Customer reviews of Orinko

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 3 322 published reviews
5 2 686 81% 4 422 13% 3 124 4% 2 39 1% 1 51 2%

Summary of reviews

The online store "Orinko" is praised for its products, particularly the gravity water filter and charcoal refills, which deliver clean and pleasant-tasting water that many find superior to tap water. Customers highlight the ease of installation and use, appreciating the aesthetic design of the carafe made from stainless steel. The promptness of delivery stands out, with many noting their orders arrived quickly and in good condition.

1 star review

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A
armando F.
Rating: 1 out of 5
following a purchase from 30/03/2026
Missing parts impossible to use
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Maryline P.
Rating: 1 out of 5
following a purchase from 10/03/2026
I do not recommend. My charcoal sticks arrived broken and certainly used !!!!
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Didier G.
Rating: 1 out of 5
following a purchase from 06/03/2026
Excellent water filtration product, convenient for enjoying magical water for health!
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Claire S.
Rating: 1 out of 5
following a purchase from 07/03/2026
The device arrived defective
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Céline R.
Rating: 1 out of 5
following a purchase from 15/02/2026
The ordered product arrived partially broken.
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patrice L.
Rating: 1 out of 5
following a purchase from 12/10/2025
Not convincing
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Martine G.
Rating: 1 out of 5
following a purchase from 11/08/2025
The package contains only 4 out of the 5 ordered and indicated on the package
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Maïté T.
Rating: 1 out of 5
following a purchase from 08/08/2025
I still haven't received my order from August 8th and today is the 21st. I have no non-premium phone number from you to discuss this, I will have to cancel my order to do it legally, I only have 14 days. I am desperate about this item that I was looking forward to so much.
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Jocelyne L.
Rating: 1 out of 5
following a purchase from 13/05/2025
advertisement not in line with reality. The products received were broken and I had to pay for the return. I do not recommend this brand
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Danièle R.
Rating: 1 out of 5
following a purchase from 12/05/2025
Unfortunately, quality is sacrificed for profitability. I bought bamboo charcoal for €44 thinking it would last for 6 months of filtration, and after 2 weeks, all the charcoals are broken into small unusable pieces. I am forced to place a new order. But this time, I will be more vigilant and look for real compact charcoals and not hollow sticks.
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rudy R.
Rating: 1 out of 5
following a purchase from 30/04/2025
The nauseating smell is way too strong for my taste, but while testing I feel that my teeth are smooth, I think it works well, but for me it's way too strong.
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David M.
Rating: 1 out of 5
following a purchase from 05/04/2025
Sticks too thin arrived broken. Will not order again.
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Sylvie T.
Rating: 1 out of 5
following a purchase from 29/09/2024
1st parcel of coals arrived in crumbs. Second for exchange: the coals don't match the size of what I paid for.
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NICOLE B.
Rating: 1 out of 5
following a purchase from 30/09/2024
No response to my complaints, partial delivery
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Françoise D.
Rating: 1 out of 5
following a purchase from 14/09/2024
Hello On further research, I realized that you make your own binchotan, so it has nothing to do with those from Japan. What's more, the manufacturing processes are done with chemicals, so they're not good for your health. I'm sorry to tell you all this. Moreover, if your products really came from Japan, there would be a yellow label on each packet. Best regards F.Dubois
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Patrick S.
Rating: 1 out of 5
following a purchase from 31/08/2024
Out of 5 bamboo binchotans, 3 arrived broken, one of which was unusable.
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Annick B.
Rating: 1 out of 5
following a purchase from 12/08/2024
Disappointed the activated charcoal sticks are very very small. I can't use the sticks for my teeth because I've had allergies, so I wouldn't recommend you.
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Solange D.
Rating: 1 out of 5
following a purchase from 27/07/2024
I have sent you an email. My order was delivered to my mailbox and was damaged.
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Elodie A.
Rating: 1 out of 5
following a purchase from 25/03/2024
Hello I can't use the carafe and the charcoal because the charcoal doesn't fit in the filter...
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Céline L.
Rating: 1 out of 5
following a purchase from 01/04/2024
The tube has two small dents and the charcoal is much smaller than in the photo. I have to buy new ones. The water still tastes of chlorine.
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Patrick L.
Rating: 1 out of 5
following a purchase from 07/03/2024
The parcel did not arrive on time. It said 24 to 48 hours. It arrived 2 days later but I had to leave to take the product to my son in Guyana... I missed it! Too bad
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Nadia L.
Rating: 1 out of 5
following a purchase from 06/03/2024
Good Orinko site meets my needs
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Frédérique B.
Rating: 1 out of 5
following a purchase from 27/02/2024
I won't recommend it, it's a missed purchase.
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vincent B.
Rating: 1 out of 5
following a purchase from 13/11/2023
I received broken pearls. I went back to orinko who doesn't answer.
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Marie Thérèse D.
Rating: 1 out of 5
following a purchase from 20/10/2023
Of the 3, one was completely broken and another a little broken.
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Lucie P.
Rating: 1 out of 5
following a purchase from 01/08/2023
Not received
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MC V.
Rating: 1 out of 5
following a purchase from 02/10/2023
I'm not satisfied, the coal disintegrates in the decanter.
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Pascal B.
Rating: 1 out of 5
following a purchase from 12/09/2023
Super
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Mario L.
Rating: 1 out of 5
following a purchase from 22/07/2023
Not a good product.
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Shemon K.
Rating: 1 out of 5
following a purchase from 29/06/2023
the sticks are small for the price and damaged, crumbly, no interest except for wanting to drink charcoal powder.
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Brigitte D.
Rating: 1 out of 5
following a purchase from 08/06/2023
Very good product arrived in good condition
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Jenny B.
Rating: 1 out of 5
following a purchase from 20/05/2023
Hello. I still haven't received my order. I would like to put 0 stars!
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Grazia C.
Rating: 1 out of 5
following a purchase from 26/04/2023
There is no yellow sticker on the package that proves its authenticity
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sylvia T.
Rating: 1 out of 5
following a purchase from 05/02/2023
The pieces of coal are very small (much smaller than on the picture). The water is cloudy. And, the ceramic beads do not remove the scale. I went back to the good old commercial carafe.
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Alexandra T.
Rating: 1 out of 5
following a purchase from 11/01/2023
I was disappointed and surprised by the product. The 3 charcoal sticks are so light that they do not submerge in water. I had never had wood so light and fine. The water keeps its taste, it is attenuated but one always feels it. I followed the recommendations. Disappointed because the price and the fdp are important.
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Nicolas D.
Rating: 1 out of 5
following a purchase from 23/12/2022
The rubber seal of the stainless steel filter prevents water from flowing out and only allows a small amount of water to pass through!
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Claire D.
Rating: 1 out of 5
following a purchase from 10/12/2022
Does not respond to claims
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NADIA L.
Rating: 1 out of 5
following a purchase from 30/11/2022
Very good products
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laurie G.
Rating: 1 out of 5
following a purchase from 06/11/2022
the package has not arrived. how can i give you my opinion please ?????? why has my order not arrived yet please investigate and keep me informed. l gabay
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Camille V.
Rating: 1 out of 5
following a purchase from 05/08/2022
The customer service responds quickly, but I am disappointed with the product received (French activated carbon) which does not do the job announced ...
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