Customer reviews of Orinko

The quality of the water is excellent. The device is bulky and difficult to place.

Lack of precautions on the packaging during shipping, which is charged at 6 euros. With each delivery, one or more coals are broken.

You had sent me a proposal of 20 euros, it disappeared with the code, so I choose the refund of 15 euros that you proposed to me. Best regards

The activated charcoal stick arrived all crumbled and I don't find that it changes the taste of the water. We'll see if it's because it's the beginning…

The binchotan charcoal seems to do the job, however, it is quite cumbersome to use. Drying the charcoal between uses and filtration duration of 4 to 8 hours. For me, it's 8 hours for optimal filtration and that is very cumbersome.

The filtration system itself seems good, the water tastes good and the filtration is done at a much faster rate than I thought I understood. However, there are two things I regret: At the end of the assembly, we noticed a small bump in the bottom tank even though we did not drop either the package or the tank, but we cannot prove that it was there before because we did not pay attention. Secondly, the filters do not sit straight in the top tank, they are wobbly; we thought we had tightened them properly so we assume it must be like that originally, but we find that it does not look very sophisticated. For us, these filters should stand straight. So a bit disappointed, which explains the rating.

I'm disappointed by the bamboo charcoal, which is much less effective than the oak binchotan I used to take from you.

Good product SAV ABSENT

I'm quite satisfied with my cartridges, although I haven't had enough experience yet. I'm surprised by the speed of filtration. I had Doulton cartridges before and filtration was drip-feed. The ORINKO instructions state that filtration takes 4 hours...My filtration took barely 2 hours. I hope that the value for money, given the much longer life of these cartridges than the Doultons, is as reliable.

Impractical to pour water through the filter!

I'm not very satisfied: - ordering error: I received only 1 carbon instead of 3. This will be rectified, but it's taking a long time. - the charcoal received floats, regardless of the amount of water put in the carafe: as a result, it's in permanent contact with the air and the surface area submerged is less. The instructions state "if the charcoal floats in the water, please contact us". The solution suggested in a (sympathetic) e-mail from customer service = buy a specific decanter from Orinko or calculate the buoyancy (formula on wikihow) to find out the right quantity of water... the charcoal still floats and I don't want to buy an expensive decanter. As for the effectiveness of the charcoal and pearls, I trust them, as I have no way of checking. Conclusion: small company in the process of being organized, undoubtedly good products, friendly customer service.

Several broken in two

The diameter of the sticks is too wide to pass the neck of my flasks, which is twice as wide as a bottle! I'm very disappointed.

Very good.

Despite good packaging, 2 out of 10 sticks were broken in 2.... Regarding the use, which is to purify water and improve its taste, it seems to work, to be seen over time.

I'm happy with the decanter, benchotan and grey pearls, but not at all with the siwak. And I find that the information is not up to expectations.

Many ceramics were broken

Fine, but made in China

I had problems confirming my order, as I couldn't create my (new) account, and therefore couldn't take advantage of the advertised 10% discount. Too bad. Yours faithfully FBA

The coals are really small, I'm disappointed 😞

Hello, I ordered 2 charcoal kits from France, and in one of the kits, a charcoal was broken, unusable. Also, the coals don't stay at the bottom of the carafe, they rise up and it's not practical to close the carafe.

The carafe is beautiful and efficient, but the pourer isn't great because there are no air inlets, so the water flows very slowly.

offer a delivery address other than the home address

Only three stars, because I don't know if I can use the water from my well for hydration purposes

Product conforms but packaging is a little light... the coals arrived broken

I was a little disappointed to find myself with a stick split in 2, not because of a bad handling, but because it had been pre-sawed

The sticks are quite small and they continue to float despite frequent use

Hello, I give the rating of 3 simply because it is difficult to access the essential information about the coals. I suggest you write a summary such as Product Name, Number in Container, size of coals and especially the number of liters filterable per coal, under the product picture. I tear my hair out every time to know how many coals and of what size, how many boxes, I have to buy for my 8 liter bottles. I spend at least an hour re-reading everything each time. That said, it's always you guys that I come back to. Because you are the best! Thank you so much. Eve.

I ordered bamboo activated charcoal and it is not very strong, almost 60% of it crumbled in 2 weeks, but in the end it is my responsibility because I should have bought what I usually use. solid Bishotan charcoal

I am disappointed, it is not sticks but a stone not easy to place in a carafe and some small pieces. At my first order I was very satisfied.

I was surprised to hear that my order had to be completed. I wrote to the customer service who answered me, except that in the meantime my order was completed by itself. For the rest no problem

The water tastes like tap water and yet I took the grey and pink beads. Maybe I should take activated carbon in addition to the pearls. For the moment I don't drink the water directly but I use it to make herbal teas or to cook.

The charcoal sticks I ordered float in the carafe even after 1 night of soaking and 2 water changes. I had to boil them for 10', to try to change their density, and they broke. I miss the Japanese binchotan; not happy with these purifying activated carbons.

not at all convinced of the effectiveness

The item arrived 3 days late despite a bonus order. One of the oriculis was damaged at the level of the colored pearls. As for the quality, we have to give it time. However I find it expensive for small pieces of bamboo

This product is sold as an alternative to toothbrushes. But in principle, this is not the case: once the end of a stick is free of its bark, chew the end a little to make it more flexible. Then pass the end over your teeth, from top to bottom. But be careful, given the shape, it is only possible to pass over the front of the teeth. Impossible to clean the back of your teeth and very difficult to clean the underneath.on the other hand, these very good for the dental plaque put attention to you gums, it is rather hard... You have 5 sticks and another in the support. I put 3 stars because of the difficulty filtration and the fact that declare them as a substitute of toothbrush is not true

Average product

Compared to Brita cartridges, there is a scale deposit that forms

I AM SURPRISED TO RECEIVE ONLY 4 BINCHOTAN INSTEAD OF 5 AS INDICATED WHEN ORDERING

Not very pleasant...