Customer reviews of Padel Reference

Hello, I had to order by phone

Order placed with a discount code. The order is being prepared, 3 days later an email received to tell me that the racket is no longer in stock...

Site spec different than real specification

The order was mainly composed of ball tubes. And 2 out of 3 tubes were depressurized, which means that the quality control during shipping was sloppy or deliberately omitted. This is my 3rd order on this site and already the 2nd with quality issues.

I have ordered Order number : ZJOKEVQYF6, I ordered bullpadel orange grip x2 pieces, but I got only 1 piece.

I bought a brand new bat that was poorly made. My support request was NOT responded to. Bad service!

Shipping occurred much too late. No feedback via email and no information about the return shipping.

Slow delivery

No free return shipping is really outdated! 20m from your office is a mondial relay point but you don't make an effort to offer it as an option to customers while it is a €15 price difference since you are in France! Very poor service!

I haven't received any feedback regarding my complaint

Not accommodating at all.

Racket with something moving inside the handle. 230€ it should be perfect.

Ordered NOX racket, received BABOLAT racket. They tell me they made a mistake and that the only solution was to reorder the item… Item reordered 5 days ago and still has not been shipped. Maybe they didn't have it, they tried to send something else!lswrieta 0

I did not receive my ordered racket. I received a Bullpadel instead.

Response from support still decent.

Broken racket after an exact match

I did not receive the entirety of my order, I ordered 30 packs of balls and only received 17 while I paid for 30 packs of balls

The paddle arrived well, but it took 1 week when I put 24 hours. Paying extra for a shipping service that is not fulfilled is not acceptable.

Impossible to make returns, you have to ship back to France at your own expense and organize the shipment yourself. Basically, a return costs you 50 euros. Unfeasible

Je vous ai déjà contacté concernant une erreur d'adresse sur ma commande. Vous n'avez pas pu m'aider et vous m'avez simplement dit d'attendre que la livraison échoue. Or, la livraison a échoué à cause de cette erreur d'adresse. Vous avez donc déposé le colis dans un point relais. Je vous rappelle que je ne suis pas à Paris et que personne ne pourra venir le récupérer. Merci de me renvoyer le colis à l'adresse du vendeur « Padel Reference » afin que je puisse la corriger et vous le retourner. Cela fait maintenant plus de 10 jours que j'attends et j'ai clairement indiqué dès le départ que l'adresse était erronée ! Je vous remercie de votre réactivité. Cordialement, Layale.

The weight is not what is stated on the package and since I asked for a lightweight racket I cannot be satisfied

They advertised a 2024 racket and I received a 2023 racket

I clicked on Head coello pro pack 2026 and it arrived without a box.

The packaging was in very poor condition — the box was torn and crushed, and the racket had clearly been pressed by other boxes during transport. It didn’t have any visible damage, which is why I didn’t send it back to you. I will not shop with you again.

The courier leaves the package with 2 Coello Pro 2026 at the door, package stolen, 20 emails written and always the same response that the signature of the courier PianoPo would be the proof that I would have picked it up. They are bandits, thieves who don't even consider it appropriate to contact UPS. Be careful…

I still haven't received the order... no real help from you either..

So far no delivery of my order. The promised information regarding a new delivery is insufficient. I would not order here again.

I played for 2 hours with the sneakers and I am injured under the ankle on both feet due to a manufacturing defect of the sneakers. Very protruding and painful stitching. I will send you photos.

Returns are charged ... It's a shame on an online site!

No unfortunately stock issue I never received my order I am waiting for the refund. Thank you

I specified the delivery to a parcel shop listed on the shop's website. However, the delivery could not be made there or at a replacement location, allegedly. Both notifications occurred simultaneously. Unfortunately, I only saw the bad reviews of Chronopost afterwards. Anyone who still works with such a service provider obviously has no interest in customers ever ordering from them again. I have rarely had worse experiences than with this order. Even one star is too much, unfortunately, there is no less! Never again!

Hello I sent you a return request for an item that is too small I have not received any response

Racket not arrived and customer service not responding to emails! If I do not receive clear information by today, I will open a complaint on PayPal.

Order did not arrive within 48 hours despite paying for express delivery. Goods were also not delivered to the address, but to a package shop.

I could not pick up the delivery at the pickup station because I did not receive a QR code.

Unfortunately, my package has not arrived yet, hassle with the supplier. What a shame, because otherwise I am not dissatisfied.

No delivery is made! Ordered and then was told sold out

I have not received my bat for over 2 weeks

Delivery not arrived