Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
Very bad experience, I ordered an item after 1 week, I contacted by email to know where my order was and why I still had not received my item, response from them "we are out of stock" Very disappointed, I do not recommend this site.
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Response from Palais du Rosaire
We are very sorry to hear that you have had a disappointing experience with our online store. We completely understand your frustration regarding the delayed order and the late communication about the stock shortage.We take your comments seriously and apologize for any inconvenience this may have caused. We are always striving to improve our services and will take steps to avoid such situations in the future.If you have any further questions or concerns, or would like to discuss this experience in more detail, please do not hesitate to contact us. Your feedback is important to us, and we hope to have the opportunity to earn your trust again in the future.Sincerely,The Palais du Rosaire team
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Isabelle M.
Rating: 2 out of 5
following a purchase from 27/10/2023
The little angel with his blue crown arrived broken...it was to put in the cemetery.... Very disappointed
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Élodie G.
Rating: 1 out of 5
following a purchase from 30/10/2023
Still nothing! My delivery is rescheduled every week. Very disappointed, I don't recommend it
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Response from Palais du Rosaire
It's a pity that your review notes the Palais du Rosaire and not the carrier as the cause of the delay, as your parcel was sent just after you placed your order. I hope your order will reach you soon.
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Greta T.
Rating: 4 out of 5
following a purchase from 29/10/2023
Everything is perfect, the parcel is well packed, there is nothing to say. Thank you very much.
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Response from Palais du Rosaire
Thank you very much for your positive feedback. It's wonderful to know that everything is perfect, that your parcel is well packaged and that there's nothing to complain about. Your satisfaction is our priority, and we're glad we were able to meet your expectations.If you need anything else in the future or have any questions, please don't hesitate to contact us. Sincerely,The Palais du Rosaire team
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Romain D.
Rating: 4 out of 5
following a purchase from 31/10/2023
I find the prayer of Mary which effects the knots is super beautiful with in more the small medal magnificent prayer which helps in the difficult knots of our life I recommend this prayer thank you palace of the Rosary for this magnificent card ????
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Response from Palais du Rosaire
We would like to thank you very much for your positive feedback regarding the Mary Undoing Knots prayer and the medal. We are delighted that you find the prayer beautiful and that the medal helps you through the difficult times in your life.We are grateful for your recommendation and for your support. If you need anything else in the future or have any questions, please don't hesitate to contact us. We are here to serve you.Sincerely,The Palais du Rosaire team
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Marie R.
Rating: 4 out of 5
following a purchase from 27/10/2023
I received the order as expected despite the time it took to receive it.
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Response from Palais du Rosaire
Thank you for your understanding regarding the time it has taken to receive your order. We always strive to meet delivery deadlines, but there may be exceptional circumstances that cause delays.We are pleased that you have finally received your order as expected. If you need anything else in the future or have any questions, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2023
There's plenty to choose from
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Response from Palais du Rosaire
We would like to thank you for your positive feedback regarding the wide selection of products available in our online store. We strive to offer a variety of items to meet the needs and preferences of our customers, and we're delighted that you like it.If you need anything else in the future or have any questions, please don't hesitate to contact us. Sincerely,The Palais du Rosaire team
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Sandrine E.
Rating: 4 out of 5
following a purchase from 28/10/2023
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Response from Palais du Rosaire
We are sorry to hear that you are only half satisfied with your experience with us. We apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we look forward to the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
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Sandrine E.
Rating: 4 out of 5
following a purchase from 28/10/2023
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Response from Palais du Rosaire
We are sorry to hear that you are only half satisfied with your experience with us. We apologize for any inconvenience you may have experienced. Your satisfaction is our priority, and we would like to know more about the reasons for your dissatisfaction so that we can improve our services. If you are able to share further details or specific concerns, we would be grateful for your feedback.We are here to serve you, and we look forward to the opportunity to fully satisfy you in the future. If you have any questions or special requirements, please do not hesitate to contact us.Sincerely,The Palais du Rosaire team
Thank you for your positive feedback. We are delighted to hear that you find our selection diverse, our prices attractive, and that delivery was ultra fast. Customer satisfaction is our top priority, and we're glad to have been able to meet your expectations.If you need anything else in the future or have any questions, please don't hesitate to contact us. Sincerely,The Palais du Rosaire team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2023
I'm waiting for the refund for 3 channels that I sent you on 24/10/23 by registered post.
