★★★★★
based on 3287 reviews published
Latest customer reviews
Fast delivery, well packaged, very high quality products.
Perfect, very good products. Warm and friendly service
4 stars for the quality of the team.
Some complaints about product and catalog follow-up, for example:
* endless reapplications, class="certificateBoxRight">
Hello,
Thank you for this review and for your comments, which help us to improve our services. Concerning replenishments, we are unfortunately dependent on stock-outs at the supplier, however it is true that we failed to specify lead times (which we don't always have). This is a good suggestion that we will look into.
About Alter Eco Petit Déj Cacaoté, this product has been discontinued by this brand. As a replacement, we offer Poudre Cacaoté Nature Bio: http://bit.ly/R5nZXx
I'm always satisfied with my purchases on this site.
However, I've noticed for some time that the variety of fair trade products is diminishing, which is a shame! For example, you can no longer find honey or beauty products.
The interest of the site, for me, lies in the fact that you can find fair trade products that can't be found in supermarkets.
Hello,
Thank you for your message and your confidence. Indeed, some fair-trade products have been discontinued by Alter Eco, so we no longer have them in stock.
However, we are proud to be able to offer the full Alter Eco range, and, in addition to this range, other fine brands come to enrich our product catalog.
Concerning honey, we offer two from the Nature Bio brand: http://bit.ly/SiARNA
So many nice things to say!
Nice site to visit, good prices, fast service, great selection ...
Only one downside: the carrier (the post office) and their tired employees who prefer to leave a notice rather than carry a package a little heavy! I pay to have a parcel delivered to my home, not to pick it up at the post office, and I've had to do it twice!!!
A customer for some time now, I've never had a bad surprise.very good products, top-notch preparation team, more than reasonable delivery times.
I highly recommend this site.
I like the quality of the product, but above all the quality of the service and the kindness of the people
.
Very satisfied with the products and the proposal.
Always satisfied with the service and responsiveness of this supplier.
All in quality, fast, simple, nice, and ... as ethical as possible - I think; I promote to the max.I'm just sorry I can't find the hearts of palm anymore, which were excellent;
Hello,
Thank you for your comment and your commitment!
Indeed, hearts of palm are no longer offered by the Alter Eco brand. However, we are actively looking for a replacement brand for this product.
Very fast service.
Very satisfied with the service, the order arrived quickly.
Compliant order and fast delivery
I buy Alter eco products on your site when they are no longer available in my Carrefour, Leclerc and Auchan hypermarkets. The site is well designed and delivery is fast. On the other hand, the price of the products is more expensive than in hypermarkets.
The service was already perfect under "Our best races", it tends to become exellent with ekomi?
Very cordially.
Easy site navigation. Fast delivery.
Despite an incomplete order, after-sales service was responsive and generous, so the top mark is well deserved.
Fast delivery to the desired location. Undamaged products. I hope you will continue to diversify your product range.
The only problem is that it's more expensive than in-store with postage.
Out-of-stock items are not indicated when ordering on the site.
Thank you for this comment.
It encourages us to keep an even closer eye on our out-of-stock products.
However, for most of them, the out-of-stock status is only a few days.
Very good products, excellent quality, very fast delivery.
I'm super satisfied with the excellent products and service (very fast delivery) and I love the nice little note that I find every time in my package I find it adorable and it humanizes the order I feel really customer thank you again
Wide choice of quality products, fast delivery
.
Delivery is fast and on time, and there are people behind the machines. Much appreciated!
Nothing in particular to report. I'm completely satisfied. All the same I regret the lack of choice lately when ordering Honey
Thank you for your interest! Good news: two new honeys are available: http://bit.ly/SiARNA
Even if sometimes there are mistakes in the making of orders, there's always a very pleasant person listening. I appreciate these human relationships.
Very good site, a wider selection would have been appreciated
Excellent products sold by an efficient, friendly team, it's a shame they had to leave the 14th arrondissement: it was a real pleasure to meet them for a chat.
Products available, VERY fast shipping, products well protected
Very good quality of delivery: speed, packaging.
The ergonomics of the site need to be reviewed.
Everything has been great, I just find the shipping costs too expensive if you only order one ( or a few) 30g bags of herbal teas.
This doesn't encourage people who just want to discover and taste a product to order.
in my opinion
Excellent, fast service. your coffee was sent in a parcel to my children in japan.
Very efficient. I particularly appreciate the hand-written notes accompanying orders, which show a major interest in human relations.
No delivery problems. Fast and efficient. Thank you very much
Always reactive, when we send an email, response in return, and modification if necessary in the site.
very fast delivery.
always a little word of accompaniment.
great choice of products
Order received on time
Good product information, efficient ordering on the site.
A fast and reliable service.
Bravo and thank you.
And it's great to see new products, each as good as the next.
Hats off to you!
Completely satisfactory service in terms of the nature of the products and their timely delivery.
Friendly staff and high quality products at good prices.