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K
Rating: 1 out of 5
I was sent an expired Gynostim package.
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Customer reviews of Nurilia
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 467 published reviews
Summary of reviews
Nurilia is praised for fast and reliable delivery, with many customers noting quick shipping, timely reception, and well-packaged orders that arrive within the expected timeframe. The store earns strong positive remarks for product effectiveness and quality, including beneficial results for pregnancy-related needs and steady, well-tolerated supplements that support hair, dental health, and overall well-being. Customers highlight helpful, responsive guidance from the team, clear product information, and useful support throughout the buying journey, contributing to a sense of trust in the laboratory and its recommendations. Several users also emphasize ease of ordering, clear site design, and the availability of guidance for individual journeys, making the experience smooth and reassuring.
Reviews 1 and 2 stars
Reset filtersK
Rating: 2 out of 5
Incorrect delivery address. Does not match the one entered. I got yelled at by the delivery person.
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N
Rating: 2 out of 5
Products that seem to have a qualitative composition but already several partial and poorly formed tablets in the first pack. Given the already exorbitant price of the products, this is annoying because I had to throw away these tablets not knowing if they contained the right proportions of the different components given their small size. I contacted customer service about this but I never received a response.
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S
Rating: 1 out of 5
I only received a third of my order. Not serious at all..
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S
Rating: 2 out of 5
3 months to receive the delivery without being informed of the deadlines and issues regarding the delivery in question. Communication of estimated delivery dates was incorrect two or three times.
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A
Rating: 1 out of 5
Hello, I am not satisfied with the customer service. The order was shipped 3 weeks after payment.
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Y
Rating: 2 out of 5
I only gave 2 stars regarding the delivery, I had requested express 24h to 48h and I received it a week later
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L
Rating: 2 out of 5
I ordered 2 months of treatment at the end of December, I received 2 boxes "best before February". An order of 190€ I would prefer to have fresh products, I wrote on the contact form almost a week ago but I didn't get any answer. I'm disappointed.
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E
Rating: 1 out of 5
the product is clearly altered, the powder in the capsules shows clear signs of flocculation The company has not replied to my e-mail concerning this problem
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L
Rating: 1 out of 5
00 Catastrophic delivery service
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S
Rating: 1 out of 5
Parcel not received to date
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N
Rating: 1 out of 5
I NEVER RECEIVED MY PACKAGE AFTER TWO MESSAGES SENT VIA THEIR WEBSITE. NO PHONE NUMBER. VERY DISAPPOINTED.
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Response from Nurilia
Hello Mrs Larochelle,
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
I invite you to contact the number you can find in the contact section of our website, +33 04 37 44 13 61.
From there, our After Sales Service will take care of you!
Thank you
S
Rating: 1 out of 5
i never received my parcel after a month. new delivery scheduled today...e
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R
Rating: 1 out of 5
No effect whatsoever, plus the capsules blacken and rot, clear theft!!!!
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Response from Nurilia
Hello Mr. Nordstern,
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
you must have bought a box in a pharmacy that had already spent some time on the shelf!
Please contact us on +33 04 37 44 13 61 for a return: Nurilia is committed to changing all out-of-date boxes!
J
Rating: 1 out of 5
Delivery problem, the parcel never arrived. Very difficult to reach customer service. It took over a month to get a refund: I don't recommend it.
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Response from Nurilia
Hello Mrs Aguilhon
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.
The Nurilia team
We're sorry this has happened, but we do our utmost to respond to this type of request as quickly as possible.
The Nurilia team
L
Rating: 1 out of 5
So I regularly order Nurilia products and never had any problems...and on my last order I didn't get the right products. These products are very important for my PMA journey so I can't do without them. I sent 2 messages to report this error and no response. I still paid for products that I couldn't use. I had to place another emergency order...so I had to pay twice for my monthly treatment. I would like to be contacted for a refund.
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Response from Nurilia
Hello Mrs Santangelo
We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
Nurilia
We're very sorry to hear about what happened. We do everything we can to avoid this kind of situation.
Please contact customer service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
Nurilia
A
Rating: 1 out of 5
Very dissatisfied. I wanted delivery to my vacation destination so as not to interrupt the treatment, but it was delivered to my home. In conclusion, I paid a lot for delivery for nothing!
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Response from Nurilia
Hello Mrs Francavilla,
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
we're sorry this happened, there may have been a mix-up when the address was registered on the site!
Next time, please contact our customer service department on +33 04 37 44 13 61.
J
Rating: 1 out of 5
The product was listed as available on the site when it wasn't! Reimbursement requested and carried out after several emails and reminders!
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Response from Nurilia
Hello Mrs Grondier,
Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
The Nurilia team
Thank you for your feedback. We have indeed had stock problems and we apologize for the inconvenience.
We remain available via our after-sales service on +33 04 37 44 13 61 or via the customer form on our website: https://www.nurilia.com/contact/
Sincerely
The Nurilia team