Customer reviews of Palais du Rosaire

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Serge B.

Rating: 4 out of 5

Published on 24/02/2024 à 14h30 following a purchase from 13/02/2024

Excellent

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Stefania V.

Rating: 1 out of 5

Published on 24/02/2024 à 06h39 following a purchase from 20/01/2024

Very disappointed with this delivery. First time in years I've received all broken candles. Impossible to use them

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Response from Palais du Rosaire Published on 15/03/2024

Hello, unfortunately we can't guarantee the way some deliverers treat parcels. However, if you had contacted us by email or telephone, we would have replaced the damaged items.

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Laura M.

Rating: 4 out of 5

Published on 23/02/2024 à 13h55 following a purchase from 12/02/2024

Superb order

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SAKINA A.

Rating: 4 out of 5

Published on 23/02/2024 à 12h27 following a purchase from 10/02/2024

I'm so glad

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Francis B.

Rating: 4 out of 5

Published on 23/02/2024 à 09h37 following a purchase from 10/02/2024

on behalf of his wife Michèle

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Elodie G.

Rating: 4 out of 5

Published on 22/02/2024 à 20h20 following a purchase from 11/02/2024

2nd order, very satisfied with the service. I recommend this site

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Dominique R.

Rating: 4 out of 5

Published on 22/02/2024 à 17h08 following a purchase from 10/02/2024

Everything was perfect, except for the package which arrived half broken.

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Gérard P.

Rating: 2 out of 5

Published on 17/02/2024 à 18h20 following a purchase from 06/02/2024

My address was incomplete and my parcel was delivered 4 days late.

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Response from Palais du Rosaire Published on 15/03/2024

Hello and thank you for sharing your opinion, but we are not responsible if your address is incomplete or if the delivery person is late. Your package left our premises less than 24 hours after you ordered.

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Stéphanie B.

Rating: 2 out of 5

Published on 16/02/2024 à 11h00 following a purchase from 05/02/2024

I'm not satisfied with the product: on the one hand, because the rosary has more than 10 "balls" and the cross and the "medal" of the Virgin have come off and I've lost them. The quality of the product is unsatisfactory.

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Response from Palais du Rosaire Published on 03/04/2024

Hello,
We are very sorry about this incident...
If you have a problem with an item, please do not hesitate to contact us so that we can offer you a solution.
Best regards,
Le Palais du Rosaire

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Laetitia J.

Rating: 4 out of 5

Published on 15/02/2024 à 16h28 following a purchase from 04/02/2024

I'm very happy with my order, with just one small problem. I find that the medal of the bracelet dizainier is smaller than on the photo and I did not have a gift in my order as was specified on the site.

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liliana B.

Rating: 2 out of 5

Published on 15/02/2024 à 16h28 following a purchase from 04/02/2024

ione : Because I had to go in person to pick up the Parcel from the courier while being told it was coming and that it was in a mail stop . I had to go around for days

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David P.

Rating: 2 out of 5

Published on 14/02/2024 à 20h27 following a purchase from 22/01/2024

5,candles not what I ordered.

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Elisabeth M.

Rating: 4 out of 5

Published on 12/02/2024 à 14h05 following a purchase from 01/02/2024

Jewelry always very good quality I recommend your store thank you

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Jacques Christian M.

Rating: 4 out of 5

Published on 10/02/2024 à 09h42 following a purchase from 29/01/2024

It's great

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claude L.

Rating: 4 out of 5

Published on 03/02/2024 à 14h44 following a purchase from 23/01/2024

Pretty but a little small. Thank you for that. For the little gift. Best regards. Claude Lemee.

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Christophe L.

Rating: 4 out of 5

Published on 03/02/2024 à 13h43 following a purchase from 23/01/2024

I will recommend

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Jerome C.

Rating: 4 out of 5

Published on 31/01/2024 à 07h49 following a purchase from 18/01/2024

My first time to order here. My order was prepared and shipped within the expected timeframe, though the delivery was delayed due to weather conditions. Still an awesome experience.

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Chantal C.

Rating: 1 out of 5

Published on 29/01/2024 à 11h19 following a purchase from 18/01/2024

Too small and what's more I returned the item and still haven't been reimbursed.

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Response from Palais du Rosaire Published on 14/02/2024

Your money was refunded the day we received your item. As for the size, it is indeed the size indicated on the product sheet.

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Joseph M.

Rating: 4 out of 5

Published on 25/01/2024 à 14h53 following a purchase from 14/01/2024

I'm very pleased with my purchased

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Isabelle B.

Rating: 4 out of 5

Published on 23/01/2024 à 15h55 following a purchase from 04/01/2024

Hello, I'm completely satisfied with what I received, plus a little souvenir from Lourdes that really touched me. The only drawback was that the parcel, marked fragile, was open on one side, but fortunately nothing was missing and everything was intact. I wish the delivery company would be more careful.

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Richard L.

Rating: 4 out of 5

Published on 20/01/2024 à 17h39 following a purchase from 06/01/2024

Shipment conforms to order, and delivery perfectly on time.

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Claude M.

