Customer reviews of Padel Reference

Not accommodating at all.

Ordered NOX racket, received BABOLAT racket. They tell me they made a mistake and that the only solution was to reorder the item… Item reordered 5 days ago and still has not been shipped. Maybe they didn't have it, they tried to send something else!lswrieta 0

Everything perfect, punctual and precise. The only downside was that I paid 5 euros for an intermediate paddle and it arrived with maximum weight…

I did not receive my ordered racket. I received a Bullpadel instead.

Package delivered in a deplorable state

Response from support still decent.

Broken racket after an exact match

After-sales service is not okay, return costs 20€ from Belgium while the order was not okay

I did not receive the entirety of my order, I ordered 30 packs of balls and only received 17 while I paid for 30 packs of balls

Shipping time was longer than stated, and I don't know if this weight program really found a city, or if I was still sent a paddle racket that could first be grabbed from stock...

Received in perfect condition. Unfortunately, it took a while and the specified depot for pickup was not the right one, so I had to drive to another one. However, I received a response to my inquiries every time, and therefore I am very satisfied overall.

Impossible to make returns, you have to ship back to France at your own expense and organize the shipment yourself. Basically, a return costs you 50 euros. Unfeasible

Arrival time within the norm. But product arrived with obvious aesthetic damage

Not happy with the Delivery, paid 30,00 EU for Home Delivery after a week of waiting I was informed to go and pick it up.

The racket was marked from 350 to 360 g and arrived at 345 g.

Je vous ai déjà contacté concernant une erreur d'adresse sur ma commande. Vous n'avez pas pu m'aider et vous m'avez simplement dit d'attendre que la livraison échoue. Or, la livraison a échoué à cause de cette erreur d'adresse. Vous avez donc déposé le colis dans un point relais. Je vous rappelle que je ne suis pas à Paris et que personne ne pourra venir le récupérer. Merci de me renvoyer le colis à l'adresse du vendeur « Padel Reference » afin que je puisse la corriger et vous le retourner. Cela fait maintenant plus de 10 jours que j'attends et j'ai clairement indiqué dès le départ que l'adresse était erronée ! Je vous remercie de votre réactivité. Cordialement, Layale.

They advertised a 2024 racket and I received a 2023 racket

I clicked on Head coello pro pack 2026 and it arrived without a box.

The packaging was in very poor condition — the box was torn and crushed, and the racket had clearly been pressed by other boxes during transport. It didn’t have any visible damage, which is why I didn’t send it back to you. I will not shop with you again.

The courier leaves the package with 2 Coello Pro 2026 at the door, package stolen, 20 emails written and always the same response that the signature of the courier PianoPo would be the proof that I would have picked it up. They are bandits, thieves who don't even consider it appropriate to contact UPS. Be careful…

I still haven't received the order... no real help from you either..

So far no delivery of my order. The promised information regarding a new delivery is insufficient. I would not order here again.

The delivery was very fast, however, the return of an item from the order is very complicated and is done at one's own expense to France.

I played for 2 hours with the sneakers and I am injured under the ankle on both feet due to a manufacturing defect of the sneakers. Very protruding and painful stitching. I will send you photos.

Returns are charged ... It's a shame on an online site!

Padel racket purchased at a more advantageous price compared to other renowned sites...3 stars because it took 10 days for delivery. What a pity

No unfortunately stock issue I never received my order I am waiting for the refund. Thank you

It took 10 days to arrive paying 15.99 for shipping to have it in a maximum of 72 hours

I specified the delivery to a parcel shop listed on the shop's website. However, the delivery could not be made there or at a replacement location, allegedly. Both notifications occurred simultaneously. Unfortunately, I only saw the bad reviews of Chronopost afterwards. Anyone who still works with such a service provider obviously has no interest in customers ever ordering from them again. I have rarely had worse experiences than with this order. Even one star is too much, unfortunately, there is no less! Never again!

Hello I sent you a return request for an item that is too small I have not received any response

I did not receive any balls. Although I ordered some twice, I only received them once.

Racket not arrived and customer service not responding to emails! If I do not receive clear information by today, I will open a complaint on PayPal.

Order did not arrive within 48 hours despite paying for express delivery. Goods were also not delivered to the address, but to a package shop.

I could not pick up the delivery at the pickup station because I did not receive a QR code.

No delivery is made! Ordered and then was told sold out

The articles are great and the quality is top-notch, but to improve, I think it's important to include the dimensions of the clothing because, for my part, they all fit smaller than I imagined.

I have not received my bat for over 2 weeks

Delivery not arrived

They sent me the wrong rocket. For a week now, they've been texting me every day at 4pm saying they sent me a label to return it. Yeah, but there's no label. And I text them that there's no label, and the next day they text me again that they sent it to me.

If the size is not right, you have to pay for shipping costs yourself.