Customer reviews of Palais du Rosaire

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
5 8 729 92% 4 445 5% 3 115 1% 2 61 1% 1 116 1%

Summary of reviews

Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.

Reviews 1, 2 and 3 stars

Reset filters
M
MARIE V.
Rating: 3 out of 5
following a purchase from 02/04/2024
Very happy fast delivery
Translated reviews
C
Celine S.
Rating: 2 out of 5
following a purchase from 30/03/2024
An article arrived broken and despite my email no reply from the after-sales service.
Translated reviews
C
Claude P.
Rating: 1 out of 5
following a purchase from 18/03/2024
The person to whom this order was reserved has had to return it to you, as she does not like the overly sophisticated rosary. Please reimburse me for this purchase, either directly to my bank account or by cheque. Thank you in advance. Mrs Claude Panchout
Translated reviews
Response from Palais du Rosaire
Hello,
We will proceed with the refund of the order as soon as we receive it.
The note may be a little harsh since everything went smoothly...
We are waiting for your return.
Best regards,
Le Palais du Rosaire
D
Dorothee D.
Rating: 2 out of 5
following a purchase from 10/03/2024
Ordered two "special" tourist tickets. As the numbers requested were free on the excel file, I took 180 and 181. I received "lambda" tickets, whereas the file indicated the availability of the tickets. I called you and it was decided to refund me the difference between special and normal tickets. I'm waiting for the decision to be confirmed.
Translated reviews
Response from Palais du Rosaire
Hello,
Unfortunately there was a small incident, we apologize again.
The refund has been made to your account.
Yours faithfully
Le Palais du Rosaire
N
Nigel V.
Rating: 1 out of 5
following a purchase from 02/03/2024
I have not received the order till kow and also I did not receive the courier consignement no AWB no to track the courer
M
Michael E.
Rating: 2 out of 5
following a purchase from 03/03/2024
The cross on the rosary does not match the photo in the article.
Translated reviews
M
Muriel C.
Rating: 3 out of 5
following a purchase from 29/02/2024
Very satisfied thank you
Translated reviews
L
Laurent T.
Rating: 3 out of 5
following a purchase from 15/02/2024
Fast and conciliatory, I put this note because I did not obtain completely what I wished and I already expressed it by e-mail.je considere that that can arrive.
Translated reviews
J
Josianne S.
Rating: 3 out of 5
following a purchase from 14/02/2024
The carrier is completely null
Translated reviews
Response from Palais du Rosaire
Hello,
We don't quite understand why you're giving us this note when the carrier is not part of our store. You can choose between two different carriers for delivery.
Best regards,
Le Palais du Rosaire
S
Stefania V.
Rating: 1 out of 5
following a purchase from 20/01/2024
Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them
Translated reviews
Response from Palais du Rosaire
Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.
M
Michel O.
Rating: 3 out of 5
following a purchase from 10/02/2024
Thank you for my order, it was a pleasure to receive your religious articles and I look forward to seeing you at the next pilgrimage 🙏
Translated reviews
P
patrick V.
Rating: 3 out of 5
following a purchase from 06/02/2024
It's a pity that a medal on the rosary is a defect with a whitish trace.
Translated reviews
Response from Palais du Rosaire
Hello,
We're very sorry... In this case, please send us an e-mail with a photo so that we can resolve the problem.
Best regards,
Le Palais du Rosaire
G
Gérard P.
Rating: 2 out of 5
following a purchase from 06/02/2024
My address was incomplete and my parcel was delivered 4 days late.
Translated reviews
Response from Palais du Rosaire
Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.
S
Stéphanie B.
Rating: 2 out of 5
following a purchase from 05/02/2024
I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.
Translated reviews
Response from Palais du Rosaire
Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire
M
Maria P.
Rating: 3 out of 5
following a purchase from 03/02/2024
Disappointed that the rosary is in Italian
Translated reviews
Response from Palais du Rosaire
Hello,
You have chosen the rosary and the booklet in Italian...
The language is indicated on the product sheet: French or Italian, sorry for the inconvenience.
Yours faithfully
Le Palais du Rosaire
L
liliana B.
Rating: 2 out of 5
following a purchase from 04/02/2024
ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days
Translated reviews
D
David P.
Rating: 2 out of 5
following a purchase from 22/01/2024
5,candles not what I ordered.
Translated reviews
H
Helene H.
Rating: 3 out of 5
following a purchase from 31/01/2024
Thank you for the small gift, but 1 candle received without the candle stick, and a medal opened on the 2 and in a few days the silver color fades.
Translated reviews
R
Richard F.
Rating: 3 out of 5
following a purchase from 27/01/2024
We look forward to hearing from you
Translated reviews
M
Marie-Claude C.
Rating: 3 out of 5
following a purchase from 18/01/2024
