invoice is very sympathetic
It's a very good idea.
Always very fast in shipping and order always compliant.
The order-picking team is great, and the products are of good quality, but the prices, excluding special offers, are not very attractive...
I'm satisfied!
The races were very well packaged
Quality organic product that complies with the description, I am satisfied with my purchase and the speed of delivery and I will certainly place other orders on this site.
Perfect as always!
Fast delivery, compliant, thank you
The service and choice are very good.
The problem is with the ordering process, which does not save the basket if the card payment fails. Having a problem with one of my cards, I had to redo my basket 3 times, which is very annoying.
Fast delivery, careful and compliant shipment
Very good
Very pleasant and available staff
Reliable site, parcel sent quickly with tracking number, products very well packaged... I recommend without hesitation!
Fast delivery
Good preparation and presentation of parcels
Always with a nice note to accompany it
A small company that deserves to be better known among families and to grow because of its interest in FAIRTRADE PRODUCTS
However, we would like to take a look at some of our suppliers' product packaging, some of which is too tight, e.g. 100g chocolate bars or 135-150g jam jars, or too large: fresh products such as cheese.
Efficient, fast and service-oriented
Fast and flawless
Good product
Fast delivery
Entirely satisfied
Order, packaging, delivery time, everything is perfect!
Best regards.
The requests were not respected compared to our initial order (tea in bags instead of loose tea / Wrong quantity of a coffee). Volumes are good but we would have preferred to be contacted to approve changes before delivery
Hello,
Thank you for your order!
Also, we're really sorry about these preparation errors,
if you wish, we can of course re-deliver the products with the correct packaging.
In that case, don't fail to let us know.
With our renewed apologies,
very cordially,
Julien
Very fast
Fast parcel delivery all good
Quick and satisfactory processing of the order, correct packaging. Only one thing to complain about concerning the Post Office: the colissimo delivery announced on Saturday 19/04 only took place on 23/04...the bank holiday doesn't excuse everything!
But concerning the site, nothing to complain about.
Easy-to-use site, and fast, on-time delivery.
In Jard sur Mer, there is no home delivery. So my son found your website on the Internet, which delivers all over France. This enabled me to find out more about organic products, which are excellent.
Good, fast efficient, nothing to complain about .
Delivery always very fast and on time
The Easter chocolate mouldings had moved a little in the box during transport; packaging to be reviewed?