Customer reviews of Palais du Rosaire

Good products but delivery times never respected.order on wednesday we are monday still not received

The heart of my rosary is badly assembled

Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.

Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??

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Finishing problemI've ordered a rosary in the past, which I'm completely satisfied with and which I use every day, but the two bracelets were a bit disappointing, as the buckle used to attach the cross didn't close properly, so I lost my little cross after the second day... The bracelet is still very nice, but I'm disappointed to have lost my little cross.

The rosary arrived broken and I have no answer to my complaint.

Attractive price I am a very good customer and every time I order I have a broken or defective item (rosary mounted upside down). Please be more careful next time! Thank you very much!

Received damaged inside...bubble packs all popped.. arrived to US like it went through a storm. Same thing happened at the last two shipments. Shipper fault and makers of the Lourdes mint packaging because the bags were all torn and mints all spilled out.

I am satisfied with my fast delivery. Thank you for the perfect products.

I receive an item I hadn't chosen: it's always possible to make a mistake when ordering. After-sales service responds diligently and positively to the situation, but sends me a payment link for the exchange, with a limited validity of precisely a few hours. My personal and professional commitments don't allow me to read messages so systematically and instantaneously... Can't they send me a "payment" link that lasts a little longer? Useless complications... Sincerely . C. Pégiel

A company that does its job well and when it's needed. However, I had major problems receiving my order because the delivery company DPD was totally incompetent! If I have to go through them for my next order, I will unfortunately cancel my order. That said, thanks to Palais du Rosaire for its professionalism!

I paid an extra 17 euros for express delivery, i.e. the day after my order, but I received it 4 days later. and then one of the statues started to melt at the head due to the heat from an LED.

I ordered candles to make novenas at home and they were all pink, it's not really embarrassing but I only receive white ones with the picture of the virgin.

Bonjour j'ai commandé des bouteilles d'eau de lourdes et j'ai annulé le lendemain étant donné un ami m'en rapporter ils n'ont pas pris en compte l'annulation alors que la commande était en préparation et l'ont expédié quand même jai annule auprès du relais pickup et j'ai ouvert un litige paypal car ils refus de me rembourser la totalité de ma commande sur 47 euro ils me comptaient rembourser seulement 28 euro j'ai transformé mon litige en RÉCLAMATION et j'ai eu gain de cause hier paypal m'a remboursé la totalité de ma commande merciii??????paypal I don't order from the palais du rosaire anymore, they are the bearers of the lord's voice when it comes to money, it's another matter altogether. Anyway, the main thing is that I received a full refund.

Sav non-existent disappointed I do not recommend this. Company

I'm totally satisfied with the product and totally disappointed with the deliveryman who was absolutely incompetent - what kind of practice is this of putting parcels in elevators!!! I refused ... he didn't want to go up! he left ... on the 2nd day he made the same demand! so I went down to collect my parcel and told him it had to be signed for! he didn't seem to have any problem with that. So to sum up, I won't be ordering from you again as long as dpd is the only option!

No news about my order

The first tenainier I pis broke in my hands, the link snapped...

Bonjour ,.messieurs Madame I am happy to receive my parcel on the other hand I was disappointed because an order of 248 I did not receive with the a gift of thanks .with each passage to heavy in August if I buy for 100 you moffrez a framework of the Virgin, I placed an order at your competitors store of the Christians by buying a stone lamp of Malaya island of st Michel with 79 I was too happy because I received them with with a small sympathetic gift . I placed my order on 1/02/23 and at the same time I celebrate my birthday 15/02/23 it may appeal to you anyway would be to moffrir a rosary at the price of 1euro it attracts customers Thank you dé take this into account

I'm still not able to get the product, which is still not available at the relay point. This is a pity as the package was due to leave for Cuba this week!

I think the rosary is probably very good, but I was unable to receive it on the date due to Dpd's faulty service. I have to pick it up several dozen kilometers away this weekend.

I ordered 2 rosaries from Saint Michel. Received on 3/02. Blessed by a priest the same evening. I use 1 of the rosaries on wednesday 8/02 then thursday 9. On vend 10 when I take the rosary from its little bag it is in 3 pieces: the medal, the three grains, and the rest of the rosaryHow to interpret this: bad quality of the product or Liberation? Cordially.

Order reversal. This is the reason for the 3 stars.

Allora la tempestiva per l'invio degli ordini è buona, ma la qualità del prodotto ordinato scadente. Il primo ritiro non buono perché l'oggetto non conforme e danneggiato e il secondo buono.

Ordered for a friend's Christmas presents, the products arrived well packaged and relatively quickly, but with a few errors (a card ordered in French arrived in English, incomplete text on a card...), reported on 31/12 but with no response.

I'm disappointed! My parents bought me a gold-plated medal from you 30 years ago, and I kept it until 2022, when the ring where the chain goes through finally broke. I bought one back from you in full confidence and the plating has already moved. It's sad that a store of your reputation has become so unreliable. It's a shame. What's more, I bought one for my daughter a little later, so she'll be happy.

Still havent received my packaged and I am not receiving any response from Palais du Rosaire on where is my parcel.

Some of the products in my order were damaged. A shame on a 50 euro order...Please remember to check the products before sending them to your customers. Thank you for your help.

Statue ordered and sent without quality control (the gold paint was completely flaking off a good part of the statue, and they should have seen this because they were the ones who put it in the first box) and no protection in the main box: result? A broken statue! I get my money back and on top of that I lose my shipping costs. Edit: following your reply, I can confirm that PayPal refunded me 42 euros and some ... and not 50.74 euros. I can send you a screenshot of my PayPal account as proof of my honesty.

Rosary not at all like the photo in terms of size I can not even wear it it does not even the head I had to have a bottle of heavy water instead I got a truque bb that can put the finger that is useless to me. I'm really disappointed and I wouldn't recommend you anymore.

Good evening,I'm taking advantage of this inquiry to send you this second letter, the 1st having remained unanswered (?!) because one of the 3 items (Statue of the luminous Virgin Mary in resin 31cm - ref:44443) doesn't work! Of the 3 virgins ordered, one was not wrapped in plastic, it looks dirty (grey all over the white part), the interior lights don't work, they don't light up, the underside of the statue is dirty, there are only 3 small foam support pads out of the 4, the gold paint on the back is "faded", not to mention the statue's white cardboard packaging which is torn (?!).I therefore take the liberty of holding this article at your disposal for an exchange if you please. In the expectation of a reply from you, I remain at your entire disposal, thanking you in advance for your understanding.

I received a good response to the delay in delivery of my order; a rosary was missing; a flashing Christmas bauble was not what I ordered and it doesn't work; a little disappointed but the reasonable prices and quick response make up for some of my disappointment.

Fast and prompt service. I received my entire order. Very satisfied

I didn't get my order or refund!