Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
I bought votive candles and I am very disappointed by this product.
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Response from Palais du Rosaire
We are very sorry to hear that the votive candles you ordered did not meet your expectations. 😔
To better understand your disappointment, could you please elaborate on what fell short? Was it the burn time, the quality of the wax or some other aspect? Please do not hesitate to contact us directly at [email protected] or 0562922500 so that we can find a solution to suit you.
With our sincere apologies and regards,
Le Palais du Rosaire
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michelle S.
Rating: 1 out of 5
following a purchase from 23/10/2024
Speed
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Response from Palais du Rosaire
Thank you for your feedback! We are delighted that you were satisfied with the speed of our service. We hope to see you soon!
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Marie A.
Rating: 3 out of 5
following a purchase from 12/10/2024
Satisfied, the only downside is that you can't really make out the time changes.
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Sabrina F.
Rating: 1 out of 5
following a purchase from 28/09/2024
The rosary is not at all the same color as on the site.
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Viviane L.
Rating: 2 out of 5
following a purchase from 02/10/2024
No message for delivery point availability
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Response from Palais du Rosaire
Thank you for your feedback, although we are sorry to hear of your dissatisfaction. 😔
Regarding the absence of a message for the availability of your order at the delivery point, we understand how frustrating this may have been. However, this type of notification is handled directly by the carrier, and unfortunately is beyond our control. 🙁
We make every effort to work with reliable shipping partners and constantly improve the tracking of our shipments. We will pass on your comment to our carrier so that they can avoid this kind of inconvenience in the future.
We regret that this incident has affected your experience with us and that you have given us a mark for a situation beyond our control. We hope that, despite this episode, you will trust us for your future orders. 🙏
Don't hesitate to contact us if you need any help or clarification. We're here to help. 😊
With apologies and dedicated regards,
The Palais du Rosaire team
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Séraphim S.
Rating: 3 out of 5
following a purchase from 26/09/2024
The items are great but the delivery went very badly, my parcel was open and the deliveryman put it on the window of my neighbor who is a thief... moreover there were footprints on the parcel and it was soaked... unacceptable on the part of GLS, they should change the delivery service.
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Response from Palais du Rosaire
Hello,
Thank you for your feedback and for your appreciation of our products. However, we are very sorry for the problems you had with the delivery. What you describe is totally unacceptable, and we understand your dissatisfaction.
We work with our carriers to provide a quality service, but it seems that this time GLS did not meet our expectations or yours. We will immediately report this incident to their department so that such a situation does not recur.
Your satisfaction is our priority. If any items have been damaged, or if you would like further assistance, please do not hesitate to contact our customer service department: we will do everything we can to help you.
We apologize for this disappointing experience,
The Palais du Rosaire team
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Christine D.
Rating: 3 out of 5
following a purchase from 25/09/2024
After placing my order, I sent an e-mail asking them to mention the name of the sender. With no reply, I phoned: they were impossible to reach from 9am to 5pm, when I finally managed to get through to someone. Obviously, the package was gone, with no message. And just a rather unkind "sorry". Frankly, it doesn't make you want to recommend them.
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Response from Palais du Rosaire
We are sincerely sorry for this disappointing experience and for the lack of responsiveness on our part. Please be assured that we will do our utmost to improve our communication and telephone availability. We hope to have the opportunity to regain your confidence in our next order. Thank you again for your feedback, which helps us to improve. 🙏
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Pitshou L.
Rating: 1 out of 5
following a purchase from 20/09/2024
Beloved
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Anne-Marie C.
Rating: 3 out of 5
following a purchase from 18/09/2024
I waited more than 10 days for my order, because the lead times are longer when there are engravings to be made on a medal and items are missing. On the other hand, when you receive several orders in succession, the gift is always the same: a simple image.
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Response from Palais du Rosaire
Hello,
Thank you for your detailed feedback. We are sorry that the delivery took longer than expected. Indeed, engraving requires a little more time, and we do our best to keep you informed in these cases. Regarding the lack of items, this does not reflect our standards, and we apologize for the inconvenience.
