Customer reviews of Palais du Rosaire

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Francesco V.

Rating: 4 out of 5

Published on 06/03/2021 à 12h12 following a purchase from 06/03/2021

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Francesco V.

Rating: 4 out of 5

Published on 06/03/2021 à 12h12 following a purchase from 06/03/2021

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Frederic G.

Rating: 2 out of 5

Published on 05/03/2021 à 13h55 following a purchase from 05/03/2021

My parcel arrived and the bottles had leaked inside and were all soaked, so I called you and you will replace the bottles for me.

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Daudré-Vignier J.

Rating: 4 out of 5

Published on 04/03/2021 à 15h48 following a purchase from 04/03/2021

Very friendly and helpful. Delivery time too long.

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Client

Rating: 4 out of 5

Published on 03/03/2021 à 11h43 following a purchase from 03/03/2021

Satisfied with my order and fast

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Amandine

Rating: 4 out of 5

Published on 01/03/2021 à 09h15 following a purchase from 01/03/2021

Quick delivery.always a kind word in the order. I recommend it!

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Reine C.

Rating: 4 out of 5

Published on 18/02/2021 à 22h26 following a purchase from 18/02/2021

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Reine C.

Rating: 4 out of 5

Published on 18/02/2021 à 22h26 following a purchase from 18/02/2021

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Gabriella

Rating: 4 out of 5

Published on 17/02/2021 à 12h59 following a purchase from 17/02/2021

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Gabriella

Rating: 4 out of 5

Published on 17/02/2021 à 12h59 following a purchase from 17/02/2021

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Daniel K.

Rating: 3 out of 5

Published on 16/02/2021 à 12h22 following a purchase from 16/02/2021

Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.

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Response from Palais du Rosaire

Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/02/2021 à 17h44 following a purchase from 15/02/2021

They should make it clear that free delivery after spending a certain amount is only available in France and doesnt apply internationally. I found this misleading however the service was great other than that.

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Marie O.

Rating: 1 out of 5

Published on 11/02/2021 à 14h59 following a purchase from 11/02/2021

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Response from Palais du Rosaire

Hello Marie, we shipped your parcel on Thursday January 28th. It is currently in transit through the Colissimo network. Your parcel is waiting for a plane to Reunion Island. With COVID19, planes are less frequent, so parcels may take longer to be delivered. But you will receive your parcel. Have a nice day!

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Marie O.

Rating: 1 out of 5

Published on 11/02/2021 à 14h59 following a purchase from 11/02/2021

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Response from Palais du Rosaire

Hello Marie, we shipped your parcel on Thursday January 28th. It is currently in transit through the Colissimo network. Your parcel is waiting for a plane to Reunion Island. With COVID19, planes are less frequent, so parcels may take longer to be delivered. But you will receive your parcel. Have a nice day!

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Cristiana C.

Rating: 3 out of 5

Published on 10/02/2021 à 16h50 following a purchase from 10/02/2021

I prodotti sono buoni ma la spedizione è troppo lunga

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Response from Palais du Rosaire

Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/02/2021 à 20h31 following a purchase from 07/02/2021

easy navigation - fairly fast delivery - fragile items well packaged except for: the bags of Lourdes water sweets, which didn't stand up to transport and arrived "burst".

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Response from Palais du Rosaire

Hello Corine, thank you for your order and your comment :) we are going to reinforce the protection of the mint pastilles with Lourdes water to guarantee their protection during delivery.See you soon :)

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Marjorie T.

Rating: 1 out of 5

Published on 06/02/2021 à 13h17 following a purchase from 06/02/2021

Damaged items Virgin hand brokenCross with many defectsHost box badly made Disappointed for an order of 55 euros Only the holy water was in conformity and the holy water font

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Response from Palais du Rosaire

Hello Marjorie, We replied to you on Thursday, January 28, that if your items were faulty we could exchange them without any problem. I invite you to make a request for exchange or refund via your customer account and we will respond favorably and as soon as possible. See you soon! Pauline.

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Cinzia D.

Rating: 4 out of 5

Published on 20/01/2021 à 20h46 following a purchase from 20/01/2021

Dovete usare un corriere che impieghi meno giorni. Grazie

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Joseph M.

Rating: 4 out of 5

Published on 15/01/2021 à 16h59 following a purchase from 15/01/2021

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Joseph M.

Rating: 4 out of 5

Published on 15/01/2021 à 16h59 following a purchase from 15/01/2021

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Gillian S.

Rating: 4 out of 5

Published on 11/01/2021 à 09h52 following a purchase from 11/01/2021

2 out of my 10 items were broken and needed glue

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/01/2021 à 19h28 following a purchase from 10/01/2021

Very happy with my order

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Jean-Michel P.

Rating: 3 out of 5

Published on 07/01/2021 à 20h42 following a purchase from 07/01/2021

One medal arrived split in two (unstuck)

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Response from Palais du Rosaire

Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!

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Raymond K.

Rating: 4 out of 5

Published on 07/01/2021 à 18h20 following a purchase from 07/01/2021

tres bien pas la peine de se deranger voir dans votre etablissement palais du rosaire ce site est impeccable cela faisait des décennies depuis 1988 que je faisais des achats rue de la grotte 2000km allé retour je suis du 59 près de MAUBEUGE mais au moins j'ai tout sous la main a bientot bien cordialement

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Jane B.

Rating: 1 out of 5

Published on 06/01/2021 à 21h34 following a purchase from 06/01/2021

Still waiting on delivery!!! Status ? ETA?

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Response from Palais du Rosaire

Hello, Thank you for your order. On my computer system, it is marked that your package was delivered to your home on 7 January. Is this the case? See you soon

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Aurélie C.

