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A
Rating: 1 out of 5
Article received of very very mediocre quality! no follow-up to my email of contestation.
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Customer reviews of Palais du Rosaire
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
Summary of reviews
Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Reviews 1, 2 and 3 stars
Reset filtersC
Rating: 2 out of 5
the bracelet I sent back was indicated to me as being 19 cms and when I received it it was barely 17 cms......I hope to be reimbursed fairly quickly
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M
Rating: 3 out of 5
I ordered some. Wood-colored rosaries, they arrived black. Second order, one rosary arrived damaged. That's a shame. When the site surprises because the sizes of objects should be indicated
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M
Rating: 1 out of 5
helloI'm reporting unprecedented behavior by the carrier dpd and the impossibility of reaching the palais du rosaire my order announced for delivery by dpd the day after tomorrow (magic!) between 9 a.m. and 12 p.m.; I wait until 1 p.m. no news: no sms, no phone call; I call dpd and try to get a rescheduling with a tighter time slot: not possible, I'm told, but they'll call me first; finally the delivery, postponed for the weekend, is announced to me between 8 a.m. and 5 p.m.! and to send an e-mail to the store? impossible! I tried a message on the site without much hope of a reply I give up the parcel will be sent back
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V
Rating: 1 out of 5
I received the wrong item and I'm still waiting for my refund...
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A
Rating: 1 out of 5
Wrong order, empty heavy water bottles and no response from after-sales service. I received a refund of 2 euros on my order of 18 euros without any information on when this refund came and the amount. I do not recommend this site.
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W
Rating: 2 out of 5
Necklace 45 cm instead of 50
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D
Rating: 3 out of 5
I'm very happy with some of my purchases. One item is missing and I still don't know if it will be available again or if I'll get my money back.
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C
Rating: 3 out of 5
C
Rating: 3 out of 5
M
Rating: 3 out of 5
A little disappointed. Plastic item and very small gold-plated medals.
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A
Rating: 1 out of 5
As a customer who has spent a lot of money over the years, I would have appreciated a discount code from time to time. This is never the case. So 1 star. I don't feel like ordering anything anymore. On the positive side, you don't have to wait too long to receive your order. As for the quality of the products, even the expensive gold ones, well, that's just too bad! Don't say anymore that you send products blessed by priests because it's not true. I got the answer on the spot in Lourdes from the priests. Following your reply, - even the stores around you say that no priests come to bless the stock and that they have better things to do. - You have harassed me with advertising by e-mail instead of sending me a promotional code. You are rats and liars. The gold medal is smaller than a pinky nail and as thick as cigarette paper for 100. You love money, that's for sure! When you justify yourself the way you did, it's because you've got something twisted to hide. A bon entendeur.
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Response from Palais du Rosaire
Thank you for sharing your opinion.
D
Rating: 1 out of 5
Didn't receive my order Lost package?
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Response from Palais du Rosaire
Hello, We will do everything necessary to find your parcel, the investigation is underway, or send you another if necessary. However, the fault lies more with Chronopost than with us.
S
Rating: 1 out of 5
Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
S
Rating: 1 out of 5
Response from Palais du Rosaire
Hello, you ordered 5 cartons of novenas, each weighing 12kg, which cannot be handled by the carrier in a single parcel. They all left our premises at the same time. Please wait until all the parcels have been delivered. An email with all the tracking links has been sent to you. You can also contact customer service Monday to Friday from 9am to 5pm to express your dissatisfaction. Thank you for your understanding.
A
Rating: 2 out of 5
I thought the fluo saint under the globe was bigger and presented it to you as a gift, whereas I paid for it, and I had ordered 4 postcards (they were presented in pairs and I had asked for two packs).
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P
Rating: 3 out of 5
Product not as shown on website. Novena candles last only 8 days (white cap) instead of 9 days (yellow cap).
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Response from Palais du Rosaire
Hello, these novena candles are from Ciergerie Lourdaise, white and yellow cap. We have forwarded your request to them.
