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F
Rating: 4 out of 5
It's good but there is no instruction manual in French!!!
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Customer reviews of nouvojour.fr
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 1 489 published reviews
Summary of reviews
The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Reviews 2 and 4 stars
Reset filtersM
Rating: 4 out of 5
Ordered items conform to the description and received as expected
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D
Rating: 4 out of 5
Pretty bracelet. Arrived on time. I would have liked a slightly more elaborate presentation. For example, a presentation of the bracelet in a small box.
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M
Rating: 4 out of 5
Delivery time a bit long
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S
Rating: 4 out of 5
Beautiful carafe. Effectiveness to be tested. Fast delivery. Too bad the product does not come with the user manual.
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G
Rating: 4 out of 5
Gift given so I don't know
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J
Rating: 4 out of 5
Order preparation very fast, a bit less for the global relay carrier. Product very well packaged and compliant.
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Y
Rating: 4 out of 5
Items well received, fast delivery.
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G
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
I did not receive the 10% on the first order
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Response from nouvojour.fr
Hello Madam, We are sorry for this situation. The welcome code "NOUVO" is still valid on your account and you can use it on your next order. We hope that you are satisfied with your purchase and would be delighted to see you again soon in our store. Have a nice day, The Nouvojour team
M
Rating: 4 out of 5
Good product but complicated regarding shipping, it took 5 days instead of the 2-3 days displayed by the company, no response to the email I sent.
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Response from nouvojour.fr
Hello Madam, We sincerely apologize for the slightly extended delivery time. Overall, our deadlines are counted in business days (excluding weekends), but there were indeed an additional 48 hours, for which we are sorry. We are glad that the item suits you and arrived well despite this. Regarding your email, we unfortunately did not receive a message from you, and we apologize for any concern this may have caused. Please do not hesitate to contact us again if you have any questions. Best regards, The Nouvojour team
A
Rating: 4 out of 5
too bad the discount for the first purchase comes after having paid
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Response from nouvojour.fr
Hello Sir, We sincerely apologize for this situation. Please do not hesitate, in this type of situation, to contact our customer service, we are here to help you. Please also note that the discount remains valid and can be used on a future order. See you soon, The Nouvojour team
P
Rating: 4 out of 5
Top team with great professionalism thank you
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P
Rating: 4 out of 5
Relatively correct experience, I received the package a few days after the order! However, no email received during the shipping time!
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B
Rating: 4 out of 5
Top customer service. Very responsive and very friendly. Thank you again for your help in finding my lost package in the maze of Mondial Relay.
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P
Rating: 4 out of 5
Fast delivery and good quality products
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H
Rating: 4 out of 5
Everything went well.. order.. delivery.. thank you
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F
Rating: 4 out of 5
delivery a bit long
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J
Rating: 4 out of 5
-
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P
Rating: 4 out of 5
Order sent on time
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L
Rating: 4 out of 5
fast shipping. only downside the item was not in its original box. Too bad
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P
Rating: 4 out of 5
the lamps should be better packaged and protected for home delivery,
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S
Rating: 4 out of 5
Very responsive and the carafe seems very effective, the water is softer to see
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N
Rating: 4 out of 5
Fluid site, easy purchase and fast shipping.
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D
Rating: 4 out of 5
Very good product
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M
Rating: 4 out of 5
The company made a mistake in the tracking code of the delivery, but after an exchange of emails they apologized and quickly corrected the error. The package arrived quickly, product as described, perfect.
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M
Rating: 4 out of 5
Good, the salt lamp arrived well,
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J
Rating: 4 out of 5
Everything went well
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D
Rating: 4 out of 5
Order quickly processed and delivered by this company.
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V
Rating: 4 out of 5
fast delivery and good products
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N
Rating: 4 out of 5
My order went very well.
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E
Rating: 4 out of 5
Very satisfied with this carafe!
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S
Rating: 4 out of 5
Product as described
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F
Rating: 4 out of 5
good experience
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N
Rating: 4 out of 5
Discovery of this site by chance while looking for a certified AA quality moonstone bracelet with indication of the country of origin. Found what I was looking for and happy with my purchase
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Very good but no delivery date and no tracking number written in the order. I had to ask for it via chat and I was delivered quickly (within 5 days).
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A
Rating: 4 out of 5
Perfect as always but one star less for the brand Bioheme, which offers half-empty boxes...
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A
Rating: 4 out of 5
Fast and correct delivery
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A
Rating: 4 out of 5
Only downside: the delivery time announced on the site does not reflect reality (announced time 2 days, in reality 6 days). The package tracking needs to be improved: no information on the departure date of the package and nothing until it is picked up in France.
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