The online store Padel Reference is recognized for its exceptional product quality, with many customers highlighting the performance and comfort of the rackets and sneakers purchased. The site is noted for its swift and careful shipping, often delivering items ahead of schedule, which adds to the overall positive shopping experience. Customers consistently mention the efficiency of the order process, noting that orders are easy to place and track throughout delivery.
I didn't receive my order after more than 10 days, even though the website said I'd receive it in 2-3 days. I was therefore unable to play my tournament with my racket.
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D
Demos D.
Rating: 1 out of 5
following a purchase from 05/08/2024
Not the racket I ordered
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J
Jean françois M.
Rating: 1 out of 5
following a purchase from 28/07/2024
My racket has defects. Sincerely
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D
Dieu J.
Rating: 1 out of 5
following a purchase from 27/07/2024
I ordered a pro staff v2 racket and received a pro staff tour. I only noticed it after I had unpacked the racket and put the overgrip on. Lack of professionalism
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J
Jonathan L.
Rating: 1 out of 5
Order never received And after 2 messages sent, no response.
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C
Cédric P.
Rating: 3 out of 5
Good price but no response from customer service on my request
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C
Cédric P.
Rating: 3 out of 5
Good price but no response from customer service on my request
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C
Christophe B.
Rating: 3 out of 5
Change delivery partner - Mondial Relais is very uncertain about delivery times.
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Response from Padel Reference
Hello Christophe,
Thank you very much for your feedback. We are sorry to hear that your experience with Mondial Relais did not live up to your expectations in terms of delivery time. Your satisfaction is our top priority, and we take all feedback about our partners very seriously. We will do our best to ensure that such irregularities do not occur in the future. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts! The Padel Reference team
M
michael L.
Rating: 3 out of 5
Time-consuming delivery, especially within 10km of the chosen location
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2023
Describe your articles better, the Addidas strap is different from other snowshoes, and I find that you don't propose a solution when we notice it all because we have to remove the plastic to see it and the return becomes impossible.
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K
Kamal O.
Rating: 3 out of 5
Padel Thermo Bag (Babolat) As a new customer, this is the second time I've ordered from this online store. I ordered this bag on 3/10/2023, received it on 9/10/203. (Belgium) This Thermo bag is magnificent, of very good quality with several compartments. You can put 4 rackets with a few balls and drinks in the cooler. The positive point: the order tracking, the price, the quality of the product. Negative point: delivery time I also wanted to mention that my first order was the purchase of a new Babolat Technical Viper 2023 racket on 29/09/23. Unfortunately, this high-end racket has a manufacturing defect. At the moment, Padel Référence is making the necessary arrangements, awaiting a reply from them. I'll give you my final opinion once I've sorted out the problem, but I think everything will be back to normal in the next few days. That's why I put ?? ?? ?? for now. I have no doubt that this online store will only make new customers!
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Response from Padel Reference
Hello, thank you for your confidence. ?? We are happy to hear that you are satisfied with your latest order. As far as delivery times are concerned, we dispatch orders the same day. As the order was placed on a Friday, it is delivered after the weekend. Unfortunately, sometimes the carrier takes longer than expected. We'll get back to you shortly regarding your order of 29/09/23. Good luck on the courts! The Padel Reference team
A
Acheteur Vérifié
Rating: 3 out of 5
At 170 euros per racket. I expected better packaging and a protective cover for the racket. And not a single racket in 2 bubbles, wandering around in a box 3 times too big and unprotected.
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Response from Padel Reference
Hello, Thank you for taking the time to share your opinion. The availability of protective covers depends directly on the brands of products we carry. We are sorry to hear that your purchasing experience did not meet your expectations regarding the packaging of your racquet. We take your feedback very seriously and will strive to improve the packaging process. The Padel Reference team
A
Acheteur Vérifié
Rating: 1 out of 5
Catastrophic! Customer service is deplorable, I haven't received my order, the site only responds half-heartedly, gets my first name wrong, offers no solution. To be avoided!
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Response from Padel Reference
We sincerely regret that you have had a catastrophic experience with our customer service. Your dissatisfaction is a major concern for us, and we apologize for the mistakes that were made, including the failure to fulfill your order and communication problems. We take your feedback very seriously and are committed to improving our service. We thank you for sharing your concerns with us, and we take note of your feedback to prevent this from happening again in the future. The Padel Reference team.
A
Acheteur Vérifié
Rating: 3 out of 5
Order was cancelled due to unavailability of products, however refund was made promptly.
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Response from Padel Reference
Hello, First of all, thank you for taking the time to leave us a comment. I'm sorry to hear you had such a frustrating experience. We hope to see you again on our website. See you soon on the courts! The Padel Reference team.
A
Acheteur Vérifié
Rating: 3 out of 5
Order was cancelled due to unavailability of products, however refund was made promptly.
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Response from Padel Reference
Hello, First of all, thank you for taking the time to leave us a comment. I'm sorry to hear you had such a frustrating experience. We hope to see you again on our website. See you soon on the courts! The Padel Reference team.
A
Acheteur Vérifié
Rating: 3 out of 5
Speed in sending and receiving the order, free delivery but in the end the price was higher than on other sites for the same product reference. I will not buy from this site again.
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Response from Padel Reference
Hello, We are sorry to hear that your experience with us was not up to your expectations. This is an unusual case, as we strive to be at the best price all the time. Nevertheless, we are confronted with a strong price fluctuation which could explain this punctual discrepancy. We do our utmost to ensure that this happens as little as possible. The Padel Reference team
A
Acheteur Vérifié
Rating: 1 out of 5
Order well received but with half the items missing! 2 rackets ordered with 2 sets of balls and a teeshirt, I only received 1 rackette / 1 set of balls and a teeshirt No after sales service, after multiple reminders since the receipt of my package (standard call + msg without any reminder and email without response) Order number: ZHWJCPZFQ Contact: [email protected]
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