During the delivery of my order, 10 candles were missing.the service was called,it was solved immediately,the gentleman was very kind and efficient.the next day I received the missing complement.out of the 15 candles 8 were broken.the package was well packed,I think it was the order picker's fault.disappointed ....
Translated reviews
C
Chantal C.
Rating: 1 out of 5
following a purchase from 18/01/2024
Too small and what's more I returned the item and still haven't been reimbursed.
Translated reviews
Response from Palais du Rosaire
Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.
H
Hélène L.
Rating: 3 out of 5
following a purchase from 08/01/2024
Order missing from package
Translated reviews
C
Catherine G.
Rating: 3 out of 5
following a purchase from 29/12/2023
This time, I was disappointed by the shipping time. I had asked for express delivery, which has a cost, and I didn't really take advantage of it.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2023
Change of delivery point.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"
Translated reviews
Response from Palais du Rosaire
Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.
M
Marie-paule P.
Rating: 2 out of 5
following a purchase from 29/11/2023
However, the people on the phone are very friendly and do their best. I don't think I can recommend it.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Still waiting for my order placed on November 24 despite a message via customer service. Really not serious
Translated reviews
Response from Palais du Rosaire
You did not pick up your parcel at a relay point.
C
Calogero C.
Rating: 3 out of 5
following a purchase from 28/11/2023
Bonjour je suis très déçu du chapelet car les accroches était Pas tout cerclit je la perdu 3 fois j'ai dû les reprendre un par un . Sincerely mr Carafassi.
Translated reviews
Response from Palais du Rosaire
Hello,I'm sorry to read your message. I see that there is still time for you to return the defective rosary. Please contact our after-sales service on 05.62.92.25.00. We will be able to refund you or offer you another rosary. We apologize for the inconvenience,
L
Laitaoui Y.
Rating: 2 out of 5
following a purchase from 27/11/2023
I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?
Translated reviews
Response from Palais du Rosaire
Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
not terible product
Translated reviews
C
Calpso T.
Rating: 1 out of 5
following a purchase from 28/11/2023
I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.
Translated reviews
Response from Palais du Rosaire
Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.
G
Gwenaëlle V.
Rating: 1 out of 5
following a purchase from 02/11/2023
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
Translated reviews
Response from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2023
Excellent service from Le Palais du Rosaire in terms of order handling, shipping time and quality of packaging. Too bad the DPD carrier spoiled everything. I'll only recommend them if there's a possibility of delivery by another carrier. (No matter where I live, DPD has never made a single correct delivery).
Translated reviews
Response from Palais du Rosaire
Thank you for your positive feedback regarding Le Palais du Rosaire's service in terms of order handling, shipping time and packaging quality. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience. Your satisfaction is very important to us, and we do our best to provide a quality shopping experience.We are sorry to hear that you encountered problems with the DPD carrier. We understand your concerns, and will do our best to accommodate your delivery preferences in the future. We apologize for any inconvenience this may have caused.If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
I
Isabelle M.
Rating: 2 out of 5
following a purchase from 27/10/2023
The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed
Translated reviews
É
Élodie G.
Rating: 1 out of 5
following a purchase from 30/10/2023
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
Translated reviews
Response from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
A
Anne
Rating: 3 out of 5
following a purchase from 25/10/2023
Translated reviews
Response from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
A
Anne
Rating: 3 out of 5
following a purchase from 25/10/2023
Translated reviews
Response from Palais du Rosaire
We are sorry to hear that your experience was not very good. We would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share any further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we hope to have the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2023
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2023
I sent a message to customer service because this order has been rather neglected, usually very happy. I don't understand this order. I'm waiting for customer service to get back to me.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Very small medal. Very expensive for such a small thing.
Translated reviews
Response from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
We use cookies for audience measurement and improving user experience.