A
Rating: 3 out of 5
I'm very satisfied with the products and the speed of delivery.I'm giving this rating because what upsets me is that I received a 10% discount for my birthday on July 5th and I couldn't use it for my order.If I used it I had to give up the free delivery on orders over 49 euros. As my order was over 49 euros, I had to choose between the 2 advantages. I find these conditions unfair.
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Response from Palais du Rosaire
Hello, you should have contacted customer service by phone, email or via the chat box on the site, we would have resolved the situation. After that, if you don't reach the free delivery level of 49, it's normal that it won't be triggered automatically. Please note that for small items (jewelry, books) delivery is free from 29. Have a nice day.
A
Rating: 3 out of 5
I received the parcel quickly and the gift card was a pleasure, but I was disappointed with my last order. The St Bernadette statuette arrived broken in its metal box and the medal was missing from the St Bernadette box, so I hesitate to recommend...
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Response from Palais du Rosaire
Hello, sorry to read your review. We would have preferred you to contact us by e-mail or telephone, so that we could have changed the damaged items, as specified in the note you must have received in your parcel. (But I'll call you right away to sort this out and to let you know that you're totally satisfied with your order).
D
Rating: 3 out of 5
Not entirely satisfied with the packaging of my parcel and the method of transport.
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M
Rating: 2 out of 5
I ordered a rosary, it broke all by itselfI sent the picture no more newsPity.
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J
Rating: 3 out of 5
The delivery man didn't come up to my apartment. I'm handicapped.
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M
Rating: 1 out of 5
Having placed an order on July 13, 22, for a simple medal, to date Thursday, July 21, 22, still nothing received.There is anguile sous rochefor me, this site is a scam and I will notify the authorities.
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Response from Palais du Rosaire
Hello Sir, as we discussed on the phone yesterday, you gave us the wrong address when you sent the package. The package was returned to us, and we sent it back yesterday at our own expense, despite the fact that the error was entirely your fault... You can notify the authorities, but I find it hard to believe that they will take your request seriously when you tell them that you were mistaken when you wrote the address, and that the parcel was nevertheless returned to you at the seller's expense. On that note, I hope you have a nice day and that your parcel reaches you quickly.
M
Rating: 1 out of 5
After placing an order and paying with my credit card, my parcel was delivered to a relay instead of to my home. As I'm disabled, I couldn't go and pick it up, so the parcel left again, and now the DPD company is saying that they can't find my address.
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Response from Palais du Rosaire
Hello Madam, We are very sorry to read this comment, but please be aware that the problem is totally related to the carrier, although it is us who received this unfavorable notice. The carrier has been informed of your dissatisfaction, and your parcel will be redistributed to you shortly. It was left at a relay point because the deliveryman was unable to reach you. You can count on our good will to ensure that you receive your parcel as soon as possible.
L
Rating: 3 out of 5
I am still waiting for delivery since 28/6/2022.
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B
Rating: 3 out of 5
Hello. I'm not criticizing the product or the delivery, which was quite fast compared to usual. On the other hand, you offered to go and burn a candle at the grotto in Lourdes for my seriously ill wife. I didn't. I recommended Lourdes water and asked you to go for me and my son at the same time, and you were supposed to send me video proof. I have received nothing. I will continue to order water because I need it, but I must admit that I am very disappointed, at least for my wife. I was planning to come to Lourdes but her state of health does not allow it. Yours sincerely Bertrand VASSEUR.
