Customer reviews of Padel Reference

They sent me the wrong rocket. For a week now, they've been texting me every day at 4pm saying they sent me a label to return it. Yeah, but there's no label. And I text them that there's no label, and the next day they text me again that they sent it to me.

If the size is not right, you have to pay for shipping costs yourself.

I paid for lighter racket, and my friend did the same thing last week with metalbone. He got a paper with average weight and his racket is ligther then median. In my case, you just measured my racket and it is 365g, and that is heavier than average, which you didnt even measure. I am not happy with this order, and I had great experience with you before, and told my friends about you.

Dear Victor, I am writing to follow up on my previous messages, as I have already responded to your email and contacted your support several times—both via email and through your website—without receiving any proper assistance or resolution. Due to the delivery issue caused by your carrier, I was unable to receive the parcel, and despite my attempts to communicate this, I received no effective help. I find this level of service highly disappointing. Given that the product was returned to your warehouse and I no longer wish to proceed with the order, I hereby request a full refund of the purchase amount. In accordance with Article 18 of Directive 2011/83/EU on consumer rights, I am granting you a 14-day deadline from the date of this email—until November 24, 2025—to process and return the full payment to the original payment method. Should this deadline pass without refund, I will have to consider further steps to enforce my consumer rights. Please confirm receipt of this message and provide written confirmation of the refund process. Kind regards, Shayan N.

Ordered an Adidas METALBONE hrd 2025 paddle. If I hadn't asked when it would be shipped, I wouldn't have known that it was no longer available and they wanted to provide an Adidas metalbone 2025 paddle and a free shirt. I wrote several times that I was not interested asking for a refund of the first installment.

I ordered the Adidas crazyquick boost and they sent me a different, much cheaper model. I asked to return the shoes and send me the correct model, but after almost 2 weeks of waiting, they do not respond. Terrible experience. Scandalous and poor customer service.

Processing good - but the bat is not flawless

no easy return option

Very effective and courteous post-purchase assistance, but my order did not arrive for unclear reasons.

not arrived

I purchased a racket from this store. The shipping was smooth and without any issues. Unfortunately, the racket cracked after the very first game, and I also noticed that its weight was unusually high—419 g, which is much more than expected. When I reported these problems, customer support informed me that they were waiting for a response from the manufacturer regarding the crack. However, for the weight issue, I was initially told it was impossible. After I provided video proof, I stopped receiving replies. I have not received any information about whether this matter is being investigated or if any process has been started. It has now been almost two months without any update or proposed solution. In my opinion, when a product is defective, the seller should resolve the issue directly with the customer and then follow up with the manufacturer afterward.

I have not received my package

It's been almost two weeks and I'm still waiting for my order to be delivered.

Simply shameful, after 2 weeks there is no trace of my order and moreover my requests are completely ignored

The weight on the racket is not the same as on the site

I ordered the package that never arrived. For a birthday.. highly discouraged

Unfortunately, I cannot give a positive judgment because the delivery service is terrible.

Racket was damaged, I am still waiting for answer on refund

I did not receive the order

Shipping not very fast, I keep receiving emails in French, I didn't know what number to give to the shopkeeper to pick up the package (stationery Cartomatto).

The order arrived too late. It took more than a week. UPS was not the carrier, the appointment was postponed several times.

I need to send back parts of my delivery but I am not getting any feedback on how to start this process.

When you buy a racket advertised at 355g and it's actually 374g. I wanted this snowshoe to be more maneuverable, but it's not. On the other hand, it has excellent vibration absorption.

No reaction to my e-mails! I am trying to return an article but they don't let me!

I have not received any response to my declaration of withdrawal! I have written to Padel-Reference several times because I want to return an item!

Wilson Pro Bela V2 2023 racquet that has kept its performance only a few matches. The racquet is not quality. It is really frustrating for a racquet at almost 200euros. I've asked for an exchange for another racket and I'm waiting for their reply. Very disappointed.

I received my racket on time, but the grip ripped off when I removed the packaging, probably because it had been overheated. I sent an e-mail with photos and asking for a commercial gesture in the hope of getting a new grip, but there was no reply to my e-mail. After-sales service leaves a lot to be desired, I'm disappointed with the site.

Very bad experience. Purchased for Christmas gifts arrived later. Useless assistance. Not even an apology...

I have not received my package yet

I had claim, but nobody contact me ... I wrote twice, from web-site and after via email.

I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.

I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience

I have requested a return twice and to date have received nothing.

I made an order on 25 October and it is still not delivered.

Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...

Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company

the racket is defective

Empty parcel, waiting for news!...

The pressure of the balls is bad

I haven't received my package yet, it has been way slower than said in the website