Customer reviews of Padel Reference

Dear Victor, I am writing to follow up on my previous messages, as I have already responded to your email and contacted your support several times—both via email and through your website—without receiving any proper assistance or resolution. Due to the delivery issue caused by your carrier, I was unable to receive the parcel, and despite my attempts to communicate this, I received no effective help. I find this level of service highly disappointing. Given that the product was returned to your warehouse and I no longer wish to proceed with the order, I hereby request a full refund of the purchase amount. In accordance with Article 18 of Directive 2011/83/EU on consumer rights, I am granting you a 14-day deadline from the date of this email—until November 24, 2025—to process and return the full payment to the original payment method. Should this deadline pass without refund, I will have to consider further steps to enforce my consumer rights. Please confirm receipt of this message and provide written confirmation of the refund process. Kind regards, Shayan N.

Ordered an Adidas METALBONE hrd 2025 paddle. If I hadn't asked when it would be shipped, I wouldn't have known that it was no longer available and they wanted to provide an Adidas metalbone 2025 paddle and a free shirt. I wrote several times that I was not interested asking for a refund of the first installment.

I ordered the Adidas crazyquick boost and they sent me a different, much cheaper model. I asked to return the shoes and send me the correct model, but after almost 2 weeks of waiting, they do not respond. Terrible experience. Scandalous and poor customer service.

I have received the paddle rackets from Nox, but the processing of the surface specifications was not done cleanly. Of the 100 rackets delivered, which I ordered due to a discount, one has visible defects. I find that unfair.

not arrived

I have not received my package

It's been almost two weeks and I'm still waiting for my order to be delivered.

Simply shameful, after 2 weeks there is no trace of my order and moreover my requests are completely ignored

I ordered the package that never arrived. For a birthday.. highly discouraged

Unfortunately, I cannot give a positive judgment because the delivery service is terrible.

Racket was damaged, I am still waiting for answer on refund

Unfortunately, I received the heavier racket instead of the lighter one. However, they responded immediately and gave me a discount.

I did not receive the order

The order arrived too late. It took more than a week. UPS was not the carrier, the appointment was postponed several times.

I need to send back parts of my delivery but I am not getting any feedback on how to start this process.

When you buy a racket advertised at 355g and it's actually 374g. I wanted this snowshoe to be more maneuverable, but it's not. On the other hand, it has excellent vibration absorption.

The stock is not managed directly, I ordered a racket, but it's only after a few days that I learn that it's no longer available.

Padel Reference lived up to my expectations, but the delivery service was catastrophic: I had paid for express home delivery, only to have my parcel delivered 48 hours late, and then dropped off at a relay point too far from my home.

No reaction to my e-mails! I am trying to return an article but they don't let me!

I have not received any response to my declaration of withdrawal! I have written to Padel-Reference several times because I want to return an item!

Some delay in delivery.

Delivery very long. Only possible via parcel service at no extra charge

Wilson Pro Bela V2 2023 racquet that has kept its performance only a few matches. The racquet is not quality. It is really frustrating for a racquet at almost 200euros. I've asked for an exchange for another racket and I'm waiting for their reply. Very disappointed.

I received my racket on time, but the grip ripped off when I removed the packaging, probably because it had been overheated. I sent an e-mail with photos and asking for a commercial gesture in the hope of getting a new grip, but there was no reply to my e-mail. After-sales service leaves a lot to be desired, I'm disappointed with the site.

Very bad experience. Purchased for Christmas gifts arrived later. Useless assistance. Not even an apology...

After a laborious start-up with the wrong racket received and a rough communication, I received the right racket on time. A few more adjustments and the site will be a reference...

I have not received my package yet

I ordered a padel racket that I wanted to return. Unfortunately, I received no reply to my numerous return requests and in the end had to keep the racket. One star for the speed of shipment.

I paid for express delivery between 24/48h and I didn't receive the parcel until after 72h, and on contacting the after-sales service I received no reply and I think the message wasn't even received by the after-sales service because of a computer bug on the site. Bad shopping experience

I made an order on 25 October and it is still not delivered.

Racket received with a blow that I would like to keep because it is out of stock ... I am asked to send it back for expertise by the brand ...

Bad shipping very bad still waiting for my order. Its has already 10 days. Its the last time i m buying something from your company

the racket is defective

Empty parcel, waiting for news!...

The pressure of the balls is bad

Parcel not received yet

I did not receive my parcel

I didn't receive any parcel !!!

Order placed and paid for but the snowshoe was out of stock. I received two emails in a row telling me that the snowshoe was out of stock and then one telling me that my parcel had been dispatched... nothing to understand. I was reimbursed but I didn't get the gift in time for my partner's 30th birthday. Too bad...

The packaging was very weak. The parcel was damaged, which caused a delay. but in the end i received the same damaged parcel. parcels should be better packed. visually, everything went well with the racket, i hope there won't be any surprises in the future. the manager was in contact, thank you.