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Jeanny C.
Rating: 4 out of 5
following a purchase from 01/10/2023
Fast delivery times. But be careful not to put a note in the parcel indicating that a small gift is inside: when you open it, there's no gift! No big deal. But inevitably a disappointment that would not have occurred without this information.
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Response from Palais du Rosaire
Thank you for your feedback on the speed of our delivery times. We also take into account your suggestion concerning the mention of small gifts in the parcel. We are sorry that this has caused disappointment. If you have any other suggestions or special requirements, please let us know. We are here to serve you and strive to provide you with the best possible experience.Sincerely,The Palais du Rosaire Team
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Viviane D.
Rating: 4 out of 5
following a purchase from 01/10/2023
Good products. Careful delivery
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Response from Palais du Rosaire
Thank you for your positive feedback regarding the quality of our products and careful delivery. Your satisfaction is important to us, and we always strive to provide the best possible products and services.Should you require anything else in the future or have any questions, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2023
I was expecting a card with a miraculous medal the size of a credit card, but in fact it was twice as small. Maybe I misread the description. Otherwise happy.
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Response from Palais du Rosaire
Thank you for sharing your opinion about the Miraculous Medal you received. We are sorry that the size did not meet your expectations, but we are pleased that you are satisfied with your order overall. If you have any further requirements or questions, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Guillaume G.
Rating: 4 out of 5
following a purchase from 25/09/2023
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Response from Palais du Rosaire
Thank you for your positive feedback regarding the on-time delivery of your order. Customer satisfaction is very important to us, and we always strive to ensure that orders are dispatched within the agreed timescales.Should you have any further requirements in the future, or any questions, please do not hesitate to contact us. We look forward to continuing to serve you.Sincerely,The Palais du Rosaire team
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Guillaume G.
Rating: 4 out of 5
following a purchase from 25/09/2023
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Response from Palais du Rosaire
Thank you for your positive feedback regarding the on-time delivery of your order. Customer satisfaction is very important to us, and we always strive to ensure that orders are dispatched within the agreed timescales.Should you have any further requirements in the future, or any questions, please do not hesitate to contact us. We look forward to continuing to serve you.Sincerely,The Palais du Rosaire team
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Agnes S.
Rating: 4 out of 5
following a purchase from 22/09/2023
very happy
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Response from Palais du Rosaire
We are delighted that you are satisfied with your shopping experience at Le Palais du Rosaire. Your satisfaction is our top priority, and we are pleased that we have been able to meet your expectations. Your satisfaction is our top priority, and we are pleased that we were able to meet your expectations.Should you have any further needs or questions in the future, please do not hesitate to contact us. Sincerely,The Palais du Rosaire team
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Marie L.
Rating: 4 out of 5
following a purchase from 24/09/2023
Holy water from the grotto at Lourdes, which was very useful and very inexpensive. Religious site where you can find all sorts of items. I highly recommend it.
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Response from Palais du Rosaire
We are delighted that you found our holy water from the grotto of Lourdes useful and affordable. Thank you very much for your recommendation. If you need anything else, please do not hesitate to come back to us.Sincerely,The Palais du Rosaire team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
If you're a disabled person in an electric wheelchair, run away from this store where you're not welcome. What would it do without pilgrims and the sick to buy their trinkets made in China?
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Annick B.
Rating: 4 out of 5
following a purchase from 17/09/2023
bj I regret a little that the labels stuck on the novenas are not "impeccable" at the printing level as well as the arrangement sometimes wobbly on the candle.Cordialement
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/09/2023
Very small medal. Very expensive for such a small thing.
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Response from Palais du Rosaire
Phew... Thank you for sharing your opinion, even if it doesn't seem very justified. You have 15 days to return the medal and be reimbursed or change the item. So next time, contact customer service by e-mail or telephone. Good day Mr Denis
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Dieudonne E.
Rating: 4 out of 5
following a purchase from 30/08/2023
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Dieudonne E.
Rating: 4 out of 5
following a purchase from 30/08/2023
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Latrive D.
Rating: 4 out of 5
following a purchase from 29/08/2023
Serious and trustworthy site, with a clear and friendly correspondent. One star less, because I find the silver medal a little dull without shine.