We also understand your comment about the gifts offered. We try to add symbolic attention to each order, but we take note of your suggestion to diversify our small gifts to make each experience more unique.
Your satisfaction is important to us, and we hope to offer you even better service for your next orders. Please do not hesitate to contact us if you have any further suggestions or concerns.
Best regards,
The Palais du Rosaire team
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carmen H.
Rating: 1 out of 5
following a purchase from 16/09/2024
My package dident not arrive.
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Ludovic P.
Rating: 1 out of 5
following a purchase from 08/09/2024
Very satisfied
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Cindy S.
Rating: 2 out of 5
following a purchase from 08/09/2024
On a bronze-colored plate that has been gone for a while now
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marie-joseph C.
Rating: 1 out of 5
following a purchase from 03/09/2024
my parcel arrived on the promised date. the statue of the virgin was very well protected. thank you for this order.
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arlette S.
Rating: 3 out of 5
following a purchase from 26/08/2024
Hello, there was an error in my order, I had ordered a set of Raphael novena and I received a set of angel simple, I sent a message on your site but no response
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Response from Palais du Rosaire
We are very sorry for the error in your order. This is not the quality of service we wish to offer. Thank you for your patience and sorry again for this inconvenience. 🙏
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Yamina M.
Rating: 1 out of 5
following a purchase from 24/08/2024
Our Lady of Mount Carmel's scapulars are unimportant because they are plastic-coated. The angles are uncomfortable and even hurtful. They should be made of fabric so that they can be worn.
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Laëtitia B.
Rating: 3 out of 5
following a purchase from 22/08/2024
The items are of lower quality ...especially for the price of certain items ..but they are still acceptable . The clasp on the rosary box doesn't even close. A little disappointed with this order that I was looking forward to.
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Response from Palais du Rosaire
We are very sorry to hear that this order did not meet your expectations, especially after all the anticipation and enthusiasm you had. We take your comments about the quality of the items and the problem with the clasp on the rosary box very seriously. Thank you for your patience and for your feedback, which helps us to improve. 🙏
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Daniel S.
Rating: 1 out of 5
following a purchase from 20/08/2024
Hello I ordered the rosary saint brigitte with 6 tens but the rosary received has only 5 tens. thank you
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Lionel H.
Rating: 2 out of 5
following a purchase from 22/08/2024
Spark plug too short
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Marie Augustina B.
Rating: 3 out of 5
following a purchase from 16/08/2024
Very good quality item, except that the fresh is super expensive.
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Response from Palais du Rosaire
Thank you very much for your feedback and for your appreciation of the quality of the item! We understand that shipping costs may seem high, and we are constantly working to offer more economical solutions. If you have any questions or require further information, please do not hesitate to contact us. Thank you again for your trust! 😊🙏
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Eric M.
Rating: 3 out of 5
following a purchase from 18/08/2024
Unfortunately my rosary was broken
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Felix F.
Rating: 3 out of 5
following a purchase from 09/08/2024
parcel refused by the relay pickup, then delivered in another relay, thus enormously long delay, moreover my angel with the broken wing the votive candle base broken, but that is not of competence because well packed. But be careful to choose your relay point and carrier. So I did not want to return the package I glued the wing of my angel when the candle sen, is not very important, I agree that you publish my message so that other people being delivered to the Market Epinouze 26210 not be fooled by the lack of professionalism of this store. Thank you. Sincerely
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Response from Palais du Rosaire
We are very sorry for the inconvenience you have experienced with the delivery of your order, in particular the parcel delivery service and the condition of the items when they arrived. We thank you for your understanding and patience with this situation. We take note of your comments concerning the relay point and the carrier, and we will review this to avoid this kind of problem recurring in the future. Thank you again for your feedback, and we remain at your disposal for any further assistance.
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Stéphane L.
Rating: 2 out of 5
following a purchase from 07/08/2024
I still haven't received my order after 10 days !!!!😡😡😡
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Maria Delfina S.
