Customer reviews of Palais du Rosaire

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 9 466 published reviews
5 8 729 92% 4 445 5% 3 115 1% 2 61 1% 1 116 1%

Summary of reviews

Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.

Reviews 1, 2 and 3 stars

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C
Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
C
Christian L.
Rating: 3 out of 5
following a purchase from 28/03/2020
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Response from Palais du Rosaire
Hello Christian, With the Coronavirus epidemic, La Poste has reduced its staff and its activity. Consequently, parcel delivery may take between 48 and 72 hours longer. Best regards,
N
Natalia D.
Rating: 3 out of 5
following a purchase from 20/03/2020
The ten-piece Brazilian bracelet is already out of order.
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Sylviane O.
Rating: 2 out of 5
following a purchase from 11/03/2020
Poor control of shipments, since an incomplete rosary (even though it was not packaged) was sent to me. Very poor handling of the complaint, since the complications are the responsibility of... the customer!!!!
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Ghis G.
Rating: 3 out of 5
following a purchase from 27/02/2020
On time and on order
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Romain M.
Rating: 1 out of 5
following a purchase from 20/02/2020
The delivery times mentioned (48 to 72 hours) were not respected despite a dispatch notice on the same day (parcel received 8 days after the order). I was therefore unable to have the rosary blessed or to place it in my wife's coffin.
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Response from Palais du Rosaire
Hello Romain, we're sorry your rosary didn't arrive. The 48-72H delivery time mentioned is only for Colissimo. You had selected Mondial Relay, which has a delivery time of more than 6 days (it is notified on our site when you select the delivery method).
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Vincent L.
Rating: 3 out of 5
following a purchase from 13/01/2020
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Raymond K.
Rating: 3 out of 5
following a purchase from 12/01/2020
good products but delivery not top notch too long to receive the parcel kind regards
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Response from Palais du Rosaire
Hello, Mondial Relay delivery is not the fastest, it usually takes between 5 and 6 days to receive the package. For your next order, I advise you to use colissimo (48h). Have a nice day, Pauline
J
Jocelyne R.
Rating: 1 out of 5
following a purchase from 11/01/2020
Merchandise error then unprotected statuette arrived in three pieces no commercial gesture to my good memory of making minimum 5 phone calls ... ??
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Carole F.
Rating: 1 out of 5
following a purchase from 10/01/2020
Not happy parcel received on 8 012020 order on 25 cash too fast sinom candle a little smashed on the sides of pot
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Katia L.
Rating: 1 out of 5
following a purchase from 09/01/2020
Shipping costs too high! Otherwise product conforms.
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Response from Palais du Rosaire
Hello Katia, we have a cheaper delivery solution which is Mondial Relay for your order the shipping cost would have been 4.70. Have a nice day. Pauline
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Amanda
Rating: 2 out of 5
following a purchase from 09/01/2020
Beautiful, good quality
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
I ordered a chain and a pendant for a gift. The pendant is very pretty and of good quality. I thought the same was true of the chain, but it broke after a day's wear, so I'm stuck with it.
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Response from Palais du Rosaire
Hi Alyssia, we're sorry your chain broke. This is the first time this has happened to us. There must have been something wrong with the chain. You should have called us and we would have replaced your chain with a new one. Don't hesitate next time :). Have a nice day!
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