Customers consistently praise fast and reliable delivery, with items arriving quickly and in accordance with descriptions and photos. The packaging is repeatedly described as careful and well protected, sometimes including small gifts or cards, which enhances the sense of care and professionalism. Product quality and presentation are highlighted through mentions of items matching expectations, well-packaged statues and bracelets, and overall satisfaction with the experience. Customer service and reliability are underscored by timely processing, efficient shipping, and positive remarks about trust and repeat orders.
The parcel arrived on time. The extra touches with the order are very much appreciated, as is the personalized note. Nevertheless, it's hard to get a real idea of the actual size of the medallion. It seems small to me. Perhaps a full-size picture would be in order to avoid disappointment. Otherwise, everything else is perfect.
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Response from Palais du Rosaire
Hello, thank you for your order :) we put quite large pictures of the jewels on our website so that you can appreciate the details of the jewels. We add in each description the size of the jewels so that you can realize the real size. Have a nice day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2020
Very good, except that the medallion was not in the box, but next to it. Since it was a gift delivered directly to the person, it's not as good.
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D.
Rating: 4 out of 5
following a purchase from 08/12/2020
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Response from Palais du Rosaire
Hello, Thank you for your order. I'm Pauline :) I'm the person in charge of the website. Maybe we'll have the chance to talk on the phone :) Have a nice day
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D.
Rating: 4 out of 5
following a purchase from 08/12/2020
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Response from Palais du Rosaire
Hello, Thank you for your order. I'm Pauline :) I'm the person in charge of the website. Maybe we'll have the chance to talk on the phone :) Have a nice day
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Bruno B.
Rating: 3 out of 5
following a purchase from 08/12/2020
Crèche un peu desevente
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Response from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
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Terese A.
Rating: 1 out of 5
following a purchase from 29/11/2020
Scarsissima visto che ad oggi ancora non é arrivato il pacco
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Response from Palais du Rosaire
Ma'am, we have launched a survey with Mondial Relay to expedite the delivery of your package. We are doing everything we can to expedite the delivery. We apologize for the inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
TUTTO BENE.ARRIVATO TUTTO, PROPRIO COME SPERAVO.GRAZIE.GIUSEPPE
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Concetta
Rating: 4 out of 5
following a purchase from 21/11/2020
Avrei voluto dare 5 stelle ma spiego il motivo di una stella in meno: il corriere ha consegnato ad una signora (quasi sconosciuta a me) il mio paccchetto. Poteva chiamarmi e accordarci....Riguardo al mio ordine sono molto felice, tutto come desideravo. Ho ricevuto in regalo una medaglietta. Ringrazio molto
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Response from Palais du Rosaire
Hello, You will receive your order today or tomorrow. With COVID, packages are sometimes delayed. We are sorry for the delay.
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Samuel
Rating: 4 out of 5
following a purchase from 23/11/2020
Their products are very high quality, and delivery was fast.
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Sandrine C.
Rating: 4 out of 5
following a purchase from 20/11/2020
The beaded rosary is beautiful, but the carved wooden beads on the other rosary are too small.
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Claudia L.
Rating: 4 out of 5
following a purchase from 18/11/2020
Tutto ok . Prodotti richiesti arrivati
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Chantal
Rating: 3 out of 5
following a purchase from 11/11/2020
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
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Syndie
Rating: 4 out of 5
following a purchase from 10/11/2020
I am very satisfied with this site but I find that there are not enough products. I've already been to lourdes and I know there's much more choice.
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Kurtzemann J.
Rating: 4 out of 5
following a purchase from 03/11/2020
I've received the items I ordered and they conform to the description. I just wish the lanterns had a door, which would have been better in rainy weather and would have prevented the candle from going out? but it's true that at that price you can't have everything you should point it out on your website know that on the whole I'm satisfied with your products there's no problem I'm just waiting for you to let me know if the 30 saints prayer booklet is available again thank you and good evening to you all
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Response from Palais du Rosaire
Hi Jean-Paul, we've added to the product sheet that the lantern opens from the top for our next customers. Thank you for your constructive comment :). For the Saints prayer booklet, we've saved your e-mail in our system and when the item comes back into stock you'll be automatically notified. Good day and see you soon.
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Piera A.
Rating: 4 out of 5
following a purchase from 01/11/2020
Tutto come nella descrizione. Purtroppo però ho dovuto incollare delle parti perché sono arrivate staccate.