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Response from Palais du Rosaire
Hello, if one of the members of the Palais du Rosaire team has told you that they are going to burn a candle, they are committed to doing so on their own time. I invite you to follow us on social networks to see the videos published each day, you will surely find the video where we burn a candle at your request. However, if it can reassure you, I remember your request made by phone, and I personally burned the candle as you requested, that same evening on leaving the Palais du Rosaire. You can count on our good will and all our support in the trials you are going through. Camille
M
Rating: 2 out of 5
Broken statue received Lack of seriousness Long waiting time for reshipment
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Response from Palais du Rosaire
Hello, sorry to read your dissatisfaction in this review. We had however specified on the parcel that it is necessary to check the state of the statue before signing the receipt of the parcel, so that our after-sales service can be as reactive as possible. As a result, it took longer to return the statue. We apologize for this delay, which in our eyes is not a lack of professionalism, but a respect for the procedure vis-à-vis the carrier, as we explained to you by phone. We hope that the other statue sent to you meets your expectations.
M
Rating: 3 out of 5
The product noted on the site was indicated available whereas it was not the case and the sending was made without informing me in a point relay with 25 kms of my place, whereas my address was noted well.Otherwise, product arrived well, of quality and sympathetic telephone reception.
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U
Rating: 3 out of 5
I'm not entirely satisfied with my purchase; the picture looks different from the medal in real life! A little disappointed but okay
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Response from Palais du Rosaire
Hello, You have 15 days to return the item if it does not suit you, to exchange it or be reimbursed.
A
Rating: 2 out of 5
Disappointed by the last purchase, I'm still waiting after 1 week for confirmation of the return.
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L
Rating: 1 out of 5
Thanks for everything
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A
Rating: 3 out of 5
Delivery,Too long 9 days to travel 300 km,otherwise the product corresponds to my expectations.
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G
Rating: 3 out of 5
Hello, I had asked for a small gift pack and ended up with a horrible blue plastic box ????Sinon the medal is pretty!
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A
Rating: 3 out of 5
But the candle was not available and they replaced it with 2 others without telling me. I would have preferred to wait for the restocking. Too bad this time. Having said that, they were also very generous with two mini rosaries, but that only made us feel better about the original intention of this superb set. But I'm always delighted with my orders ??????????
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F
Rating: 1 out of 5
I received my rosary without La Croix ... in short
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Response from Palais du Rosaire
Hello, please send us a photo to [email protected] and we will send you another rosary as soon as possible. Sorry for the inconvenience.
I
Rating: 2 out of 5
The candles are written in Spanish, although I wanted them in French.
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Response from Palais du Rosaire
Hello, sorry to read this review, you should have contacted us by email or phone, we would have changed them immediately.
A
Rating: 2 out of 5
long processing times, free delivery ....facturée.....
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Response from Palais du Rosaire
Hello, you paid 3.98 for a Mondial Relay delivery in 5 to 6 days. If you were in a hurry, it would have made more sense to opt for delivery via DPD in 24-48 hours. As for delivery costs, delivery is free from 29 by recorded delivery and 49 by point relais, and from 59 by home delivery. I'm sorry I couldn't be more helpful.
A
Rating: 1 out of 5
I never received the order. I believe this is a potential scam as my email has also gone unanswered. Fifty euro rip off
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Response from Palais du Rosaire
We are sorry that you have not received your package. According to the delivery information, your package seems to be stuck in customs since February 19th. We would have preferred you to contact us by email or phone before leaving a notice like this, but we will correct this problem and resend your order as soon as possible. ::: /// ::: We're sorry you didn't receive your parcel. According to the delivery information, your package seems to have been stuck in customs since February 19. We would have preferred you to contact us by e-mail before leaving such a notice, but we will rectify this problem and resend your order as soon as possible.
S
Rating: 1 out of 5
It's the worstI can't believe it arrived so damaged.I can't get a refund because it's an overseas delivery.It was the worst packaging.
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A
Rating: 1 out of 5
Two weeks waiting for my refund
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M
Rating: 3 out of 5
delivery of my novenas arrived cardboard boxes torn, glued by mail <, the white links had torn the cardboard,,,some novenas had the top broken and the yellow cap was at the bottom of the box
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A
Rating: 3 out of 5
Satisfied, products as expected and prompt delivery.
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