The store consistently delivers quickly and efficiently, with many customers noting fast shipping and items arriving in good condition or with careful packaging. Product quality is highlighted through mentions of sturdy items, good quality, and items meeting expectations, including a well-received shaker and reliable water bottle. Customer service is praised for responsiveness and effectiveness, including quick handling of issues and clear, smooth experiences with ordering, tracking, and problem resolution. The overall experience is described as reliable and satisfactory, with shoppers highlighting competitive prices, wide selection, and dependable delivery timelines.
Disappointed to receive a bottle of argan oil whose nozzle does not work with a bottle showing an expiration date at the end of May 2024 (received at the end of May 2024) and a bottle not hermetically sealed (probably filled). The sweet almond oil has no smell. Experience that I will not repeat.
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Response from nouvojour.fr
Hello Madam, First of all, I sincerely apologize for this bad experience that we will try to resolve. I will respond point by point: 1. Regarding the vegetable oil bottle whose pump is malfunctioning, we will send you a new pump to replace it. 2. Concerning the date on the bottle, it is a DDM (Minimum Durability Date). This mention is intended for food products that do not pose a health risk if consumed after the indicated date. Indeed, vegetable oils can be used as dietary supplements, which is why a DDM is necessarily indicated on the bottle. For cosmetic use, a vegetable oil whose DDM has been exceeded poses no risk. However, we understand your concerns on this subject and we should have checked the DDM before shipping the order and contacted you in advance to inform you and decide whether to maintain the order or not. For this reason, we offer to refund this item as a commercial gesture. 3. Regarding the odorless sweet almond oil, we contacted the manufacturing distillery which confirms that a vegetable oil extracted by first cold pressing has little or no smell, compared to hot refining which will release aromas but deteriorate the fatty acids and the overall quality of the oil. For safety reasons, could you please provide us with the lot number on the back of the bottle so we can verify it against the manufacturer's sample? Finally, please know that you can contact us directly if you have any problems with your order (by phone or email), our customer service is here to help you in such situations. I wish you a nice day, Best regards Mathieu, Nouvojour.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2024
Fast shipping. I called an advisor for the package tracking and its reception by the Post Office and he was great and responsive. Everything perfect, a little less for the carrier
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2024
Nothing to complain about, with impeccable follow-up and delivery without problems *****
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2024
Passable, I am still waiting for the user manual. As agreed by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2024
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2024
Very good site, delivery a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2024
Rather good experience, product as described but the delivery was quite long I had to follow up with customer service to find out where my order was and it was delivered to my home and not to the relay point as I had chosen. Fortunately, I was at home. In short, nothing to say about the quality of the product and customer service but the logistics seems a bit chaotic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2024
Order received quickly. I started the treatment too early to say if it is effective or not....... to be continued
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2024
Package received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2024
VERY SERIOUS - PHONE CALL TO INFORM OF A DELIVERY DELAY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2024
Serious and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2024
Very good product, French and not loaded with harmful chemicals. Only downside, one of my products arrived broken.
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Response from nouvojour.fr
Hello, We are sincerely sorry for the damaged product delivered. Have you been able to contact our customer service? We remain naturally at your disposal, Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2024
Beautiful invention, very simple, but essential. Practical, space-saving... all good. Just a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2024
Nothing to report. Serious company. Took the time to inform me of the delay due to a stock shortage. I recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/12/2023
It's very poorly indicated, I thought the lot contained 2 dragon's blood, I received one white sage and the other half.
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Response from nouvojour.fr
Hello Madam. Thank you for your feedback. I am sorry to learn about this misunderstanding and I apologize for it. Following our phone conversation, it seems that there was indeed a preparation error on your order (the dragon's blood bundle was replaced by another reference of a bundle composed half of white sage and half of dragon's blood sage). I confirm that we are sending you today a bundle of dragon's blood sage to correct this error. I remain at your disposal and wish you a very happy new year. Best regards. Mathieu, Nouvojour.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2023
Practical but not great in terms of absorption, not suitable for cleaning a table with a glass top for example.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2023
Fairly quick shipping. Contact made following the unavailability of a product; very pleasant. Just missing the wooden spatula to apply the Endro brand deodorant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
Apparently I made a mistake in my order and I would have to pay a shipping fee if I want to return it, which is not convenient for me. This is my little disappointment with Nouvojour. I will keep my product. However, the shipping was fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
Order processed quickly and delivery without problems.
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