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M
Rating: 2 out of 5
I have requested a return twice and to date have received nothing.
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Customer reviews of Padel Reference
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 706 published reviews
Summary of reviews
Padel Reference delivers extremely fast and reliable service with rapid delivery times and well-packaged orders that arrive as described. Customers highlight careful packaging, accurate product descriptions, and a smooth, user-friendly site experience that makes ordering easy and efficient. The store shows strong reliability and responsiveness, with quick communications and solutions when items are temporarily unavailable, earning repeated trust and high recommendations. Prices are competitive and the product range includes rackets that satisfy buyers as they move to higher-performance options.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Ok
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M
Rating: 2 out of 5
I haven't received my package yet, it has been way slower than said in the website
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Response from Padel Reference
Hello Juan,
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
It says that your order has been delivered today.
Unfortunately, it can take longer for your order to arrive when the delivery company is very busy.
We wish you good luck on the courts!
Padel Reference's team
S
Rating: 4 out of 5
Perfect timing
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Response from Padel Reference
Hello Sophie,
We really appreciate your comment! Please come back to us if you need any assistance.
Have fun on the courts, and see you soon!
The Padel Reference team
We really appreciate your comment! Please come back to us if you need any assistance.
Have fun on the courts, and see you soon!
The Padel Reference team
G
Rating: 4 out of 5
.
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D
Rating: 2 out of 5
The racket is of mediocre quality, contrary to what I've read about it on your site.
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P
Rating: 4 out of 5
Satisfied
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S
Rating: 2 out of 5
Good customer service however very very bad delivery courier. GLS are a disaster
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J
Rating: 4 out of 5
Perfect
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F
Rating: 4 out of 5
Top
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E
Rating: 4 out of 5
Received quickly and in very good condition.
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Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
E
Rating: 4 out of 5
Received quickly and in very good condition.
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Response from Padel Reference
Hello Emilie, Thank you for taking the time to leave us a comment. Please don't hesitate to contact us if you have any questions or need any assistance. Good luck on the courts! The Padel Reference team
H
Rating: 4 out of 5
Fast delivery, item conforms. No worries
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Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
H
Rating: 4 out of 5
Fast delivery, item conforms. No worries
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Response from Padel Reference
Hello Hubert, Thank you very much for your positive feedback! Customer satisfaction is our top priority, and we are delighted that you had a positive experience with us. Please don't hesitate to contact us if you have any further questions or if we can help you in any other way. Good luck on the courts! The Padel Reference team
P
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
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Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
P
Rating: 4 out of 5
Order compliant Needs improvement: stop using GLS, which does not deliver packages on time and claims to come to you but does not.
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Response from Padel Reference
Hello Paul, Thank you for taking the time to leave us a comment. We're sorry to hear that your order arrived late. Unfortunately, once the parcel has been delivered to the carrier, we no longer have control over it. We hope you are satisfied with your order. Please do not hesitate to contact us if you have any questions or require assistance. Good luck on the courts, The Padel Reference Team
C
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
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Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
C
Rating: 4 out of 5
Fast delivery, as requested, only a minor disappointment as no grip or overgrip accessories were added.
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Response from Padel Reference
Hello Christophe, Thank you for taking the time to leave a comment! We've taken into account your comment about the lack of accessories and apologize for this small disappointment. Good luck on the courts! The Padel Reference team
F
Rating: 4 out of 5
bonjour un peu triste de ne pas avoir eu mon t-shirt mais bon on attendra les prochaines sales. sinon pas de soucis
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Response from Padel Reference
We are sorry to hear that you did not receive your t-shirt. Your satisfaction is very important to us, and we apologize for any inconvenience this may have caused. We look forward to serving you during the upcoming sales, and will do our best to provide you with an exceptional experience. See you on the courts! The Padel Reference team
F
Rating: 4 out of 5
bonjour un peu triste de ne pas avoir eu mon t-shirt mais bon on attendra les prochaines sales. sinon pas de soucis
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Response from Padel Reference
We are sorry to hear that you did not receive your t-shirt. Your satisfaction is very important to us, and we apologize for any inconvenience this may have caused. We look forward to serving you during the upcoming sales, and will do our best to provide you with an exceptional experience. See you on the courts! The Padel Reference team
A
Rating: 4 out of 5
Very complete site, a few display errors at times, but maybe that's due to the fact that I'm using my smartphone. Store with plenty of choice and the product descriptions are clear and useful even for beginners like me. Intuitive product search and fair prices, even when compared with supermarkets. Parcel received by colissimo within 48h. Thanks for the goodies! Scotch on the cardboard not great though. The blog is great, lots of information and help.
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Response from Padel Reference
Hello, Thank you for taking the time to write such a comprehensive review. We're delighted to hear that you like our site. Your satisfaction is a priority for us. See you soon on the courts, The Padel Reference team
A
Rating: 4 out of 5
Very complete site, a few display errors at times, but maybe that's due to the fact that I'm using my smartphone. Store with plenty of choice and the product descriptions are clear and useful even for beginners like me. Intuitive product search and fair prices, even when compared with supermarkets. Parcel received by colissimo within 48h. Thanks for the goodies! Scotch on the cardboard not great though. The blog is great, lots of information and help.
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Response from Padel Reference
Hello, Thank you for taking the time to write such a comprehensive review. We're delighted to hear that you like our site. Your satisfaction is a priority for us. See you soon on the courts, The Padel Reference team
A
Rating: 4 out of 5
I appreciated the availability of the sales correspondents following a request concerning a delivery.
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Response from Padel Reference
Hello Fabien, Thank you for your kind message! We do our utmost to satisfy our customers. See you soon on the courts! The Padel Reference team
A
Rating: 4 out of 5
I appreciated the availability of the sales correspondents following a request concerning a delivery.
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Response from Padel Reference
Hello Fabien, Thank you for your kind message! We do our utmost to satisfy our customers. See you soon on the courts! The Padel Reference team
A
Rating: 4 out of 5
4 stars because I haven't tried it yet, but the items correspond to the order and delivery was on time.
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Response from Padel Reference
Hello, thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a testimonial like yours. It's our customers who enable us to constantly improve. Thanks again for your comment! See you soon on the courts! The Padel Reference team.
A
Rating: 4 out of 5
4 stars because I haven't tried it yet, but the items correspond to the order and delivery was on time.
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Response from Padel Reference
Hello, thank you from the whole team! Your satisfaction is our priority and it warms our hearts to read a testimonial like yours. It's our customers who enable us to constantly improve. Thanks again for your comment! See you soon on the courts! The Padel Reference team.
C
Rating: 4 out of 5
I really appreciated receiving my order on time and was touched by the little gift that came with it.
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Response from Padel Reference
Corinne, thank you so much for your great review. We really appreciate you taking the time to share your experience with us! The Padel Reference team