Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Hello,I am not disappointed for the delivery but,I had ordered water of the cave because as I have the disease of charcot,I had seen that a woman who had the same disease as me had come to heavy and when she entered water of the cave,she cured,it is for that that I ordered water,but unfortunately,I am always in bad state,I hoped for a better health,but nothing good arrived for me. I am sorry,but I keep hope?I'm sorry, but I still have hope... Sincerely.
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Response from Palais du Rosaire
Hello Daniel, Our hearts go out to you as you struggle with your illness. The water in La Grotte is the source that Bernadette gave us. It can heal some people, but unfortunately not everyone. But don't give up hope. Bonne journée. Pauline.
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Marie O.
Rating: 1 out of 5
following a purchase from 11/02/2021
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Response from Palais du Rosaire
Hello Marie, we shipped your parcel on Thursday January 28th. It is currently in transit through the Colissimo network. Your parcel is waiting for a plane to Reunion Island. With COVID19, planes are less frequent, so parcels may take longer to be delivered. But you will receive your parcel. Have a nice day!
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Marie O.
Rating: 1 out of 5
following a purchase from 11/02/2021
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Response from Palais du Rosaire
Hello Marie, we shipped your parcel on Thursday January 28th. It is currently in transit through the Colissimo network. Your parcel is waiting for a plane to Reunion Island. With COVID19, planes are less frequent, so parcels may take longer to be delivered. But you will receive your parcel. Have a nice day!
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Cristiana C.
Rating: 3 out of 5
following a purchase from 10/02/2021
I prodotti sono buoni ma la spedizione è troppo lunga
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Response from Palais du Rosaire
Hello, thank you for your order. We ship packages in 24 hours but indeed your order took a long time to arrive in Italy. We are currently looking for new and faster delivery solutions for Italy. Have a nice day
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Marjorie T.
Rating: 1 out of 5
following a purchase from 06/02/2021
Damaged items Virgin hand brokenCross with many defectsHost box badly made Disappointed for an order of 55 euros Only the holy water was in conformity and the holy water font
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Response from Palais du Rosaire
Hello Marjorie, We replied to you on Thursday, January 28, that if your items were faulty we could exchange them without any problem. I invite you to make a request for exchange or refund via your customer account and we will respond favorably and as soon as possible. See you soon! Pauline.
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Jean-michel P.
Rating: 3 out of 5
following a purchase from 07/01/2021
One medal arrived split in two (unstuck)
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Response from Palais du Rosaire
Hello Mr Picard, thank you for your order. If an item arrived damaged, you can send it back to us and we will exchange it without any problem. Have a nice day!
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Jane B.
Rating: 1 out of 5
following a purchase from 06/01/2021
Still waiting on delivery!!! Status ? ETA?
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Response from Palais du Rosaire
Hello, Thank you for your order. On my computer system, it is marked that your package was delivered to your home on 7 January. Is this the case? See you soon
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Aurélie C.
Rating: 2 out of 5
following a purchase from 05/01/2021
I received my broken candle... Too late to give for Christmas. I do not recommend
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Response from Palais du Rosaire
Hello Aurélie. I see from my computer tracking that your package was delivered on December 29. If your candle arrived broken, we can replace it without any problem. We protect our articles as much as possible in the parcels for transport but sometimes the parcels are so badly treated that our protections are not enough. Please contact us on 05 62 94 66 17.
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Prucia Z.
Rating: 3 out of 5
following a purchase from 05/01/2021
The rosaries are smaller than my attempted ones and are already cut.
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Response from Palais du Rosaire
Hello, thank you for your order, if any items do not suit you you can return them to us by making a return request via your customer account on our website. Have a nice day. Pauline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2020
Tempi di consegna lunghi, ma son contenta dei prodotti. Da migliorare il servizio clienti, hanno risposto ad una mia mail solo dopo avvenuta consegna dei prodotti.
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Response from Palais du Rosaire
Hi, My computer system tells me that your order was delivered on December 28. We are sorry for the long delivery time. Have a nice day.
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Martine L.
Rating: 2 out of 5
following a purchase from 30/12/2020
Fast delivery Good quality candle
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
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Response from Palais du Rosaire
Ciao, sul computer che traccia il tuo pacco è stato consegnato il 28 dicembre. Ci dispiace se i tempi di consegna sono stati così lunghi.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/12/2020
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Response from Palais du Rosaire
Hi, on the computer tracking your package was delivered on December 28. We are sorry if the delivery time was so long.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 26/12/2020
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Response from Palais du Rosaire
Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.
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Nicolas P.
Rating: 1 out of 5
following a purchase from 26/12/2020
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Response from Palais du Rosaire
Hello Mr Puchaux, your parcel was delivered by La Poste to your letterbox on December 14th. Thank you for your order.
