Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Hello,We received our order on time and perfectly packaged. The product conforms to the description and we are very satisfied. A little anecdote, it was specified that a little something had been slipped into the parcel, we found no trace of it? We're obviously very satisfied with our purchase, and as these are Aven calendars, we'll know on December 24 whether everything was in order ??
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Huguette P.
Rating: 4 out of 5
following a purchase from 12/10/2021
The medal was a little too small, and the design of the Virgin Mary was not clearly visible.
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Response from Palais du Rosaire
Thank you for sharing your opinion and ordering from our website. It's always a pleasure to take care of your orders. See you soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
Satisfied nice always a little gift in the orders I made.
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Response from Palais du Rosaire
Thank you for sharing your opinion and ordering from our website. It's always a pleasure to take care of your orders. See you soon.
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Coraline V.
Rating: 2 out of 5
following a purchase from 24/09/2021
Long delivery, clock received broken which rings at minus a quarter instead of ringing on battery, hands bent clocks supplied with batteries but empty batteries I suspect that we may have sent an exhibition clock Very disappointed with my purchase
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Response from Palais du Rosaire
Hello, sorry to read this review. You should have contacted us by email or phone. We would have replaced the item. You have 15 days after delivery to return the item. There's still time! (+33) 05 62 94 66 17 [email protected]
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Marie L.
Rating: 2 out of 5
following a purchase from 23/09/2021
Very disappointed. After waiting several days for the order because 1 product was in restocking, I receive the order without the product and without explanation in the coli! So I contacted customer service and explained that 1 product was missing from the order. Called back, I learned that the missing product had been communicated by e-mail. I'm told it's been refunded, but I'm offered the unavailable product in a smaller size, so I have to pay on the site for the product added by customer service ... but with shipping costs! I won't be recommending any products on this site, and don't recommend the site personally. This is no way to treat your customers ...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
The size of the rosaries is not mentioned, 3 rosaries bought, 3 different sizes, 2 of which are impossible to wear because they are too small.customer service kindly replied but I am still disappointed with my order.
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Evelyne O.
Rating: 4 out of 5
following a purchase from 20/09/2021
Very nice medals I order regularly Fast delivery A small commercial gesture would be welcome?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
Overall happy with my purchasing experience at PalaisDuRosaire.com. I'm just a little disappointed with the finish of the statue (the eyes, Mary's smile) but the site, communication and delivery times are impeccable.
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Barbara H.
Rating: 4 out of 5
following a purchase from 18/09/2021
For logistical reasons, the parcel took a long time to leave. I was very satisfied with the reception and the parcel was delivered with a little extra as a thank you for my patience. The people I spoke to were attentive to our needs and very welcoming.
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Michele L.
Rating: 4 out of 5
following a purchase from 09/09/2021
Statua Cristo Re bellissima arrivata in tempi brevissimi. Ottimo acquisto.??????????????
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Aurelie P.
Rating: 4 out of 5
following a purchase from 09/09/2021
I am very satisfied with my purchases, but despite good packaging, the holy water from one item spilled into the box.
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Maria D.
