Customer reviews of Orinko

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After a slow and uncommunicative service, I acknowledge that I received a parcel with coals in perfect condition and I thank you for it.

Nice decanter, practical for storing charcoal and ceramic granules. On the other hand, its narrow neck doesn't make cleaning very easy, and I wonder if the stopper prevents the chlorine from evaporating?

Too bad the carafe is made in China...

Happy with my purchase. This carafe filter reduces the taste of tap water. The mouthfeel is softer.

Hello I can't use the carafe and the charcoal because the charcoal doesn't fit in the filter...

The tube has two small dents and the charcoal is much smaller than in the photo. I have to buy new ones. The water still tastes of chlorine.

I'm not very satisfied: - ordering error: I received only 1 carbon instead of 3. This will be rectified, but it's taking a long time. - the charcoal received floats, regardless of the amount of water put in the carafe: as a result, it's in permanent contact with the air and the surface area submerged is less. The instructions state "if the charcoal floats in the water, please contact us". The solution suggested in a (sympathetic) e-mail from customer service = buy a specific decanter from Orinko or calculate the buoyancy (formula on wikihow) to find out the right quantity of water... the charcoal still floats and I don't want to buy an expensive decanter. As for the effectiveness of the charcoal and pearls, I trust them, as I have no way of checking. Conclusion: small company in the process of being organized, undoubtedly good products, friendly customer service.

Effective, but arrived in pieces (not practical)

Several broken in two

Just what I expected

The parcel did not arrive on time. It said 24 to 48 hours. It arrived 2 days later but I had to leave to take the product to my son in Guyana... I missed it! Too bad

Good Orinko site meets my needs

The diameter of the sticks is too wide to pass the neck of my flasks, which is twice as wide as a bottle! I'm very disappointed.

Very good.

i like orinko charcoals but i was disappointed by the size which is half of what i thought from the pictures on the website.

Package received quickly but 2 pearls broken out of 80. Tap water is now pleasant to drink. Thank you, I recommend.

I won't recommend it, it's a missed purchase.

Despite good packaging, 2 out of 10 sticks were broken in 2.... Regarding the use, which is to purify water and improve its taste, it seems to work, to be seen over time.

Lump coal

It's perfect

t,all went well with the order and receipt. For the moment, I can't give my opinion on the product, I'm waiting to test it.

Bjr, happy with my order, but not really with the delivery, the deliveryman had left the parcel in the letterbox of my neighbor, who fortunately warned me.

Compact packaging straight into my letterbox and quickly dispatched. I recommend it!

I'm happy with the decanter, benchotan and grey pearls, but not at all with the siwak. And I find that the information is not up to expectations.

Fast transaction

Many ceramics were broken

Fine, but made in China

The yellow sticker with white border, which must be affixed to the product, is missing. This sticker is an official document issued by the Japanese authorities to certify the authenticity of Kishu binchotan.

The coals were nowhere near the weight advertised on the packaging.

Satisfied

The order was a bit tricky to place, but once you've cleared that hurdle, there's no problem thereafter.

Compliant products

I had problems confirming my order, as I couldn't create my (new) account, and therefore couldn't take advantage of the advertised 10% discount. Too bad. Yours faithfully FBA

The product purchased has half the lifespan of my previous order. The price is therefore doubled.

Super

I received broken pearls. I went back to orinko who doesn't answer.

Fast delivery and products as expected. Good experience.

My order was delivered as planned. It was a first experience that I will repeat if necessary. Thank you very much.

Of the 3, one was completely broken and another a little broken.