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D
Rating: 2 out of 5
The racket is of mediocre quality, contrary to what I've read about it on your site.
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Customer reviews of Padel Reference
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 706 published reviews
Summary of reviews
Padel Reference delivers extremely fast and reliable service with rapid delivery times and well-packaged orders that arrive as described. Customers highlight careful packaging, accurate product descriptions, and a smooth, user-friendly site experience that makes ordering easy and efficient. The store shows strong reliability and responsiveness, with quick communications and solutions when items are temporarily unavailable, earning repeated trust and high recommendations. Prices are competitive and the product range includes rackets that satisfy buyers as they move to higher-performance options.
Reviews 1 and 2 stars
Reset filtersP
Rating: 1 out of 5
Parcel not received yet
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Response from Padel Reference
Hello,
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
Can you send us an email at [email protected] with your name and order number so our customer service can take a look at the issue?
Thank you for your understanding.
Kind regards,
Padel Reference's team
L
Rating: 1 out of 5
I did not receive my parcel
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S
Rating: 2 out of 5
Good customer service however very very bad delivery courier. GLS are a disaster
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J
Rating: 1 out of 5
I didn't receive any parcel !!!
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Response from Padel Reference
Hello Jérome,
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
The investigation with the carrier is ongoing and we are waiting to hear from them.
We apologize for the inconvenience.
Yours faithfully
The Padel Reference team
E
Rating: 1 out of 5
Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...
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A
Rating: 1 out of 5
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
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D
Rating: 1 out of 5
Not the racket I ordered
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J
Rating: 1 out of 5
My racket has defects. Sincerely
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D
Rating: 1 out of 5
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
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J
Rating: 1 out of 5
Order never received And after 2 messages sent, no response.
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A
Rating: 1 out of 5
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
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Response from Padel Reference
We sincerely regret that you have had a catastrophic experience with our customer service. Your dissatisfaction is a major concern for us, and we apologize for the mistakes that were made, including the failure to fulfill your order and communication problems. We take your feedback very seriously and are committed to improving our service. We thank you for sharing your concerns with us, and we take note of your feedback to prevent this from happening again in the future. The Padel Reference team.
A
Rating: 1 out of 5
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]
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A
Rating: 2 out of 5
answer without telephone number and asked the one to the corresponding step n3 Racket
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