Rating: 1 out of 5
following a purchase from 14/08/2021
Una bottiglia è arrivata ammaccata, per averla pagata 12 per dell'acqua mi sembra un po' troppo....va bene che è acqua di Lourdes ma non approfittate troppo della fede della Madonna, non ditemi che la bottiglia costa cara costruirla con l'immagine sopra di Lourdes.....tra spedizione, costo dell'acqua, tasse, costa veramente tanto!!!! È sempre a scopo di lucro anche la fede purtroppo.....grazie comunque!---------Avevo messo due stelle e ora solo una....dalla grotta al vostro più vicino dei vostri 3 supermercati famosi dal 1920 a piedi si impiegano 14minuti e con il bus L5 11 minuti, lo so perché sono stato già lì, il vostro facchino per prelevare l'acqua sicuramente non porterà due bottiglie alla volta (una per mano) ma avrà un carrello a ruote e ne porterà circa 36 se non di più.Inoltre non hai risposto neanche per la bottiglia che è ammaccata .... ....la cosa più importante...Se è questione di marketing il vostro per come è ovvio, il poter imbottigliare e vendere a caro prezzo l'acqua pubblica di Lourdes, ragionevolmente, se ad un cliente al suo primo ordine gli arriva una bottiglia ammaccata/deformata, gli si offre almeno un altra bottiglia gratuitamente dall'aspetto nuovo per la cifra che ha pagato, almeno per la situazione di disagio.....La bottiglia l'ho ancora chiusa integra (sembra proprio difettosa e increspata la plastica dapprima di averla imbottigliata ma è brutta a vedersi). Quindi solo una delle tre bottiglie è rigata/graffiata, capisco che dovete avere fretta nel procedere negli ordini e non avete tutto il tempo di osservare il prodotto che spedite, ma per il prezzo che si paga, almeno rispettate la qualità di cosa vendete per il rispetto e la fidelizzazione del cliente che comprerà ancora.Non riesco ad inserire una foto qui purtroppo, non c'è il tasto per inserire l'immagine.Siccome dovevo regalarla ad una persona cara con un tumore, non volevo fare brutta figura in un regalo ammaccato.... l'acqua di Lourdes è più preziosa lo so ma la bottiglia con l'etichetta dell'immagine sacra se è ammaccata la bottiglia non fa una bella figura, sembra che sono stato sgarbato io a conservarla male....mi capisci?Grazie comunque e cercate di capire la che la pignoleria delle persone c'è anche quando si paga molto e quindi si è pignoli per avere le cose perfette.Grazie mille.
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Response from Palais du Rosaire
Hello, thank you for your order. We sell the bottle for 12 because you pay the person who goes to the Cave to collect the water for your order. The shrines are only accessible on foot, so collecting the water takes at least 20 minutes. Good morning Pauline
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Lise H.
Rating: 1 out of 5
following a purchase from 17/08/2021
My little rosary boxes didn't close properly, and my dizainier arrived with the chain undone, so I had to tinker with the whole thing to get it back in order. I'm disappointed Lise Hoenn
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Response from Palais du Rosaire
Hello Lise, thank you for your order. You can send us back the defective items and we will replace them. We are sorry that your items arrived in poor condition. Please do not hesitate to contact me at [email protected]. Pauline.
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Jean L.
Rating: 4 out of 5
following a purchase from 16/08/2021
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Jean L.
Rating: 4 out of 5
following a purchase from 16/08/2021
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 14/08/2021
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Irina R.
Rating: 4 out of 5
following a purchase from 13/08/2021
Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/08/2021
The packaging is perfect...the only drawback is Mondial Relay...we had to wait 10 days...the parcel was 50 km from where we liveI was told that your relay point was closed...which was not trueBy insisting heavily, it ended up reaching us at the relay point we requested.
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Anne-laure M.
Rating: 4 out of 5
following a purchase from 10/08/2021
Very satisfied with the quality of the products and the speed of delivery. The only downside was that I had ordered two statuettes of Saint Benedict and received one of him and one of the Virgin. But all in all, I'm delighted with my purchases.
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Véronique L.
Rating: 2 out of 5
following a purchase from 06/08/2021
Hello, I received my order, but the size of the bracelets is smaller than I wanted, I did not notice the dimensions, too bad.
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Jan M.
Rating: 4 out of 5
following a purchase from 19/07/2021
Quick delivered time, good communication. But,I'm little bit sad, that very known catholic place in the world offers "souvenirs" like t-shirts, pens and others, which doesn't have anything with St. Mary. It Is very stupid business only.??
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Clementine F.
Rating: 4 out of 5
following a purchase from 18/07/2021
Received within estimated time. Very nice product. I recommend 100%.
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Lilie C.
Rating: 4 out of 5
following a purchase from 11/07/2021
Satisfied overall, but despite all the care taken with the packaging, one of my little Angels had lost his left wing at the bottom of the box! ?? And the other little Angel had a small hole in his left eye (some plaster was missing). Fortunately, I managed to patch them both up with a little strong glue and acrylic sealant, and now they're as good as new. Jesus and Mother Mary were in perfect condition, thank God ????
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Response from Palais du Rosaire
Hello Lilie, thank you for your order. I'm sorry your little Angels arrived broken. If any items are damaged, please do not hesitate to contact our customer service department. We'll be able to help you :) Have a nice day!