Rating: 1 out of 5
following a purchase from 01/08/2024
I still haven't received the package 📦 and I don't know how to track it down
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Monique M.
Rating: 3 out of 5
following a purchase from 26/07/2024
I'm a little disappointed because my St Christophe key ring was missing.
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Response from Palais du Rosaire
We apologize again for the inconvenience, and thank you for your patience. 🙏
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Catherine V.
Rating: 2 out of 5
following a purchase from 22/07/2024
I placed an order for an item in several quantities and these arrived with a mix of colors, which was not specified on the site. I needed a single color to follow a theme (and had no choice). So, following this order, I contacted customer service but no one has replied to my e-mail to date... Disappointed...
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Mélissa F.
Rating: 1 out of 5
following a purchase from 06/07/2024
I received damaged items can not be reimbursed forced to return not want so disappointed
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Response from Palais du Rosaire
Hello,
As we explained to you, we offered you an exchange of the product or a refund against the return of the product at our expense. You did not want this and wanted a refund while keeping the item.
Our return conditions do not mention any refund without returning the products, even if they are damaged.
Yours faithfully
Le Palais du Rosaire
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Valerie Où Serge G.
Rating: 3 out of 5
following a purchase from 06/06/2024
Order received 3 weeks later, without the small wooden rosary of Olivier de Padre Pio and that of Mary who unties the knots in blue crystal pearls which was to accompany my dad in the other life (big in the heart).
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Gildas C.
Rating: 3 out of 5
following a purchase from 25/06/2024
everything is fine, except for the Holy Family novena, which must have sunk, perhaps because of the heat, as the wax is all soft and seems defective!
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Yukiko W.
Rating: 1 out of 5
following a purchase from 16/06/2024
product out of stock, receive another product .
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Isabelle F.
Rating: 3 out of 5
following a purchase from 06/06/2024
Super merci
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CLAUDINE CLAIRE B.
Rating: 3 out of 5
following a purchase from 21/05/2024
I received my parcel but it was missing a €5 oil. They could have called me and asked me to make another choice. Taking 5 minutes would have been a better choice.
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Odette O.
Rating: 2 out of 5
following a purchase from 22/05/2024
First order in December topissime The second problem on the delivery solved certainly but with my Request The quality of the novenas is not terrible
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catherine B.
Rating: 2 out of 5
following a purchase from 15/05/2024
The bracelet broke the day after I received it.
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Martine D.
Rating: 3 out of 5
following a purchase from 07/05/2024
Crucifix received without any problem. The magnetism was missing.
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Max V.
Rating: 3 out of 5
following a purchase from 30/04/2024
the order went well, but the carrier didn't, because although I was present at home the delivery wasn't made on the day planned. it was necessary to change the place of delivery by pick-up, which is a shame.
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Loréna H.
Rating: 2 out of 5
following a purchase from 01/05/2024
I ordered a mini Saint Mark's Bible. Delivery was quick but I received it dented and damaged on the sides. Even though it only cost me €6.90, I'm still disappointed and disgusted. I won't be ordering from this site again. And then even when I receive advertising emails, I unsubscribe and they keep sending them anyway!!!! And
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Lily D.
Rating: 3 out of 5
following a purchase from 24/04/2024
Hello, The items are very beautiful. The only problem is that most of the crosses I ordered arrived a little damaged on the edges or badly stuck (the picture). Which is a shame, as I was buying them as gifts. However, lots of choice and very nice religious items 👍🏼
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Cécile J.
Rating: 3 out of 5
following a purchase from 08/04/2024
Missing products Wish I'd known sooner
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Response from Palais du Rosaire
Hello Mrs Jankowski,
We understand your disappointment, unfortunately we were out of stock, an email was sent to you before the order was shipped to let you know.
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Malik L.
Rating: 2 out of 5
following a purchase from 13/04/2024
Very poorly packaged ....... Let every spirit praise the lord
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Sylvie L.
Rating: 1 out of 5
following a purchase from 06/04/2024
Hello, Order well received thank you. But I am disappointed with the quality of the incense. I did not keep them because the smell was very unpleasant.
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