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Alex A.
Rating: 1 out of 5
following a purchase from 26/12/2020
I ordered a rosary and never received it, but the amount was deducted from my account.
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Response from Palais du Rosaire
Hello, your review is not associated with an order reference. Could you please provide it for us. There may have been a problem with your delivery. We can help you. See you soon
A
Aurelie
Rating: 3 out of 5
following a purchase from 21/12/2020
Bonjour un peu déçu car la petite bouteille avec eau de lourdes est parvenue cassé
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Response from Palais du Rosaire
Hello Aurélie. If your bottle arrived damaged, we can replace it for you. It sometimes happens that packages are damaged during delivery. I invite you to make a return request on our website via your customer account. Have a nice day!
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Frédéric
Rating: 1 out of 5
following a purchase from 13/12/2020
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Response from Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
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Frédéric
Rating: 1 out of 5
following a purchase from 13/12/2020
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Response from Palais du Rosaire
Hello Frédéric, your parcel was delivered to your letterbox by Colissimo on December 2nd. Have a nice day.
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Bruno B.
Rating: 3 out of 5
following a purchase from 08/12/2020
Crèche un peu desevente
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Response from Palais du Rosaire
Hello Bruno, Thank you for your order. If you don't like the crib you can send it back to us :). Have a nice day!
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Terese A.
Rating: 1 out of 5
following a purchase from 29/11/2020
Scarsissima visto che ad oggi ancora non é arrivato il pacco
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Response from Palais du Rosaire
Ma'am, we have launched a survey with Mondial Relay to expedite the delivery of your package. We are doing everything we can to expedite the delivery. We apologize for the inconvenience.
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Chantal
Rating: 3 out of 5
following a purchase from 11/11/2020
I thought the statue of Mary was solar-powered and would look better outside when it's dark.
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Suzanne
Rating: 3 out of 5
following a purchase from 31/10/2020
You did a lovely job in sending me the Calendars for 2021 from Suzanne Hughes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2020
Delivery too long, letter carrier couldn't find the address, otherwise good product.
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Karl R.
Rating: 1 out of 5
following a purchase from 26/09/2020
The rosary is very beautiful. The problem is that my wife bought one that she wore on her wrist and the cross was very small. She broke it so I ordered another and I was very upset because the cross is too big and she can't wear it on her wrist.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/09/2020
I'm still waiting for my order... paid in express delivery, delivered to my address but not at all put in the mailbox of 8bis and not 8 result no package and I am certified that this was delivered to my address.I leave ala week and I needed to accompany me in my daily life, but especially for my children.Great disappointment especially that my comment was not taken into account and I am assured that my package was delivered to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2020
Quite satisfied, it's just a shame that the box for my rosary was delivered slightly broken but I can still close it.
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Response from Palais du Rosaire
Hello, if your rosary box arrived broken we can replace it without any problem. Don't hesitate to send us an e-mail at [email protected]. See you soon. Have a nice day!
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Gilles C.
Rating: 2 out of 5
following a purchase from 11/09/2020
No I am not at all satisfied I had asked for pouches or gift wrap when ordering I received nothing I made the remark by email not even an answer the complete contempt I am sincere very disappointed and bitter I will no longer go through them ..... they have just answered me no paper or free pouches but in the packages there are free gifts sorry not in mine I paid all my items please ...
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Response from Palais du Rosaire
Hello Mr Carli, gift wrapping is not included in the preparation services. I'm sorry our service didn't get back to you. But it's not possible to get gift wrap for free. We include gifts in each parcel to thank you for your order. Have a nice day!
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Brunella P.
Rating: 1 out of 5
following a purchase from 10/09/2020
E' quasi un mese che aspetto l'arrivo del mio ordine e ancora non è arrivato...
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Response from Palais du Rosaire
Hello, Your package is indeed in Italy and is in transit on Mondial Relay's logistics platform to be delivered to you. You will therefore receive your package very quickly. With the current economic situation some packages are sometimes delayed.
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Nathalie V.
Rating: 3 out of 5
following a purchase from 06/09/2020
This isn't the first time I've ordered from Le Palais du Rosaire and I've always been completely satisfied. However, this time I (among other things) bought a silver rosary and less than a week after receiving it, it broke. I sent an email + photo to the store to inform them of the situation and I'm still waiting for their reaction. I am very disappointed and hesitate to order again.
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Response from Palais du Rosaire
Hello Nathalie, we have received your request and are awaiting receipt of the rosary, which we will exchange with you shortly. We apologize for the inconvenience. Have a nice day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/09/2020
Multicolored rosary bracelets are very fragile and 2 arrived cross undone and another undone on the 1st day worn.
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Ciara W.