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Sebastien A.
Rating: 4 out of 5
following a purchase from 01/07/2021
Good products! relatively fast delivery.payment facilitated by paypal...lack of tracking number when sending.
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Response from Palais du Rosaire
Hello Sébastien,Thank you for your order. The email with the tracking number is automatically sent to our customers. Have you checked your spam folder? It sometimes happens that e-mails arrive in this file. See you soon
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Baldacci A.
Rating: 1 out of 5
following a purchase from 15/06/2021
Very Disappointed , the crosses do not conform to the photos .
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H.
Rating: 4 out of 5
following a purchase from 15/06/2021
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H.
Rating: 4 out of 5
following a purchase from 15/06/2021
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Claudine P.
Rating: 4 out of 5
following a purchase from 08/06/2021
I am satisfied Thank you for the delicate attention to each order
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Christine
Rating: 1 out of 5
following a purchase from 07/06/2021
Very pleased with my order for my godson's solemn communion. As well as candles for those who left too soon, and holy water for my godchild's mother and grandmother.
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Marcel B.
Rating: 2 out of 5
following a purchase from 17/05/2021
Hello. My parcel has been damaged, that's why 2 starsI'm sorry. Good day to you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
Very nice clock, very pleasant reception and fast delivery, but the music emitted at night is annoying in an apartment.
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Jean Y.
Rating: 4 out of 5
following a purchase from 14/05/2021
recu dans les temps statuete eclairantes la nui tres bien la croix aussi jadore merci
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2021
Very good finish. A jewel;
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Mathieu
Rating: 1 out of 5
following a purchase from 12/05/2021
Not at all happy with this site since April 28 that I placed my order I still have not received more they put relay points that they do not even respect to then call back and say that I have misvalidated my relay point yet this is what the site offers a little disappointed and I'm still waiting for my order we will already us 2 weeks yet I had to be delivered the 3 days of the day I placed the order to be avoided if you are in a hurry to want to use these products
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Response from Palais du Rosaire
Hello Mr Beliby, following our e-mail exchanges, we can confirm that an inquiry has been opened with the carrier to unblock the delivery of your parcel. We are doing our utmost and putting pressure on the carrier to speed up your delivery. See you soon
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Christian G.
Rating: 4 out of 5
following a purchase from 12/05/2021
Products conform, deadlines met
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Marine
Rating: 4 out of 5
following a purchase from 11/05/2021
Perfect, with a little card with the medal of the Virgin Mary, very touching, thank you?
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Marie A.
Rating: 4 out of 5
following a purchase from 11/05/2021
bonjourtoujours aussi ravie de faire des commandes chez vous livraison respectée,la qualité est bonne et toujours un petit cadeau et un mot gentil, merci a vous
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Antonella D.
Rating: 4 out of 5
following a purchase from 11/05/2021
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Antonella D.
Rating: 4 out of 5
following a purchase from 11/05/2021
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Robert E.
Rating: 4 out of 5
following a purchase from 11/05/2021
Hello Thank you very much for your kind and prompt service and advice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2021
Sono rimasto abbastanza soddisfatto, perchè ho ricevuto la merce nei tempi previsti. La merce corrispondeva a quanto visionato nel sito.
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Philomène S.
Rating: 4 out of 5
following a purchase from 07/05/2021
Hello,It's just a shame that after 2 phone calls to add the incense it wasn't done. Otherwise I'm happy with my order, thank you. Thank you very much.
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Verinder S.
Rating: 1 out of 5
following a purchase from 05/05/2021
You have not shipped not my order from France yet. It is way more than 10 business days and not replied to 2 emails from me asking about it. I asked you to cancel the order and refund my money to my credit card but still no response.I am very unhappy with your company.Verinder Sahni
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Response from Palais du Rosaire
Hello, thank you for your order. As in my reply to your email this morning. We did not receive your previous e-mails and therefore only became aware of your problem this morning, 06 May. We have taken all the necessary steps to speed up the delivery of your package and ensure the delivery of your order. We are sorry for this delay in delivery which is not of our control. See you soon
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