Rating: 2 out of 5

Published on 05/01/2021 à 19h42 following a purchase from 05/01/2021

I received my broken candle... Too late to give for Christmas. I do not recommend

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Response from Palais du Rosaire

Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.

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Prucia Z.

Rating: 3 out of 5

Published on 05/01/2021 à 15h45 following a purchase from 05/01/2021

The rosaries are smaller than my attempted ones and are already cut.

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Response from Palais du Rosaire

Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline

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Ollassa

Rating: 4 out of 5

Published on 03/01/2021 à 16h36 following a purchase from 03/01/2021

I am very satisfied with your site, I thank you for the gift of the Blessed Virgin and Saint Bernadette. And above all, thank you for the comforting note.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 30/12/2020 à 22h15 following a purchase from 24/12/2020

Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.

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Response from Palais du Rosaire

Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.

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Martine L.

Rating: 2 out of 5

Published on 30/12/2020 à 10h48 following a purchase from 30/12/2020

Fast delivery Good quality candle

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Rosanna D.

Rating: 4 out of 5

Published on 28/12/2020 à 19h40 following a purchase from 28/12/2020

Gli astucci con la mini Natività sono molto carini e hanno suscitato piacevole sorpresa in chi li ha ricevuti. Esperienza positiva con Palais du Rosaire, con l'unico neo della spedizione un po' lenta, che mi ha fatto temere di non ricevere la merce prima di Natale (ordine 9 dicembre, consegna 23 dicembre).

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/12/2020 à 18h49 following a purchase from 28/12/2020

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Response from Palais du Rosaire

Ciao, sul computer che traccia il tuo pacco è stato consegnato il 28 dicembre. Ci dispiace se i tempi di consegna sono stati così lunghi.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/12/2020 à 18h49 following a purchase from 28/12/2020

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Response from Palais du Rosaire

Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.

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Philippe D.

Rating: 4 out of 5

Published on 28/12/2020 à 17h38 following a purchase from 28/12/2020

May the Blessed Virgin Mary bless you in the name of the Lord Jesus Christ and on my behalf God's best angel.

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Nicolas P.

Rating: 1 out of 5

Published on 26/12/2020 à 16h29 following a purchase from 26/12/2020

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Response from Palais du Rosaire

Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.

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Nicolas P.

Rating: 1 out of 5

Published on 26/12/2020 à 16h29 following a purchase from 26/12/2020

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Response from Palais du Rosaire

Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.

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Alex A.

Rating: 1 out of 5

Published on 26/12/2020 à 10h26 following a purchase from 26/12/2020

I ordered a rosary and never received it, but the amount was deducted from my account.

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Response from Palais du Rosaire

Hello, your review is not associated with an order reference. Could you please provide it for us. There may have been a problem with your delivery. We can help you. See you soon

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Aurelie L.

Rating: 4 out of 5

Published on 23/12/2020 à 16h13 following a purchase from 23/12/2020

Shame the candles weren't wrapped as all the wax spilled into the box. Otherwise very fast service and satisfied

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Response from Palais du Rosaire

Hello Aurélie. Thank you for your order. We are sorry for this incident. From now on the candles will be fully packed to avoid this kind of problem. Thank you for your feedback which helps us to improve :). Have a nice Christmas!

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Aurelie

Rating: 3 out of 5

Published on 21/12/2020 à 11h36 following a purchase from 21/12/2020

Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé

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Response from Palais du Rosaire

Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!

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Jessica L.

Rating: 4 out of 5

Published on 18/12/2020 à 15h53 following a purchase from 18/12/2020

I placed an order and I am satisfied.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/12/2020 à 14h28 following a purchase from 18/12/2020

Gli oggetti sono ben presentati, c'è un'ampia scelta, la ricerca è veloce, così come la registrazione dell'account; il servizio clienti è rapido e cortese.L'unico motivo per cui non assegno 5 stelle è la spedizione, un po' lenta.

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Response from Palais du Rosaire

Hello, thank you for your order and your very constructive comment. We will work on the speed of our website :)

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Brigitte B.

Rating: 4 out of 5

Published on 17/12/2020 à 10h36 following a purchase from 17/12/2020

fast and careful delivery, always with a nice note.

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Anne

Rating: 4 out of 5

Published on 16/12/2020 à 17h52 following a purchase from 16/12/2020

very pretty medal but it should be stressed that the size includes the buckle!! so it is actually very small ... so a little disappointed.

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Response from Palais du Rosaire

Hello Anne, Thank you for your order. We specify in all our descriptions that the size of the medal also includes the clasp. Example: Classic cross pendant with Christ in gold-plated, measuring 3cm high, including the clasp.

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Jojo G.

Rating: 4 out of 5

Published on 15/12/2020 à 12h34 following a purchase from 15/12/2020

Very fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2020 à 12h44 following a purchase from 13/12/2020

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/12/2020 à 12h44 following a purchase from 13/12/2020

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Patrizia

Rating: 4 out of 5

Published on 13/12/2020 à 12h31 following a purchase from 13/12/2020

Ho ordinato diverse confezioni di pastiglie all'acqua benedetta di Lourdes. Il pacco è arrivato in ottime condizioni e l'imballaggio ha protetto le pastiglie, che sono rimaste integre. Ho gradito molto che nella confezione abbiano incluso anche due immagini religiose e una medaglietta, il tutto corredato da un biglietto di ringraziamento scritto a mano.Non do cinque stelle solo perché ci sono dovuti più giorni di quelli dichiarati per la consegna.

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Frédéric

Rating: 1 out of 5

Published on 13/12/2020 à 10h14 following a purchase from 13/12/2020

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Response from Palais du Rosaire

Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.

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Frédéric

Rating: 1 out of 5

Published on 13/12/2020 à 10h14 following a purchase from 13/12/2020

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Response from Palais du Rosaire

Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.