Rating: 1 out of 5
following a purchase from 09/08/2020
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Response from Palais du Rosaire
Hello, Our delivery service tells us that your package was delivered on July 27th in your mailbox. Maybe you didn't see it?
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Ciara W.
Rating: 1 out of 5
following a purchase from 09/08/2020
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Response from Palais du Rosaire
Hello, Our delivery service tells us that your package was delivered on July 27th in your mailbox. Maybe you didn't see it?
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Sabrina P.
Rating: 1 out of 5
following a purchase from 27/07/2020
medal too small for adult does not match the photosent today 2.40 euros at my expense request refund upon receipt mme perrin
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Response from Palais du Rosaire
Hello, all the actual sizes of our medals are marked in the product description. The medal that was sent is exactly the same as the one in the photo. We have to zoom in on the medals so that you can see all the details. That's why we write down the sizes of the medals, so you won't be surprised when they're delivered. The item has not been damaged and there has been no error in your order, therefore, according to our general conditions of sale returns are at the customer's expense. Have a nice day. Pauline
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Marcelo S.
Rating: 1 out of 5
following a purchase from 15/07/2020
I still haven't received my order and I'm still waiting for it...
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Response from Palais du Rosaire
Mr Serpa, as I explained to you on the phone, your parcel sent by Colissimo is stuck on the Avignon logistics platform waiting for a plane to Corsica. At our level, we have initiated procedures with La Poste to speed up delivery, but unfortunately we have no control over their services. As soon as we have more information, I'll get back to you. Have a nice day!
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Olivia W.
Rating: 3 out of 5
following a purchase from 13/07/2020
Hello I made a first order received quickly but it misses an article I telephoned to announce it a kind person said to me that it returns it to me but since not received Cordialement
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Response from Palais du Rosaire
Hello Olivia, we've sent out the missing medals. You will receive them shortly. We apologize for the delay. Have a nice day!
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Jean-marie K.
Rating: 2 out of 5
following a purchase from 27/06/2020
much too expensive you take advantage of this plague to swindle the poor believers. the government had fixed the price from 1 to 3 uros.one day soon you will have to return accounts.Merci
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Response from Palais du Rosaire
Hello, I think you're talking about our cloth masks. The price set by the state from 1 to 3 is only applicable to disposable surgical masks. The mask we sell is made of fabric. What's more, it has an antibacterial treatment, which explains its price of 15. What's more, our mask is guaranteed for 50 uses, i.e. 15/50 = 0.30 per use, making it less expensive than a disposable mask. Finally, we donate 1 for every mask sold to the Sanctuaries of Lourdes to support their work. We pay close attention to French legislation. Our aim is not to rip off believers, but simply to offer people who are already believers the opportunity to buy symbols of their faith.
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Sophie
Rating: 2 out of 5
following a purchase from 21/06/2020
My parcel was wrapped in thousands of plastic petals...shocking and sad...Unfortunately, we have learned nothing from our mistakes...a real shame...especially for our planet...
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Response from Palais du Rosaire
Hello Mrs Fauquier, the petals you received in your parcel are made of corn starch and are recyclable. To ensure that you receive your items in good condition, we have no choice but to fill our parcels with petals or air cushions. We are attentive to respect for the environment and we regularly study new packaging solutions that are more ecological and economical. Have a nice day!
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Anais
Rating: 3 out of 5
following a purchase from 16/06/2020
Parcel received quickly no problem on this subject, on the other hand a problem during the opening of the parcel an object which I had ordered was broken.
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Response from Palais du Rosaire
Hello Anaïs, we replace items broken during delivery. Sometimes parcels arrive damaged and items are broken despite protection. I invite you to request an exchange on your customer account :). You're still in time to request a return :). See you soon.
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Rosanna M.
Rating: 1 out of 5
following a purchase from 15/06/2020
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Rosanna M.
Rating: 1 out of 5
following a purchase from 15/06/2020
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Patrick C.
Rating: 3 out of 5
following a purchase from 07/06/2020
Disappointed, however, as the bracelet is already deteriorating and the cord is broken.
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Marie R.
Rating: 2 out of 5
following a purchase from 27/05/2020
Hello, my rosary is very beautiful but much too fragile I find for the price paid.it has already broken twice the same day and over several days. My husband managed to repair it,
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Catherine J.
Rating: 2 out of 5
following a purchase from 09/05/2020
Parcel still not receivedSent since April 26
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Martine
Rating: 1 out of 5
following a purchase from 16/04/2020
bonjourtoujours pas reçu ma commande, consciente des soucis actuels, mais cela fait 16 jours et toujours rien.
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Marie-christine D.
Rating: 3 out of 5
following a purchase from 04/04/2020
not yet received .parcels take a long time to arrive given the current economic situation , your request has come too soon .may God protect you Thank you.
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