Rating: 4 out of 5

Published on 19/01/2024 à 04h44 following a purchase from 02/01/2024

Very happy, already several orders, fast

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Naim B.

Rating: 4 out of 5

Published on 18/01/2024 à 22h58 following a purchase from 31/12/2023

Impeccable delivery and customer-oriented team. I highly recommend them!

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Marc M.

Rating: 4 out of 5

Published on 16/01/2024 à 18h43 following a purchase from 02/01/2024

I only give 4 stars because the descriptions are often misleading as to sizes.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2024 à 21h17 following a purchase from 31/12/2023

Order arrived with everything I had ordered. The only drawback is the long delivery time.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/01/2024 à 20h35 following a purchase from 31/12/2023

I'm a loyal customer at Palais du Rosaire, lots of choice, attractive price.

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Marie N.

Rating: 4 out of 5

Published on 13/01/2024 à 22h47 following a purchase from 28/12/2023

item conforms to what I wanted fast delivery by colissimo but without signature would be better for me, I would recommend without problem.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/01/2024 à 09h12 following a purchase from 29/12/2023

Fast shipping. Satisfied with my order

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Acheteur Vérifié

Rating: 1 out of 5

Published on 06/01/2024 à 21h52 following a purchase from 30/12/2023

Not satisfied. disappointed.1ere and last order, the ordered article, does not have the colors put on the site in photograph, made in China, not to specify. I did not have Advent calendar, but a Bracelet out of wooden, hématite and stone with cross, made in China.the quality is not their principal concern.correct packaging and delivery by La Poste.FACTURE du 21/12/2023 #FA051274in reply by e-mail received 05/01/2024 "And concerning the fleur-de-lis cross, it comes from a reputable 100% American company. I invite you to read more about it by clicking on this link: de jimshore.fr"

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Response from Palais du Rosaire

Hello, you still benefit from your right of withdrawal and can return the items for a refund or exchange them.

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Fabienne B.

Rating: 4 out of 5

Published on 16/12/2023 à 20h22 following a purchase from 29/11/2023

Package received well packed. The box is a bit large. Everything else is ok.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/12/2023 à 14h28 following a purchase from 29/11/2023

Il prodotto ordinato è ottimo, arrivato integro e ben confezionato. Una stella in meno per la lentezza della spedizione, che ha impiegato due settimane, nonostante aver scelto e pagato la spedizione più rapida.

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Marie-paule P.

Rating: 2 out of 5

Published on 16/12/2023 à 10h47 following a purchase from 29/11/2023

However, the people on the phone are very friendly and do their best. I don't think I can recommend it.

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Je N.

Rating: 4 out of 5

Published on 15/12/2023 à 22h14 following a purchase from 28/11/2023

Great products as always and much appreciated delivery.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/12/2023 à 21h28 following a purchase from 28/11/2023

a little small for a man of good constitution, but it'll do, it won't budge :)

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Acheteur Vérifié

Rating: 1 out of 5

Published on 14/12/2023 à 12h24 following a purchase from 24/11/2023

Still waiting for my order placed on November 24 despite a message via customer service. Really not serious

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Response from Palais du Rosaire

You did not pick up your parcel at a relay point.

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Laitaoui Y.

Rating: 2 out of 5

Published on 12/12/2023 à 17h44 following a purchase from 27/11/2023

I bought a novena and the plastic to burn because the wick was not in the center of the pot. I sent a photo and instead of offering a refund or sending another novena, I was offered a voucher for the next order. Do I want to place another order now, knowing that my house could have caught fire?

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Response from Palais du Rosaire

Hello,We are very sorry to hear that the novena you purchased had a manufacturing defect, and we fully understand your concerns about safety.The safety of our customers is our top priority, and we take issues with the quality of our products very seriously. To rectify the situation, we would like to offer you a full refund for the faulty item. To rectify the situation, we'd like to offer you a full refund for the faulty item, and if you wish, we'd be happy to send you a replacement novena at no extra charge, to ensure your satisfaction and regain your trust.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/12/2023 à 09h13 following a purchase from 22/11/2023

not terible product

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Jacques C.

Rating: 4 out of 5

Published on 07/12/2023 à 16h49 following a purchase from 23/11/2023

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Jacques C.

Rating: 4 out of 5

Published on 07/12/2023 à 16h49 following a purchase from 23/11/2023

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Calpso T.

Rating: 1 out of 5

Published on 28/11/2023 à 14h48 following a purchase from 28/11/2023

I bought a gold-plated bracelet. As soon as I wore it, I lost it because the clasp didn't hold properly..... very disappointed with my purchase.

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Response from Palais du Rosaire

Hello, unfortunately I can't find your account or your order. Are you sure you ordered from Palais du Rosaire? Please contact customer service so that we can assist you with your complaint.

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Leclerc S.

Rating: 4 out of 5

Published on 19/11/2023 à 12h46 following a purchase from 03/11/2023

Beautifully packaged items, delivered on time.

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Response from Palais du Rosaire

Thank you very much for your positive feedback. We are delighted to hear that you found our items attractive, well packaged and that delivery was on time.Your satisfaction is our priority, and we will continue to work to maintain our high level of service. If you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team