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Suzanne
Rating: 3 out of 5
following a purchase from 31/10/2020
You did a lovely job in sending me the Calendars for 2021 from Suzanne Hughes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2020
Delivery too long, letter carrier couldn't find the address, otherwise good product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2020
Good products. Fast delivery. Would recommend.
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Fernand C.
Rating: 4 out of 5
following a purchase from 27/10/2020
thank you for the fast and high quality online sales. i would suggest increasing the diameter of the beads to make it easier to feel the succession of prayers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2020
I'm happy overall, but I'm a bit disappointed with the size of the beads on the rosaries.
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Jocelyne
Rating: 4 out of 5
following a purchase from 24/10/2020
The beads are too tight and the cord too thin for the weight of the rosary.
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Daniele S.
Rating: 4 out of 5
following a purchase from 23/10/2020
Mi sono trovato bene. Grazie
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
I'm satisfied with my order, but it's a shame you don't put the dimensions on all the rosaries on the site. Otherwise, the rosaries are as beautiful as in the photos.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
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Evelyne F.
Rating: 4 out of 5
following a purchase from 19/10/2020
Very satisfied.EF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2020
Satisfied. Quality products, very well packaged and protected for transport, fast delivery. The only drawback was that the chain and cross were delivered in a tiny plastic box, wrapped in heavy scotch tape that I had trouble removing, so the box is sticky, which is a shame. On the other hand, the statuettes are splendid.
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Sylvain A.
Rating: 4 out of 5
following a purchase from 06/10/2020
The order arrived quickly and in good condition, but the rosaries are missing a "Our Father" bead.
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Alessandro M.
Rating: 4 out of 5
following a purchase from 27/09/2020
Se devo essere sincero, avevo ordinato una corona di rosario color violetto e invece l'ho ricevuta bianca. Qusto è certo un motivo di biasimo. Tuttavia anche qulla che ho riceevuto è bella, e va bene così.
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Karl R.
Rating: 1 out of 5
following a purchase from 26/09/2020
The rosary is very beautiful. The problem is that my wife bought one that she wore on her wrist and the cross was very small. She broke it so I ordered another and I was very upset because the cross is too big and she can't wear it on her wrist.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2020
I'm still waiting for my order... paid in express delivery, delivered to my address but not at all put in the mailbox of 8bis and not 8 result no package and I am certified that this was delivered to my address.I leave ala week and I needed to accompany me in my daily life, but especially for my children.Great disappointment especially that my comment was not taken into account and I am assured that my package was delivered to me.
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Josette C.
Rating: 4 out of 5
following a purchase from 24/09/2020
Hello, I received a very nice bottle with very good water to drink, I think maybe to start later.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
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Response from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
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Marie-Antoinette L.
Rating: 4 out of 5
following a purchase from 18/09/2020
Thank you for the excellent service and the excellent quality of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/09/2020
Order arrived very quickly and well packaged. Thank you
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Gilles C.
Rating: 2 out of 5
following a purchase from 11/09/2020
No I am not at all satisfied I had asked for pouches or gift wrap when ordering I received nothing I made the remark by email not even an answer the complete contempt I am sincere very disappointed and bitter I will no longer go through them ..... they have just answered me no paper or free pouches but in the packages there are free gifts sorry not in mine I paid all my items please ...
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Response from Palais du Rosaire
Hello Mr Carli, gift wrapping is not included in the preparation services. I'm sorry our service didn't get back to you. But it's not possible to get gift wrap for free. We include gifts in each parcel to thank you for your order. Have a nice day!
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Brunella P.
Rating: 1 out of 5
following a purchase from 10/09/2020
E' quasi un mese che aspetto l'arrivo del mio ordine e ancora non è arrivato...
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Response from Palais du Rosaire
Hello, Your package is indeed in Italy and is in transit on Mondial Relay's logistics platform to be delivered to you. You will therefore receive your package very quickly. With the current economic situation some packages are sometimes delayed.
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Nathalie V.
Rating: 3 out of 5
following a purchase from 06/09/2020
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
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Response from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2020
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Beautifully made religious articles, prompt and careful shipment.
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Mireille Q.
Rating: 4 out of 5
following a purchase from 18/08/2020
Thank you in advance for your reply.
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Mylène M.
Rating: 4 out of 5
following a purchase from 16/08/2020
It would be a good idea to have the articles well-balanced before selling them, especially with the current problems.
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Response from Palais du Rosaire
Hi Mylène, our items are blessed, we just don't put it before :). Thank you for your order. Have a nice day!
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