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M. B.
Rating: 4 out of 5
following a purchase from 27/08/2023
Next time I won't pay by cheque. ......Processing time much too long .......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2023
My friend's advice helped me get the items I needed. And the best part is the fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/08/2023
The heart of my rosary is badly assembled
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Response from Palais du Rosaire
Hello Sir, I'm sorry to read that the rosary is badly made on the heart. Please contact our after-sales service at [email protected]. We will be able to change your rosary or refund your money. You have 15 days from receipt of your parcel to change your mind. We can also be reached on 0033 05 62 92 25 00.
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Didier
Rating: 2 out of 5
following a purchase from 17/08/2023
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Response from Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
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Didier
Rating: 2 out of 5
following a purchase from 17/08/2023
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Response from Palais du Rosaire
Hello, I'm sorry that you find the 10.5 cm wood and metal crucifix at 3.70 to be of poor quality. You can return it within 15 days if it doesn't suit you and choose a better quality model.
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Roger G.
Rating: 4 out of 5
following a purchase from 19/08/2023
I received my order as expected the rosaries are not very bright but it's not serious except for the largest the small bag closes poorly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2023
zeer correcte en vlotte levering. aangenaam verrast dat de levering zo snel gebeurde.
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Sandra O.
Rating: 1 out of 5
following a purchase from 18/08/2023
Package arrived completely damaged, handling of my complaint very disappointing despite the photos sentFlee.
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Response from Palais du Rosaire
Hello, I'd like to reply to your comment. Your candles arrived "melted", due to the summer heatwave, we are sorry for this, but hardly responsible. However, we have replied to you by email and have taken your request into account and as stipulated in the email, your refund is being processed. I'm sorry to read your comment, which describes a bad customer experience that is the exact opposite of our objectives. Thank you for sharing your opinion, which always motivates us to do our best.
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Christelle
Rating: 1 out of 5
following a purchase from 30/08/2023
Very disappointed. Google tells me I can buy water on the site, I'm offered tiny statuettes. I wanted to buy a jerry can of water... the site refers me to mints and rosaries...??
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Response from Palais du Rosaire
Hello, I'm sorry you couldn't find us on our website. You should have gone to this link: https://www.palaisdurosaire.com/fr/71-eau-lourdesLa Next time, please contact us by phone or e-mail before placing your order.
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Chantal L.
Rating: 4 out of 5
following a purchase from 31/07/2023
Hello I'm happy with the product delivered but the music a little disappointed fluroescent at night can be good too. Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Nothing to say. Thank you
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Mickaël
Rating: 4 out of 5
following a purchase from 20/07/2023
Hello, It' s always good to be able to help oneself to reconnect with one' s creator, and his son who came to save us from our sins... Thank you very much
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Marcel L.
Rating: 4 out of 5
following a purchase from 17/07/2023
Distribution is fast and good.
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Poignant B.
Rating: 4 out of 5
following a purchase from 16/07/2023
Everything went very well I have nothing to say about the delivery but I find that the bracelets are not so pretty some beads are larger than others and have some flaws I find I find that for the price the bracelet should be perfect
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Response from Palais du Rosaire
Hello Mrs. Poignant, perhaps only one star is a bit harsh, although as you say, everything went very well... We will take your comment into account, but please note that the bracelets you ordered are made of natural stone, which is why some imperfections may be present and can be seen in the photos on our website. Have a nice day and see you soon.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Four stars because of a slight delay in shipping but overall delighted a reliable site beautiful serious this will not be my last order for sure .
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Frédérique D.
Rating: 4 out of 5
following a purchase from 22/06/2023
The products are just what I expected, with the slight exception of a damaged novena, but overall I'm very satisfied, thanks for your little additions.
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Cindy A.
Rating: 1 out of 5
following a purchase from 19/06/2023
The rosary arrived broken and I have no answer to my complaint.
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Giulio L.
Rating: 4 out of 5
following a purchase from 24/05/2023
I'm interested in religion and you'll find everything that interests you. A small downside: the products are not blessed, which is a shame.
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Roselyne V.
Rating: 4 out of 5
following a purchase from 25/05/2023
Fast (this time) and careful delivery! Items as advertised, so satisfiedI will certainly recommend
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