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D
Rating: 4 out of 5
Everything was perfect, except for the package which arrived half broken.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
Thank you for my order, it was a pleasure to receive your religious articles and I look forward to seeing you at the next pilgrimage 🙏
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P
Rating: 3 out of 5
It's a pity that a medal on the rosary is a defect with a whitish trace.
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Response from Palais du Rosaire
Hello,
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
G
Rating: 2 out of 5
My address was incomplete and my parcel was delivered 4 days late.
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Response from Palais du Rosaire
Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.
S
Rating: 2 out of 5
I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.
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Response from Palais du Rosaire
Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
M
Rating: 3 out of 5
Disappointed that the rosary is in Italian
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Response from Palais du Rosaire
Hello,
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
L
Rating: 4 out of 5
I'm very happy with my order, with just one small problem. I find that the medal of the bracelet dizainier is smaller than on the photo and I did not have a gift in my order as was specified on the site.
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L
Rating: 2 out of 5
ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days
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D
Rating: 2 out of 5
5,candles not what I ordered.
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E
Rating: 4 out of 5
Jewelry always very good quality I recommend your store thank you
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H
Rating: 3 out of 5
Thank you for the small gift, but 1 candle received without the candle stick, and a medal opened on the 2 and in a few days the silver color fades.
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J
Rating: 4 out of 5
It's great
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R
Rating: 3 out of 5
We look forward to hearing from you
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C
Rating: 4 out of 5
Pretty but a little small. Thank you for that. For the little gift. Best regards. Claude Lemee.
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C
Rating: 4 out of 5
I will recommend
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J
Rating: 4 out of 5
My first time to order here. My order was prepared and shipped within the expected timeframe, though the delivery was delayed due to weather conditions. Still an awesome experience.
M
Rating: 3 out of 5
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
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C
Rating: 1 out of 5
Too small and what's more I returned the item and still haven't been reimbursed.
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Response from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
J
Rating: 4 out of 5
I'm very pleased with my purchased
I
Rating: 4 out of 5
Hello, I'm completely satisfied with what I received, plus a little souvenir from Lourdes that really touched me. The only drawback was that the parcel, marked fragile, was open on one side, but fortunately nothing was missing and everything was intact. I wish the delivery company would be more careful.
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R
Rating: 4 out of 5
Shipment conforms to order, and delivery perfectly on time.
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H
Rating: 3 out of 5
Order missing from package
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C
Rating: 4 out of 5
Very happy, already several orders, fast
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N
Rating: 4 out of 5
Impeccable delivery and customer-oriented team. I highly recommend them!
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M
Rating: 4 out of 5
I only give 4 stars because the descriptions are often misleading as to sizes.
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A
Rating: 4 out of 5
Order arrived with everything I had ordered. The only drawback is the long delivery time.
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A
Rating: 4 out of 5
I'm a loyal customer at Palais du Rosaire, lots of choice, attractive price.
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M
Rating: 4 out of 5
item conforms to what I wanted fast delivery by colissimo but without signature would be better for me, I would recommend without problem.
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C
Rating: 3 out of 5
This time, I was disappointed by the shipping time. I had asked for express delivery, which has a cost, and I didn't really take advantage of it.
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A
Rating: 4 out of 5
Fast shipping. Satisfied with my order
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A
Rating: 3 out of 5
Change of delivery point.
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A
Rating: 1 out of 5
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
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Response from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
F
Rating: 4 out of 5
Package received well packed. The box is a bit large. Everything else is ok.
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A
Rating: 4 out of 5
Il prodotto ordinato è ottimo, arrivato integro e ben confezionato. Una stella in meno per la lentezza della spedizione, che ha impiegato due settimane, nonostante aver scelto e pagato la spedizione più rapida.
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M
Rating: 2 out of 5
However, the people on the phone are very friendly and do their best. I don't think I can recommend it.
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J
Rating: 4 out of 5
Great products as always and much appreciated delivery.
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A
Rating: 4 out of 5
a little small for a man of good constitution, but it'll do, it won't budge :)
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A
Rating: 1 out of 5
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
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Response from Palais du Rosaire
You did not pick up your parcel at a relay point.
C
Rating: 3 out of 5
Bonjour je suis très déçu du chapelet car les accroches était Pas tout cerclit je la perdu 3 fois j'ai dû les reprendre un par un . Sincerely mr Carafassi.
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Response from Palais du Rosaire
Hello,I'm sorry to read your message. I see that there is still time for you to return the defective rosary. Please contact our after-sales service on 05.62.92.25.00. We will be able to refund you or offer you another rosary. We apologize for the inconvenience,
L
Rating: 2 out of 5
I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?
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Response from Palais du Rosaire
Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.